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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1218 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the SmartThings Hub for its ease of use, compatibility with other products, and simple setup. Some customers have experienced connectivity issues and suggest improvements to the app. The hub is praised for its home automation capabilities and reasonable price, with many appreciating its Z-Wave functionality. However, a few users have noted limitations in its range and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,218 reviews
  • Rated 5 out of 5 stars

    Good hub for smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pair this with either Amazon Alexa or Google assistant and you have a good base for smart home capabilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reviews Look Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this almost a month ago but still haven’t installed it. Will update review when I install it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works better than the v1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But if you have no issues with the v1 hub then you may want to save your money or look for ST 50% off sales

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Addition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Smart-Things Hub in white has proven to be a great addition to our smart home products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent product for smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smartthing hub met my expectation, it easy to install and connect to every "things" that I have in my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You wont be disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy. Works with a wide range of "smart" products. I am glad I chose this hub vs other brands.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung's greatest gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best hub for a smart home. It allows for the full emergence to the smart home network. A must buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Smartthings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that Smartthings is is open to custom devleopment. Nice to be able to extend its capabilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I drive 45minutes each way to work. has a great picture and love how small it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Hub was very easy to set up & it's been great being able to program my using Lights with the Hub.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a connected home you need this device. Controls almost any device out there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome hub for my smart home devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked as advertised. All of smart devices from lights, to ring, to tv all connected fine.

    I would recommend this to a friend
  • Cons mentioned:
    Instructions

    Rated 3 out of 5 stars

    ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would be an ok investment if directions were a lot clearer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you only purchase one camera and you are keeping it close to the computer, then you don't need the hub.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't do what I bought it for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this smart hub in hopes of being able to control my samsung smart t.v. with my Amazon Echo. After speaking with support, they said there will hopefully be an update in the future to allow it to do what I hoped for. It works fine with the Hue bulbs I have and for the smart switches, but overall I'm very disappointed in the smart tv features

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product. Lot of potential.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product with lot of room to expand. Must have for every smart home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very flexible device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful and flexible. The learning curve is a bit high, but after that things are fairly easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great but involved setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Integrated with my Logitech hub to control my tv. Everything works great but it takes some time to setup

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart HUB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with numerous items. A little challenging to get setup and linked but worth it in the end.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently got Smartthings and have been adding to it. Great thing about it is a lot of brands work with it.

    I would recommend this to a friend
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