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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1291 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers praise the SmartThings Hub for its ease of use, compatibility with various devices, and simple setup. Many appreciate its automation capabilities, performance, reasonable price, and wide range. However, some customers have reported connectivity issues and express a desire for improvements to the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,291 reviews
  • Rated 4 out of 5 stars

    My favorite home automation system

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been through homekit before but smartthings is an app I keep coming back to. With native integration with google home, and android phones, and works well. A few missing features on the new now default app from the old that cam be added and approved.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works like a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works as marketed. Easy instructions and setup

    I would recommend this to a friend
  • Pros mentioned:
    Automation

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brings all my smart switches an plugs together neatly!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great for wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covers a large area of my 2 story home. Easy set up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works, technically...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this button as a cheap alternative to a Hue switch. The room in question only has a single floor lamp and so asking Alexa to turn it on and off all the time was getting annoying - sometimes a switch is easier. The lag between activating the switch and the light coming on is several seconds. Sometimes more than 5 seconds. That may not sound like a lot, but turn on a light and then stand there for 5 seconds - it's more annoying than shouting at the echo to turn things on. While this device technically does what it is supposed to, it doesn't practically work for my application, and I really don't have another use for it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worked as said

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met our needs for linking our smart door lock with our phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SmartThings is awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose SmartThings because of the wide support of products and the automation support. This hub reaches my entire house, no device ever loses connectivity. I have about thirty lights, a handful of motion sensors, cameras, and other miscellaneous devices connected to the hub and the hub is a champ.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great! Loving it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and set up. Really happy with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for using a hub and not the price of a Phillips

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Seems okay so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an iris hub with this. It’s mostly okay except it says it should connect to an iris smart outlet and I can’t get it to connect. Not sure who to blame for that. The outlet was connected and working without issue before.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Must have hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s easy to set up with all of your smart home gadgets

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for home automation.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it works fantastic I recommend it to anybody

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Easy to add devices and create automatons.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Home Automation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to get set up and control from anywhere!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Would definitely recommend this to others.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup and to configure lighting,sensors...ect

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 3 out of 5 stars

    I have no Idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved to MX and have no time to to install the hub. Will say that the othe items like the switches work perfectly with out the hub. Don'rt understand why the blue shirts an Best Buy sold me this if the switched work with out it?

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It’s pretty good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does take a long time to learn about what it can and cannot do, but I still like it. It could use better instructions, or even just list a website with instructions telling how to do things with it, or even what it is compatible with, and what it isn’t compatible with

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great in my Apartment with the other smart things.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart home must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. User friendly. Works great with alexa!

    I would recommend this to a friend
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