Customer Ratings & Reviews
- Model:
- GP-U999SJVLGDA
- |
- SKU:
- 6265835
Customer reviews
Rating 4.4 out of 5 stars with 1291 reviews
(1,291 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the SmartThings Hub for its ease of use, compatibility with various devices, and simple setup. Many appreciate its automation capabilities, performance, reasonable price, and wide range. However, some customers have reported connectivity issues and express a desire for improvements to the app.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great addition to home automation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed this with my WaterCop shutoff valve and the water sensors. Now if my washing machine hose breaks. Smarthub will shut the water off to the house before major damage can be done.
I would recommend this to a friendRated 4 out of 5 stars
OK, but setup can be tricky
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. Be nice if the set up could tell more information on what was going on. Had to reset it three times until I got it setup correctly.
I would recommend this to a friendRated 3 out of 5 stars
Does it's job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For what I needed this for. It does it's job. I've noticed it keeps either going offline or it's not connected to my devices 100% of the time...therefore, not as accurate as I'd like. The app for this is actually quite crappy. The classic version of the app is much more user friendly and gives the details that I'd like (doorlock entry times).
No, I would not recommend this to a friendRated 5 out of 5 stars
Great Hub
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great hub. Much better than the wink I threw out. Works well with lights, dimmers, door lock, Alexa, thermostat, and smart outlet. Fantastic support team for detailed requests.
I would recommend this to a friendRated 4 out of 5 stars
Good hardware, bad software
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic smart home hub with all the features you really need. The hardware is great however the software can be frustrating at best.
I would recommend this to a friendRated 4 out of 5 stars
OK hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with smart things devices can be a little tricky with other devices. I would get on the website and see if your devices are compatible before you buy.
I would recommend this to a friendRated 5 out of 5 stars
Seamless Integration!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to utilize this Smart Things App with some Smart Light Features that was built into my home & didn’t utilize for 3 years! Connects easily & hub recognizes everything!
I would recommend this to a friendRated 4 out of 5 stars
Good device to connect all compatible gadgets
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just what I need to control all my smarthings devices, the device working very well but needs some improvement, in overall do the right work.
I would recommend this to a friend- Cons mentioned:App
Rated 3 out of 5 stars
Poor App
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung could have a great "Thing" going but their app is horrible and takes too long to set up each device.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for the feedback, MoeB! We're sorry to hear that your experience with the SmartThings App has been less than ideal. Our team is continually working to improve the SmartThings App, and your feedback is vital to that process. You can find helpful tips and guides for the SmartThings App on our Support page here -- https://support.smartthings.com/hc/en-us/categories/115000465506-SmartThings-App. If we can assist in any way, please reach out to our dedicated SmartThings team at 1-866-813-2404 or support@smartthings.com. We would be happy to help! ~Samsung Brand Ambassador
Rated 5 out of 5 stars
Great investment
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switch from my Wink to this Samsung. After having it for a few months I couldn’t be happier. Easy switch from my Wink to the Samsung hub using my existing GE zwave switches.
I would recommend this to a friendRated 4 out of 5 stars
Works well with my leviton light switches
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paired with my Samsung phone and leviton switches I can now control and set timers to my exterior lights!
I would recommend this to a friendRated 5 out of 5 stars
Excellent addition to your house
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Smart Things hub is an excellent addition to your house as it helps you to manage your wireless devices in one place, no need switching between multiple applications.
I would recommend this to a friendRated 4 out of 5 stars
Love smart thingd
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After getting rid of my adt system which was being used with all my smart devices. I got this to link them all together and working great.
I would recommend this to a friendRated 4 out of 5 stars
Light weight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and works very well. However, the setup you have to move it closer to the devices. Then goods well in a central location.
I would recommend this to a friendRated 5 out of 5 stars
Great replacement for Iris hub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to Replace my home automation hub. It was iris by Lowe’s home improvement. This one seems to work even better and was an easy replacement. Still works with most of my outlets and switches.
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 3 out of 5 stars
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked good this one had trouble connecting took back. Went with alexa hub works flawless
No, I would not recommend this to a friend Rated 5 out of 5 stars
Simplality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is very manageable and expandable only to your imagination, can’t say enough about the uses , just be thoughtful on all side of the rules you create , simply magnificent.
I would recommend this to a friendRated 4 out of 5 stars
Part of the system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Smartthings hub is just a component in a system. After buying this, I realized I had to also buy a Philips Hue hub to connect LED lighting strips.
I would recommend this to a friendRated 3 out of 5 stars
Needs Improving
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried the Samsung setup before switching over to the Google Nest ecosystem. The pairing of devices was a bit of a challenge (for some, not all) and the interface needs some work. It just felt incomplete. I switched to Google Nest and would recommend Google over Samsung. Samsung makes great phones but has some work to do to catch up in the Smart Home category. It feels as clunky as Samsung's smart assistant Bixby did when it was first released.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're sorry to hear that the SmartThings Hub did not meet expectations! Your feedback helps show us where we need to grow. If we can assist in any way in the future, please reach out to our dedicated SmartThings team at 1-866-813-2404 or support@smartthings.com. Thank you for giving SmartThings a try! ~Samsung Brand Ambassador
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Did not connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first Samsung Hub died so I got the latest version. It did not connect to my GE Z Wave or any other exsisting smart things I had. So I decided to go to HomeKit. It is working but with a lot of details that need to be considered. Perhaps the best thing I can say is there is no perfect flawless system but at least Apple keeps up with up dates that others are not as good about it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. I am sorry the SmartThings Hub did not meet your needs and expectations. While SmartThings is compatible with over 350 devices, some makes and models are not included. Please visit our SmartThings product list for compatible devices -- https://www.smartthings.com/products -- Please also note that if you upgraded from a previous version to the v3 Hub, you must also download the newest version of the SmartThings App. This is a possible reason your existing devices did not connect.
If you change your mind or decide to give SmartThings a second chance, we have a team of experts that can assist with setup, installation and adding devices. Don't hesitate to reach out at 1-866-813-2404 or by email via support@connecthome.zendesk.com. ~Samsung Brand Ambassador





