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Samsung - SmartThings Hub - White-Front_Standard

Samsung - SmartThings Hub - White

Model: F-H-ETH-001SKU: 4470700

Customer rating

Rating 4.5 out of 5 stars with 1180 reviews

94%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 280 Reviews
  • Rating: 4 out of 5 stars

    Glad I bought it - technology still a bit immature

    Posted
    Rusty
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have worked with a number of home automation devices and I find this hub to be as promised relative to supporting a wide range of devices. So I have no regrets in that regard. I have had issues with this hub from the standpoint of working consistently when accessing from my smartphone across my WiFi LAN as compared to accessing from my cellular data network (i.e. WiFi turned off). I have generally received various networking errors when configuring new devices utilizing WiFi from my phone/app and the app seems to work more consistently when I turn WiFi off on my phone and access via cellular data. Not sure why this is but I notice Samsung just issued a new firmware update as of two days ago (4/21/2016) so perhaps this will help. Overall, I find the home automation technology to still be a bit immature in that some devices work better than others and I've run into a fair number of hardware reliability issues at the device level - not related to this hub. But sometimes I find the issues could easily be falsely attributed to the hub by the device manufacturers so be wary when a device maker suggests the issue is with your hub - I have generally found that to not be true - most of my issues have been on the device side of the equation. I don't expect telephone support from any large organizations (like Samsung) but I have emailed Samsung support (support@smartthings.com) and found their support to be responsive and helpful. I have had issues with the Smartthings software/app not being fully mature - for example, the dashboard alerts couldn't be removed/cleaned up so Samsung support had to do that for me from their backend - but they did that readily with an email request. The whole home automation market is still a bit immature as the technology is just past that "early adopter" stage with regard to reliability and consistency. But it does work largely as advertised and I have enjoyed working and experimenting with various devices. In my case, I have both Zigbee and Z-wave devices deployed and have pretty good luck with both using this hub.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It's a great system but

    Posted
    CcuChris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Let me start by saying my first experience with home automation was iris which was terrible I was really looking for something HomeKit enabled I researched staples connect Samsung smart things wemo lutron cadets and wink. I also have a nest cam ring video doorbell and echo all of which works with smart things (iris is not compatible with Eco or nest but even if it was I'd still have switched however to transfer over all of my current devices I would have lost about $300 worth of modules which simply would not have worked with smart things. In the end I chose a wink and I could not be happier all of these smart automations are for us early adapters so when reading reviews I suggest always lining them up newest to oldest as wink had some very Bad reviews in the beginning however a recent software update has greatly improved its functionality Lowes Iris had better reviews before they updated their system and it is a now a fiasco with generation 2. Smart things just like wink recently updated their firmware on this device and the reviews seem to have improved immensely. Again I went with Wink for device compatibility smart things is a great system thus the four star review if you are starting from scratch you probably would want to go with smart things. Wink has the greatest device compatibility as far as connecting across the board however smart things seems to be more stable. So far the only one that is HomeKit compatible is a system that only uses that song devices I believe Lou Tron however zero nada name of my devices I currently own almost $3000 worth yes I even have a Z wave doggie door. Would have worked I would have really had to start over and quite frankly home kit is not as great as it is cracked up to be HomeKit works with nest however it has been my experience that I do more begging with Siri and commanding because I always get the response "I'm not able to do that right now". This has been my review of the smart things generation to Smart hub once again I ended up with wink and could not be happier however if you are starting from scratch you cannot go wrong with smart things. It is really luck of the draw and nothing is 100% perfect. Remember any home phone three VoIP or home automation system is only as good as your router your Wi-Fi signal and since everything is now cloud-based your Internet connection and speed. Word of caution stay away from any device called IVEE. Ivee sleek ivee voice THEY ARE TERRIBLE! I know Everyone has problems none are perfect but one day they'll get it right!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It does the job

    Posted
    randomguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It does the job, but don't expect it to be the cure all prime time solution. It has limitations, such as some processing of events and triggers requiring an active internet connection. One little outage at the right time and the events/triggers won't occur. Other than that, it serves its purpose. It is nice to have Zwave and Zigbee functionality all in one device. There's a fairly active community developing device handlers (DH) that accommodate mostly anything you can find in the home automation market nowadays to communicate and work your devices. Be aware that if your device requires a custom DH, it will require the above stated internet connection at that exact moment you want to use it for it to work. The generic ones can be processed locally on the device, anything else has to be sent to the cloud, interpreted and sent back to the device. Be prepared to try a few different DH's on your brand new or unusual devices, the ST community is pretty helpful. Just don't expect this thing to work perfectly all the time, right out of the box. You will need to fiddle a bit.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good home automation hub

