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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1291 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers praise the SmartThings Hub for its ease of use, compatibility with various devices, and simple setup. Many appreciate its automation capabilities, performance, reasonable price, and wide range. However, some customers have reported connectivity issues and express a desire for improvements to the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,291 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great divice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great product I love it connect to your lock or to anything it works great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s good but the app...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything Smarthings works great. The only thing that didn’t work for me was the app. It kept signing me out and I would have to sign back in. Not ideal when you have your cameras and door sensors connected to the hub. When it signs you out, you won’t get any notifications from anything you have connected to it. But the Smartthings products worked great.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The newest Samsung Things hub was great. Very easy to set up and easy to add new devices...Big Fan !!!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Perfect Smart Home Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There isn't a smart device in my house this hub can't control. Does both Phillips Hue and Z-Wave.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. E of the best hubs to start your smart home experience.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Smart Things Hub

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third one I have set up. All work fine and are way easier than the reviews state.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy setup. Was super easy to get everything we had connected and talking to each other.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Great Smart-things Hub

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great hub for connection all IOT gear. Exactly as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Ease of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to control smart home devices very easily.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Connecting some of my smartlocks

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connects some of my auto doorlocks, fairly straightforward, easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ties all my house smart devices into one making it super easy to control using one app

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to setup and very intuitive, will be a good add in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Smart Home Automation

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a Smart Home Hub which would allow us to create smart triggers and smart home automation across different smart home devices that we had. The hub does a good job of integrating with most common devices in the market which support Z-wave or Zigbee protocols. It also enables connection with Alexa and Google so that you can call the scenes and automations using your voice assistant.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy setup, difficult scene / groups programming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I converted from Wink to a new Samsung SmartThings hub. The setup took multiple evenings and some outside source research to find compatible programming brands (Commercial Electric from OSRAM lighting). The basic programming was straightforward, but setting up particular scenes or activation groups took many screen touches.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Hub

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected . Connects by smart devices . I am happy with it

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    I am pleased with this product.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This allowsme to connect my switches and door lock to alexa

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart Things hub works great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and functions as described. I would recommend Smart Things Hub

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ez set up

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace mr Iris hub. Was ez to set up. Has worked great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    works as advefrtised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works as advertised, will sync with more products than other systems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've seen reviews that suggest the product and/or the app are unstable, but it's proven to be solid with my Z-Wave network so far. The Android app is fully featured, including the ability to pin specific devices to your device home screen, which is super helpful. However, Samsung recently sold the technology to another company - so we'll see what happens longer term.

    I would recommend this to a friend
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