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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1291 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers praise the SmartThings Hub for its ease of use, compatibility with various devices, and simple setup. Many appreciate its automation capabilities, performance, reasonable price, and wide range. However, some customers have reported connectivity issues and express a desire for improvements to the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,291 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent upgrade from the original hub. Little more sleeker look than the original

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hub for management all devices. But some have problems to control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a hub to put in my house to control switches. This hub does exactly what I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Download the app, enter your internet settings, and you're ready to start adding smart home devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are upgrading from the original Kickstarter SmartThings Hub and this new hub is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hub

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hub is the main component of everything the sensors for the doors are great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product will definitely recommend to all my family and friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the smartthings. It controls all my lights and thermostats. It works great. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still work. It is better than i expected. Can not complain.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good hub

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good for connecting light switches e.... but a little bit costly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to setup, easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked exactly as I planned on. Made integrating my smart home with my Samsung TV very easy to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hub is a great way to link and control all of your smart home devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sensor

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung - Multipurpose Sensor - White Very good prodct.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart hub for all my smart devices.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hub for my smart home gadgets. I wasn’t sure which hub I needed but this one is working great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    just ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took almost 2 weeks to receive because of Covid19.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alternative to Wink

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now that Wink is charging, this seems like a good alternative to a smart hub.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mother and she has been enjoying every feature available to her

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Hub for Home System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for a Hub that lasted about 5 years - new one is working great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a smartthings outlet and loved it so we got a water sensor and didnt realize you needed the smartthings hub for the water sensor so we purchased it and decided to take the water sensor back before setting it up so we returned the hub with out setting it up as well.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We apologize for any confusion! While the SmartThings Smart Plug can be used without the SmartThings Hub, the SmartThings Water Leak Sensor does require the Hub. The SmartThings Hub works with a wide variety of smart devices, from many different manufacturers. You can see which devices are compatible with the SmartThings Hub here -- https://www.smartthings.com/products. If we can assist in any way, our SmartThings team can be reached at 1-866-813-2404 or [email protected]. Thank you! ~Samsung Brand Ambassador Samsung

  • Rated 5 out of 5 stars

    smart hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what is supposed to so no complaints. Had my son install it easily.

    I would recommend this to a friend
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