Customer Ratings & Reviews

I have never experienced a poorer support group. I worked in the support field for thirty two years and never worked with a support group this bad. If I new the support was this bad I never would of bought it. I was planning to replace my Wink system thinking it would be an upgrade, but was I wrong. I have moved many of my devices back to Wink. After over a month and still not getting it working correctly I moved it back to Wink and it works properly. Samsung has been saying they are trying to hire and train new Techs, but come on, after six months of this and no improvements I don't think they are trying very hard. Also when they do respond the answer is poor. Example answer - first exclude the device then try to install it. The problem is they did not say how to exclude the device and the screen is several layers deep. I could continue to write several pages of complaints but typing one finger is getting old. DO NOT BUY unless you are a techno weinee and like to program your own device typ5.

Most of the reviews of SmartThings were positive, so I picked up this hub with the hopes of managing my new door locks and light bulbs. The initial setup was a nightmare - the Android app would constantly crash, to the point it was unusable. At one point I was even locked out of it due to an authentication error and had to complete reset everything to factory defaults and start over. I never did get it working. The app just crashed any time I attempted to do use it. So, back to the store it went. The story does have a happy ending: I picked up a Wink hub which has been performing wonderfully and actually works with more of my devices.

it looks nice, easy to set up works for 1-2 days, I tried 2 different units; one from bestbuy and the other from amazon.com and both disconnected in 2 days and was not able to reconnect them. I did a factory reset and did not help, called member services and no luck either. avoid if possible, maybe next generation will be good.

This simply is too unreliable to rely on. Plus, customer support is terrible. Events to turn on/off lights are executed locally in the hub or from the SmartThings servers. You cannot control what is executed where. Local events stop working frequently. When I ask SmartThings support about this they say the problem is with their servers, which they are "going to fix". They refuse to explain why a problem with their servers stops local events from working. Updates of their hub firmware do not solve it.

This product should come with a warning. In order to setup any smart device, the device must be within 15 feet of the hub. That sucks when you try to use the hub with smart wall switch. Of course you can purchase a long long LAN cable to get the hub as close as possible! If the hub is near your router you have no alternative other than using a long cable to get the hub as close as possible to the device.

Samsung needs to stick with making tv’s smart hub isn’t so smart hub it’s erratic at best

Didn’t connect to my nest or wemo switch’s did not work for what I wanted It for

Did not integrate well with my current products. Connectivity was also an issue. A complete waste of time. Returned the item within days, product received mixed reviews from user and stellar reviews from online publications. If you ask me it was a waste

My front door never seems to stay connected to the hub.

I had high hopes for this, however, I wasn't able to connect to the Internet. I checked the website help pages, and no luck. I liked the battery backup and small profile. I returned it and bought a Wink2 that connected right away. It seems like SmartThing didn't like the setup on my Asus RT-AC87U router, or defective product. I'll never know.

I returned this because it was impossible to hook up my Z wave locks and thermostats. I spent hours on the phone with customer support but never got them to work. It was supposed to work with any Z Wave lock or item. It probably works with Samsung locks and security items but not other manufactures items.

Multiple Samsung devices randomly shown as "device unavailable". To make matter worse, you don't even receive a warning when that happens, you will have to check the app to find out. Google "Samsung device unavailable" and you will see a long list of customers having the same issue.

Took me a bit to get it hooked to wifi. It never did see my thermostat and switches. Returned it and hooked up vera and tech support was better than Samsung to get me going. Worth a try but just not for me I guess.

i bought a smart outlet for my google home then learned i also had to buy this to make it work. Too many products and too expensive just to turn of my light.

I have many other smart home products installed. Could not get this to play nice with washer and dryer dongles. Wasted a few hours, and returned it.

for some reason as soon as I connected the hub to my router all the devices in the house lost WiFi connection.

I was convinced by BB sales person to buy this but I did not need it, I return the product

It was not happy about we purchased, associate was not educated on the product

I could not even get anything to work and took the stuff back to the store

It is not working and it is not obvious as to why.