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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1291 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers praise the SmartThings Hub for its ease of use, compatibility with various devices, and simple setup. Many appreciate its automation capabilities, performance, reasonable price, and wide range. However, some customers have reported connectivity issues and express a desire for improvements to the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,291 reviews
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Family Happy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Family love that almost every gadget work through this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great for things iot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works rks vomdersfu;l though colndnt downlod pp of samsung smart t6hings to my phone because they cahanged to new home smart things app which sadly is incompatible with my older 2019 galaxy j3. good luck, i would have to purchase a new galaxy phone $500, $1000, $1600, $2000 for galaxy fold? outrageously priced for these covid 19 times!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Works like a charm!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have hooked this up to our refrigerator to alert us in the case of a water leak

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    SmartThings helps automate rental home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issue installing the unit & connecting devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great equipment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use it. Easy to configure it, it give a peace of mind.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A work in progress.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially received a unit that was faulty. Easy exchange with my Best Buy sales person. Set up was a challenge as I was not getting the screen responses I saw in the instructions. Eventually I found it was working. Best Buy and Samsung support were good. I purchased this Samsung hub to link my Google Home with my Samsung Smart TVs only to find out, although they are logo Smart TVs they are too old of a serial number to work with the device. I haven't yet pursued the solution if there is one due to time. If considering this unit double check the Model # on your TV to make sure it is compatible.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use hub

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use hub . Made my house controls easier to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    hub for sensors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed the smart things hub for some sensors. easy to set up and use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hub works exactly as described, connects all sensors

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my Samsung products work great!tv, refrigerator and washer dryer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hub gets you hooked up to give you a smart house. Works nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Things Hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart things Hub works great even from the street outside my home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected easy to setup and get working would buy it again

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great start to a smart gome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really easy to set up and lots of forums with exceptional advice online.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased very easy and flexible for my smart accessories.

    I would recommend this to a friend
  • Pros mentioned:
    Automation

    Rated 5 out of 5 stars

    Easy to setup

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to automate my house and use cameras and security alarms

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for linking your Bluetooth products at home

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use! I highly recommend this. I set this up less than 5 minutes

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Replace Iris

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace my Iris. It worked great. It did everything my Iris did.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung hub

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to use as a hub for my electric deadbolt. It works great with Alexa, but my only complaint is the hub will go offline randomly, but will come back online mins later. I have it in the next room away from my router, so I know it should be getting a good connection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works as developed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup and connect with wifi and associated working devices.

    I would recommend this to a friend
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