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Customer Ratings & Reviews

Model:
GP-U999SJVLGDA
SKU:
6265835
Your price for this item is $69.99

Customer reviews

Rating 4.4 out of 5 stars with 1292 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers praise the SmartThings Hub for its ease of use, compatibility with various devices, and simple setup. Many appreciate its automation capabilities, performance, reasonable price, and wide range. However, some customers have reported connectivity issues and express a desire for improvements to the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 1,292 reviews
  • Rated 5 out of 5 stars

    Great product for tying in different WiFi products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saumsug support team was great . They helped every step of the way with any questions . Beat buy had this product right on the shelf and competitively priced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All wireless equipment tied together.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot believe how intelligent equipment that we can purchase now with just a few dollars. This hub tied all my wireless equipment together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed for my smart Home!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works with many smart home devices. It’s just what I needed to set up all my smart home gadgets and I am very pleased with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smarthome Platform

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This my third generation SmartThings, and although there are many alternate platforms, this one provides an inordinate amount of connection options. A must have!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice replacement for Wink

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Wink hub but with them changing to a monthly subscription model I made the move, everything seems to be working faster than with prior Wink hub.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Z-Wave hub

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very good hub that can support a lot of non-samsung products. I was able to connect Sengled LED strips to it and fully operate through mobile application.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hub is easy to set up and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ties all my smart home devices together nicely. One issue is that my Kasa outlets aren't recognized--check compatability before you buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Does the job

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does the job. Does not do much else. Was able to connect it very easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Smart Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't installed it yet at our vacation home as of this communication. We have one at our main residence and it works fine. Will install this one at the end of the month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    replacement for Iris hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to replace my Iris hub that is going out of business. Installed it with no problem and connected my carbon monoxide and smoke detectors to it with no problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great home automation hub for zwave/zigbee devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice hub to control any zwave/zigbee devices, especially the Samsung SmartThings sensors and switches. Integrates with Google Home, which allows for voice control.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but needs help

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well after a few workarounds . My biggest gripe is that the lock connect handler to add and delete codes still does not work I called samsung and seems to be an Android 10 problem. Still waiting almost 30 days.other issue is with best buy . I bought and less than a week later it went on sale .asked associate said I need to unplug box bring back to store and repurchase . What a crock .

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are sorry to hear that you are having issues with the Smart Lock Guest Access to add and delete codes! Please reach out to our SmartThings technical support team so we can take another look at what is going on. Our team can be reached at [email protected]. In the email, please include your Samsung Account email address and any ticket numbers you have received. We look forward to hearing from you! ~Samsung Brand Ambassador Samsung

  • Rated 5 out of 5 stars

    A must have

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still love this thing. Works great and a huge improvement over the winks that stopped working alll the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and works grear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Wink started having problems so we replaced it with this SamsungThings hub. It works faster than our Winkndid and seems to have fewer issues. We are loving it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t work with everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As excited as I was to use the Samsung Smartthings device, I was disappointed to find out that the majority of my smart home items were not compatible with this hub. It was also somewhat complicated to get it to connect to my Google Home. And even with my smart home devices all connected to Google Assistant, this hub was not able to pick up on them. Sad day, but I’ll just have to try another mesh network.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung SmartThings Hub is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works flawlessly, connects easily with many devices, connects to other hubs such as Phillips Hue and others. Makes Home Automation pretty easy to use and set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but a few issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this solely for motion detectors in my house. It took several attempts to pair with the hub but does seem to work fine.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Must have for SmartThings accesories

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a needed component for smart products. On the cheaper side and works just fine.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your review on the SmartThings Hub! If you ever have questions, or need assistance, please reach out to our dedicated SmartThings team at 1-866-813-2404 or [email protected]. You can also find helpful resources on our Support page at support.smartthings.com. Thank you for being a Samsung customer! ~Samsung Brand Ambassador Samsung

  • Rated 5 out of 5 stars

    Convenient change

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a transplant from the iris system. I have been real happy with the transition. It was a better set up and it will have more expandability compared to iris.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hub for your smart products!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart hub is truly plug-and-play. I plugged it in, searched for my smart devices and started using them. Great product and great price!!

    I would recommend this to a friend