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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1218 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers enjoy the SmartThings Hub for its ease of use, compatibility with other products, and simple setup. Some customers have experienced connectivity issues and suggest improvements to the app. The hub is praised for its home automation capabilities and reasonable price, with many appreciating its Z-Wave functionality. However, a few users have noted limitations in its range and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,218 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this hub. It controls almost every smart home device I have. It was worth it for 79.00 on sale

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have my home running my door locks and music throug this. Lots of free programming to set up tasks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say i guess, it works well. support is good. I still have a lot to learn with this thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friend recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased it hopes I could use with kevo locking system. But have to buy a kevo hub to use it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Help me with my smart home. Adding more smart thing to make my apartment. Like ring door bell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hub

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this to control so many thing in the house including our security cameras

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for tinkerers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful addition to my home automation setup. The community support makes this a very flexible hub

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My second hub.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hub works great app be it is set up. I found the set up to be a bit tricky

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device works awesome!!!! It has been able to control every device i have thrown at it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It’s ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as expected. I bought this especially to turn on and off tv. It only turn off tv not on.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Home automation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smartthings is awesome, too bad apple HomeKit is not as diverse. So far no issues with this system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good hub for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this hub for my parents after having one myself. Does the job I expected it to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the hub was great and I’m still finding new features and devices that are supported

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool gaget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got to link my schlage camelot lock to my smartphone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used a few different home automation products. This one is by far the best on the market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hub for starter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an amazing hub. Being a noob, have no idea about smart things. It is easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all-in-one Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great with my existing Z-Wave gadgets like thermostat and door lock as well as Canary.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to set up but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told it works with all apps but I can't figure out how to set up my nest thermostat with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to set up and maintain. The interface is optimized for a phone and looks stupid on an ipad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My smart hub let me connect all my devices so I am use them with my app! Tec is amazing!

    I would recommend this to a friend
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