Customer Ratings & Reviews

I had high hopes this z-wave hub would work as well advertised. I have had trouble getting 3 light switches to work on "dust to dawn" settings and 1 on a "on/off time schedule". Tech support told me there have been problems with platform stability and they were working on it, they also emailed me instructions on the fix and on 2 occasions "pushed a fix" from their end, but to no avail. In all fairness these problems may be inherent with Z-wave hubs I just don't know. If they get these problems fixed and make the app a little more intuitive it would be wonderful.

This is typical Samsung product, seems fancy but not mature. Setup is complicated and sluggish. Limted thrid party product support and very buggy. Even it is sold at $50 I still don't think it worth it.

Not as expected. I bought this especially to turn on and off tv. It only turn off tv not on.

I had this for several months, there were constant delays and outages. Skip this and go with something that isn't dependent on cloud connectivity.

Setup was quick. Purchased thos to use with a ge zwave outdoor socket to use with my pool. The distance was about 15 feet and i kept getting signal loss. I tried for 1 week and it never improved. Wound up returning this unit and using a wifi outdoor outlet which works great. I like the idea and maybe i had a bad one. I was ready to buy many accesories but could not invest in something that did not work at 15 feet. Maybe someone will send me a trial that works and ill change my mind? For now ill try the wifi versions.

When I tried to activate the Smartthings Hub, the code was not valid. After speaking with Samsung they had to reset the code because it had been registered by someone else before it was sold to me. At a minimum this was an inconvenience (a lot of time trying to get it to work and then a lot of time on the phone trying to figure out what was wrong). If BestBuy is reselling returned merchandise, it should be at a discount and they should tell the consumer that is was returned and resold.

I gave up trying to set it up but know it should work once I get back to it. The thing that bothers me is there are many many more components it should/will work with based on the standard technology types it supports but it only provides documentation or lists in app for very few.

The product read better than it was in the reviews. It hooked up easily but was a very basic system. You cannot change lock codes remotely and Samsung cant tell you when you will be able to. It wont work if you want it in a vacation rental or second home to change lock codes.

I've seen issues with devices dropping from the hub and being unresponsive. I don't recommend it

A mission to install, find your bluetooth, regret buying it.. horrible customer service i called 10x and they never answer..

I am more of a wink fan. Ended up returning it... I was not impressed with it as much as wink.

Never really worked with any ease. Takes a lot effort and forethought and still never really lived up to the hype.

Is a communication problem between the Hub and the switches. They need to solve this problem before you buy it

It has only been a day since I've purchased the Smart Things Hub and it is a huge total waste of money and time. To give a little bit of background, I've been into the home automation for a little over 2 years now. This is my second "smart controller" I've had. The very first one I purchased was a Wink and that died on me after a bunk firmware update. Fast forward, this is for my new home that I just purchased as I sold the other one. Basically all the Wink stuff was returned or went in the trash. In addition, I just purchased two Ecobee 4's as of last week at BB and decided to invest in another smart controller. The ST hub does support Ecobee 4, but they don't list it in the app, just Ecobee 3. However, that isn't why I gave it such a low rating. To give a little more in depth insight into my setup, the hub is connected via Ethernet as the Wink didn't have that capability and Ethernet is always going to be more superior in terms of connectivity. The device has gone offline on numerous occasions in less than 24 hours. Also, I setup some warnings for my thermostat to let me know when it has exceeded x degree temperature which is pretty high, something like 80. All morning I've been getting text messages saying the temperature has exceeded 80 degrees, but it hasn't because when I check my Ecobee it is 72 in my home. Anyways, some people may think I'm quick to judge, but even the Wink issues of being offline were resolved and it didn't happen the first day of ownership. I will be returning and spending my money on a Vera Plus instead. I only purchased this product because I wanted the ease of use for my wife and kept hearing how many devices they support for ZWave and Zigbee, but that simply isn't true. Very sad.

The hardware and platform are great, as a concept. It is packed with both Zigbee and Z-Wave radios, which is great for compatibility across home automation systems. However, in reality, the execution is definitely lackluster. The Android app is less than intuitive, and makes everything very complicated. The user interface is cluttered and confusing. Even the alarm solutions are half baked. For example, there is no 'bypass', 'entry time allowance' or any other features. The alarm is triggered immediately. I never had a problem with downtime, and it was always available. I found myself pushing it off to the side, and avoiding its use. In the end, I sold the Hub and sensors.