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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1291 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers praise the SmartThings Hub for its ease of use, compatibility with various devices, and simple setup. Many appreciate its automation capabilities, performance, reasonable price, and wide range. However, some customers have reported connectivity issues and express a desire for improvements to the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,291 reviews
  • Pros mentioned:
    Automation

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great to tie in multiple smart features through out the house!!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    as advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as advertised. works great for my kwikset smart lock

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does what you need to do...hub.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and once you’ve done that it takes care of itself.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to control lights with my ring doorbell. It works well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works as Expected

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product and it has worked as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hub works great. It eased easy to st up, and connect to devices.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great hub, never amy issues.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hub has been working great with my light switches.

    I would recommend this to a friend
  • Pros mentioned:
    Automation

    Rated 5 out of 5 stars

    Perfect Solution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart things is finally a product that brings home autoatiomn to a new level

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SmartThings Hub

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device , great price and works just fine

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice product. Performed as advertised. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like it is suppose too. Only have one item connected so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ...and superb pricing by Best But again. Thanks, and easy to set up too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smarthome technology at its best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally made my home a smart home and being older I wish I would of had this years ago. I now control my lights inside and out with this device. If i am on vacation I can turn on different lights on different days. The only bad part is remembering to turn off later. I also bought the garage controller so I can double check that i shut the garage door. Love this product.

    I would recommend this to a friend
  • Cons mentioned:
    App

    Rated 2 out of 5 stars

    Replacement for Wink

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you were one of the unfortunate ones who got the nasty letter from Wink to force you to get a subscription, this is the only real option out there. It took forever to pair the device because I had to exclude it before I could add it. Very weird because it was never added. It was a brand new it. So that is the secret to getting it to work immediately. Unfortunately, the Schlage app does not work well with Smartthings. I don't get the option to add or delete individual user codes. I can only lock or unlock. I lost functionality with Smartthings vs. Wink. Now I have to physically changes codes on the actual door lock. What a bummer!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart things

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design and functionality are great. Easy to pair with iPhone

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Awesome system

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hub integrates well with other samsung products

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Smart things

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy to set up. The app works good as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super easy self install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works so well and with out a lot of effort. Found no problems at all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great smart hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and also to pair devices to it. Great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and easy to set up. This should satisfy my 30 characters

    I would recommend this to a friend
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