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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1291 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers praise the SmartThings Hub for its ease of use, compatibility with various devices, and simple setup. Many appreciate its automation capabilities, performance, reasonable price, and wide range. However, some customers have reported connectivity issues and express a desire for improvements to the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,291 reviews
  • Rated 5 out of 5 stars

    Great device for zwave tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This us snow absolute must for snt smart home. Connects Zwave tech to add an additional level of security.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just started using it and haven’t got to max out it’s potential but seems great so far

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works but Poor Setup Routine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to set up a water monitor. The setup routine was very poor - I tried it many times and each time I was told that the app could not find the hub. The hub was in fact wired into my router and visible on my router admin program. Somehow I finally got it set up (I can't even tell you how) so it works now.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done to have all our smart lighrs on one hub.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a Christmas gift for my son and he loves it. He is working on making his home a smart home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeping connected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung SmartThings Hub is a great way to keep all of your devices connected and operational.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A hub, ho hum support for all but the priciest IOT

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it is meant to do. Lackluster support of Globe, ksmart amazon bulbs and outlets. Has links to the companies but after set up none of the items work. Sengled works ok. I bought it expecting more, plus on the tv only on and off controls for lights.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice smart hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    smart hub works great, but is not always compatible with all smart devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Received for Christmas

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the hub so all my different components can communicate with one another in a single app.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works beautifully. We use it to control light fixtures and door locks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great add on to control things at home and helpful during night to turn on or off

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Discontinued

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought this and now samsung is getting out of the hardware business. So, we'll see the future of smart things. The hardware will be made by someone else, and I expect they'll go to a monthly subscription like wink. We'll see, I'll have my eye on hubitat in case.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works great.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked as expected and was great since Lowe's dropped Iris and this helped keep our things working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is simple to setup and use. It also able to connect many third party products without issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfectly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly . We bought it to connect our security gadgets throughout the house . No complaints!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service and great price,and wonderful items with great value and helpful staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Smart home hub around

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second one, I recommend it to people that are getting started with a smart home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best smart hub

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a lot if research and this is one if the best hubs that will let you connect anything to it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great alternative to wink

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it had compatibility with my but overall easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung smart hub

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for tying in all smart devices, such as wall sockets and door locks.

    I would recommend this to a friend
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