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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1291 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers praise the SmartThings Hub for its ease of use, compatibility with various devices, and simple setup. Many appreciate its automation capabilities, performance, reasonable price, and wide range. However, some customers have reported connectivity issues and express a desire for improvements to the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 1,291 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was simple. Connection of my devices was really easy thou the app.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for Those Just Starting Home Automation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an affordable entry hub that works with many devices

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing I ever did was smartify my home starting with this.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smartthings Hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    East installation. Easy set up. No problems, great product for a smart home!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Great with Echo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We used this to control our lights. It’s great!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and works great with a multiple of home Automation products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THIS is the Smart Home hub to buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having used both the Wink Hub 1 and 2, this unit stands head-and-shoulders above the rest. Fast API means quicker commands and more open community support means more devices just work with it. It has an amazing app and works with Amazon Echo/Alexa and Google Home well. (Can't speak for Apple Homekit) If you're looking to get into Smart Home integration, this is the perfect place to begin.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 3 out of 5 stars

    These things are a bit costly for a hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a couple of other hubs that work just fine that were a fraction of the cost, unfortunately, some devices only work with certain brands in order to monopolize the market. This was easy to set up and works well. Integration with Alexa tends to be tough and go though.

    I would recommend this to a friend
  • Pros mentioned:
    Automation

    Rated 5 out of 5 stars

    Z-Wave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fantastic with my Schlag Z wave lock easy integration and no issues

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Hub is working great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Bought a second one for our secondary house. Works great

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Excellent Hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent experience with new hub. Easy to set up and add devices.

    I would recommend this to a friend
  • Pros mentioned:
    Automation

    Rated 5 out of 5 stars

    Smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to integrate smart home sensors. Most of the smart items can be monitored.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Switched from Wink

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from a Wink hub because they are probably going out of business. The ST hub doesn't natively support Lutron so I had to buy a bridge for that. Obviously my Wink Relays don't work with it. It is a little hard to set up versus the Wink. Seems to work OK once set up. But it was a learning curve.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Best smart hub so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart home hub has broad compatibility with most of the IoT devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good item, very good price, it worked perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it to control Hue, Ring, Honeywell Thermostat, and TV. Easy setup and works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Smart Things Hub is the greatest device to purchase to connect all things samsung in your house. From lights to appliances to switches and plugs it is amazing to have complete control at all times at my fingertips right on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super easy to setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the easiest smarthub on the market and works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a simple as plug and play basically. Replaced old system and was a easy swap.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to install and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Good interface with app. No problems after first couple months.

    I would recommend this to a friend
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