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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1291 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers praise the SmartThings Hub for its ease of use, compatibility with various devices, and simple setup. Many appreciate its automation capabilities, performance, reasonable price, and wide range. However, some customers have reported connectivity issues and express a desire for improvements to the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,291 reviews
  • Rated 5 out of 5 stars

    the best for you home

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you want a smart hous2 , this is what you need . With other tools samsung give you want you looking for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Hub to Connect Decices

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second hub. I have one for each of my homes to manage My locks, lights and security remotely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    need to make smart things smart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought water sensors and after getting home realized they don't work without this hub, so back to store to get hub

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy this!. Unstable, bad support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the product and connected it with 16 smart things multi purpose monitors, arlo pro 2 cameras, ring door bell, a siren etc. After two weeks, the smart home monitor setting, which allows you to toggle on and off the ability to use the set up as an alarm, stopped working. When you try and use it, it displays an internal server error. Samsung support has not been able to fix problem and respond with useless comments before closinf support cases. In addition to this, the product is 10 days past the best buy return period. I wanted time with support and now I am stuck with this garbage. I am very unhappy with the product and experience as a customer. Best buy should not carry this product. Please do not buy!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Does what I wanted to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift from Samsung, always wanted to buy one to turn on and off lights when I’m not home. Thank You Samsung

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality hub.. Having issue for the first time setting up. But issue already resolved.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart Things Hub A Smart Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Smart Things Hub is a Smart item to have to enhance your Smart Home!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SmartThings hub

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The key to you SmartThings smart home allows you to connect other SmartThings to your smart home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Organized my devices perfectly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several smart devices in my home and the SmartThings hub has worked perfectly to organize them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for all the Z wave, IFTTT platforms including WiFi devices. I bought this to communicate with Konnected system.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Zzzzwave Hub…

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this to control a ZWave Schlage Connect, the lock would constantly be asleep & the hub’s app would alert me constantly. I use the hub now to control WiFi garage doors & a Samsung tv. Works much better for WiFi devices. Glad ZWave is ended!?!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great hub.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Used with a set of six water leak sensors and it has worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SmartThings Hub

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hub works great…i replaced my wink 2 with this one and have had no problems

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Commands not working well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased hub to replace Iris hub. Works very similar except can not get a command to turn a smart bulb correct. It is programmed to turn on with a monitor sensor and or a door contact sensor night time only. Problem is light turns on during the day also. Called Samsung for help 3 times and still can not get the command to work right

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what I need it to do. Haven't really dwelled too far into its full capabilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This SmartThings Hub is great! I connected my doors and garage opener to it and it works fantastic! Highly recommended!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hub

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase for me everything in House Bluetooth to one thing total control over all

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works ok - cumbersome setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this Samsung SmartThings Hub to use with GE motion sensors. Be aware of possible difficulties with the install. My husband is computer and network savvy - and he stated that the setup was cumbersome. However, it does work as advertised. So in short, it works but not a great experience.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Smart Things Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still working with getting use to it but overall I am happy with the purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simple to connect and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App did all the work. Device works as advertised. Simple and easy to sync all devices!

    I would recommend this to a friend
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