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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1218 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the SmartThings Hub for its ease of use, compatibility with other products, and simple setup. Some customers have experienced connectivity issues and suggest improvements to the app. The hub is praised for its home automation capabilities and reasonable price, with many appreciating its Z-Wave functionality. However, a few users have noted limitations in its range and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,218 reviews
  • Rated 3 out of 5 stars

    Didn’t need

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to control a thermostat. Turns out, I didn’t need it and it is totally unnecessary.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Smart things hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish the hub was able to pick up other wifi devices like my WD remote storage device. It also can't see my Samsung 2016 4K tv

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price. Nice design. Have not fully converted to smart home but works fine with current items

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works great, but I returned it for an Amazon Echo and LIFX bulbs that don't require a hub.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't do what I wanted it to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way to many hubs to choose from and have. I need just one hub for everything and this wasn't it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Product OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Smart Things Hub works fine, however I will never purchase anything from this place again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Smart hub or dumb hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung needs to stick with making tv’s smart hub isn’t so smart hub it’s erratic at best

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    wierd

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it goes off when no one opens the door and not sure if i like it yet still testing it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wasn’t ready for this much integrated system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on a daily deal, but really don’t want this much of an involved system yet

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t connect to my nest or wemo switch’s did not work for what I wanted It for

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Don't waste your time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not integrate well with my current products. Connectivity was also an issue. A complete waste of time. Returned the item within days, product received mixed reviews from user and stellar reviews from online publications. If you ask me it was a waste

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Very hard to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a difficult time setting it up, and again latter when I lost power.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    So So

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave up trying to set it up but know it should work once I get back to it. The thing that bothers me is there are many many more components it should/will work with based on the standard technology types it supports but it only provides documentation or lists in app for very few.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    did not work for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks like good product but I could not get setup as I required ,returned

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great Device but app needs work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complicated to set up. Found many devices did not work as scheduled.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sync with google home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trying to figure out how to sync with google home to expand uses.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure I'm loving this item yet , still playing with the product

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price and the quality of the product was not sufficient.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great home automation device. Supports many device

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good for basic unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product read better than it was in the reviews. It hooked up easily but was a very basic system. You cannot change lock codes remotely and Samsung cant tell you when you will be able to. It wont work if you want it in a vacation rental or second home to change lock codes.

    No, I would not recommend this to a friend
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