    Posted
    HomeAutomationKing
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased this device to replace an Insteon controller as I'm switching my home from Insteon to ZWave. The controller works and is very easy to use. At first I wish it had IR capabilities, but then realized that it works well with Logitech Home. That solved my IR needs, but it's just another device that I needed to buy. I give this device 4 stars because of two reasons 1) The setup and control of my home system is done via a mobile/table app. This makes some things more difficult to program. Please offer a installation program or web interface where I can do tasks like export/import settings and allow more complicated automatic routines. 2) I've had some automated routines not activate. For instance I have a Night routine that comes on 20 mins after sunset that turns lights on throughout my house. Over the course of 60 days that routine not execute probably 4 times. This is not right. I've read from other reviews that some people setup another routine just to make sure a prior routine is ran.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy setup

    Posted
    Unknown
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The setup and use of app, is relatively easy. I have called ST support for a few questions/ problems. Wemo outlets ( which I have) are not fully supported, so they work, but are dropped at times. There are a lot of products which do work, so research before buying to have more success. The Zwave Lock works well with ST , after ST techs and I brainstormed / applied/changed, and discovered the problem ( not ST) . They are very supportive. The fb ST users group is also informative from techie users who will suggestand share , explaining if needed. It is a small hub, which fits easily into a small area. It does need to be directly connected with supplied connector to the router. This limits the distance at which is Has strength, and options for placement.Most reports I've read by users is that they use something in addition, if it is more than a small house or condo. Read all ST materials online, reviews, etc Before buying.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A good intro to home automation

    Posted
    thatbex
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The SmartThings hub will let you integrate a large number of home automation products...BUT be aware that the "plug & play" products are still somewhat limited and that the majority of the stuff that you may want to use (locks, switches, garage door openers, cameras, etc) will require at least a little effort to get attached to the hub. You'll need to learn how to create the smartapps, controllers and routines that make everything communicate and work. Sometimes, this is as easy as a Google search and copying and pasting some commands from the many helpful user sites/groups. Occasionally though, it could take a LOT of searching and trial & error to get things connected. This is especially true if you stray outside the "Samsung-approved" devices (that are often much cheaper than the Samsung stuff). All in all, the hub is easy-enough to use and fun/useful enough to justify the expense and hassle.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works Reasonably Well with Zwave devices

    Posted
    Hans
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Have not tried any Zigbee devices, but it has reasonable range with Zwave devices. My garage door sensor and a light switch are both about 30-40ft through a few walls and have no connection issues. I have a leak sensor by my sump pit in the basement (roughly 50-60ft plus more walls) that does not connect. With the Zwave mesh networking, it should connect through the light switch which is in between the hub and leak detector, but it doesn't seem to. I haven't tried to debug yet. The hub itself is easy to set up with your phone. It does take some time to do initial firmware updates, but it all goes smoothly. The phone app is also fairly easy to set up and I've not had an issue of any missed alerts. Some people have reported stability problems with larger numbers of nodes, but at only 4 devices I've not seen any issues.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The Hub is fine but the IOT may not be as hyped

    Posted
    rbmoag
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The hub is easy to set up and connects to devices except when it does not. A major issue is that switches and plugs may not connect to the hub as stably as desired because they are inherently shielded if they are within wall receptacles, even if they are near the hub. In wall switches and plugs are very sensitive to how they are wired so if the wiring in your conduit is not standard, as is often the case, you may need an electrician. As such I call it the Internet of things that often do not work as they should. It is a work in progress. Simple things can be very useful for safety issues, like having a light turn on at a specific time or turn on remotely, but there are devices for that which do not require a hub--in wall switches and plugs are best managed with a hub.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great product

    Posted
    Sling
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this solely to control my Kwikset lock but I have slowly integrated other products into it as well. The only downside is that it was extremely difficult to link to my Kwikset lock and took a couple of calls to their tech support to get it working. It would be nice if this had a Wi-Fi option as well but it has to be plugged in to an ethernet cord. It can make linking it with other products difficult and I had to buy and extremely long LAN cable to get it to link to my door. The integration with Alexa and Google home is a bonus as well but neither one of those features seems to work with mine. This may be a limitation of their ability to control a Smart Lock for security reasons. Overall, I would highly recommend it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good but has its flaws

    Posted
    Hoque
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For the most part I think the hub works great. However, I'd get random notification every other week that my hub is disconnected. I don't experience network issue and given the hub is hard-wired with an ethernet cable, it doesn't make any sense why it keeps getting disconnected. I couldn't find any pattern to it, if I take the ethernet cable out and reconnect, it seems to resolve the problem. Happened three times so far, a little annoyance but still amazed with the features. I have both Samsung sensors and third party sensors added to this hub and a bunch of other devices. I also have an Echo and two Google Home - working seamlessly throughout my home. Without the reboot issue, this is a game changer!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    You Start with the Hub

    Posted
    Gymcon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this Hub and two Smarthings water sensors. Set-up was effortless and quick. Placed the sensors in areas where water leaks could most likely occur. ( laundry room- under toilet tank). Tested performance by placing them in very minimal moisture. As long as the wifi is up and the batteries in the sensors are charged- I'm fairly confident I'll know if there is a serious water leak in my home. I suppose it is ideal to add a main water shutoff valve for added assurance. In the past I had a hot water tank failure that flooded my home. I was insured- but the additional cost and destruction was devastating. Many additional devices available to expand the system. This Smartthings product is inexpensive and seemingly a "Smart" way to go.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great, but setup is harder than I thought

    Posted
    horsepl56
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The hub is small and easy to connect to the network. But why can't it use WiFi? Plugging it into the router may not have it in the best location in the house. And it lacks documentation about the USB ports on the hub. Connecting the Z-Wave device to the hub was pretty easy. Getting the Samsung app to see the hub was easy. Getting Alexa to see this hub was a ------! There are three different SKILLS in Alexa's lists that seem like the right thing. But only one works: SmartThings Samsung Connect. It would be nice if the $98 hub had a note that said which skill to use. The $30 outlets from another company had great documentation!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great hub

    Posted
    Braiden
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This hub works well. The range is good and works with many items. I wish it would have better built in "If this then that" features for all the products it works with. I also wish it would use most/or all of the same app features the original apps used. This hub "works" with Ring doorbell but only notifies you that it sees motion or will trigger something else based on that motion. It would be nice if you could actually see the video or pictures or control the camera functions through the app instead of also needing the Ring app. I was hoping for it to take the place of all my other apps and combine them into one hub app.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Enjoying the SmartThings Hub

    Posted
    DC2121
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had the hub for a little over a month now. It has been great to integrate with some existing Z-Wave devices that I have and get some more added. For instance, I like using it with an Ecobee thermostat to control turning off the furnace when I leave for the day instead of having it be time controlled. Great to walk in and have it turn back on. The software for the device isn't amazing, but is fine. I was hoping for more from it which is why I drop a star. For instance, when you attached a Ring you don't have any control of the Ring, which is too bad. I assumed I would since it was listed as being supported.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Superb Hub, always improving

    Posted
    Tony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Like this hub for its tons of functionality. There is most certainly a learning curve to sell the Zigbee, Zwave, and Wi-Fi as well as out if home connections, but once you get the han g of it, home automation seems like a hobby, haha Fun and sometimes frustratibg. Just be patient and search for answers because there's so much cool stuff that can be done. I have mine paired with lights, motion sensors, Locks and, outlets. All work great and love the notifications. Oh, by the way, Amazon Alexa plays very well with this so enjoy some voice control too!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    good device to get started with home automation

    Posted
    aea1919
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The device was extremely easy to set up. almost all of my devices adapted without issue and set up with Amazon echo worked flawlessly. The only issue I had is that my ge connected bulb wont connect to it. My ge switched will but not my stand alone bulbs. Other than that it works great. I really like the fact that it can be connected to my network via ethernet or wifi. Unlike similar products on the market that will only connect via wifi. Definitely a great p[product for someone wanting to do a DIY automation system without having to spend thousands for an integrator to come set up a system

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    This is currently the best HUB available!

    Posted
    MVJ1077
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This by far is the best hub available on the market right now, however, there are still room for improvement. My biggest gripe is that the hub cannot control your devices should you lose connection with your ISP. The hub requires connectivity to the Samsung servers to control locally installed smart switches. There should be local processing available in my opinion. Putting the negative aside, I have not had any issues with any of my automated devices thus far. Highly recommend this hub until they release version 3 which I anticipate on buying!!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent hub for your smart home

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The second generation SmartThings hub has really upped the game, providing control of most everything you could need, and more local control to prevent needing to reach out to the internet to simply turn lights on or off. Setup was easy, requiring only a few minutes to download the app and sign up, and plug in the hub. The app is the only shortfall here, being somewhat complex and not always intuitive. Still adding items is relatively easy and quick. SmartThings allows more customization than the Wink hub does, which I like.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Working as expected

    Posted
    potatomato
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The hub works as expected after setting up. The only little problem I had was with packaging. I ordered online and picked it up from a local store. The packaging is different from what's shown in the product picture(mine is purple and white, nothing colorful), and after opening it, it was obvious I was not the first one since there are little dirt spots on the white hub, and also the packaging is a bit damaged But since it's working fine after 2 months, this is great, four stars.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    good hub minus the features

    Posted
    BigAl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Connected to wifi and did the setup it was super easy. Then I added my schlage door lock and that was also easy but it doesn't have to many options for it example( add passkeys for individuals in the house). Also added my arlo witch again was easy and it dose have most features that the arlo app has witch is good. Overall I like the hub and hope Samsung adds more options to their hub so I can do more with door lock. But the Important part to me is I get to see everything is secure in my house.

    I would recommend this to a friend