Customer Ratings & Reviews
- Model:
- GP-U999SJVLGDA
- SKU:
- 6265835
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the SmartThings Hub for its ease of use, compatibility with various devices, and simple setup. Many appreciate its automation capabilities, performance, reasonable price, and wide range. However, some customers have reported connectivity issues and express a desire for improvements to the app.
This summary was generated by AI based on customer reviews.
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing just typing now to meet the min req
I would recommend this to a friendGreat hub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connects all products and we can manage remotely..
I would recommend this to a friendGreat controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Owned the first version also. This one is much better
I would recommend this to a friendHub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good and easy.................................
I would recommend this to a friendGreat device!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with all kinds of home connected devices.
I would recommend this to a friendExpected more
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has potential but very disappointed in using. For some items/routines you need to use the original app while others work with newer app. Still needs a few kinks worked out to make it more user friendly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback on the SmartThings Hub! I am sorry to hear that the SmartThings App is not meeting your expectations for user friendliness. We are always working to improve our SmartThings system and your feedback helps us to do so. If there is anything we can do to assist, our dedicated team of SmartThings experts can be reached at [email protected] or 1-866-813-2404. Thank you for being a Samsung customer! ~Samsung Brand Ambassador
Not what I expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping this would pick up most of my smart home devices and make it a central control location. I've got over 30 smart devices throughout my home and the setup wasn't as easy as I had anticipated.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback on the SmartThings Hub! I am sorry to hear that the setup process did not meet your expectations. If you have questions, or need assistance, our dedicated SmartThings team can be reached at [email protected] or 1-866-813-2404. You can also find helpful resources on our Support page at support.smartthings.com. We would love to help you get everything setup the way you would like! ~Samsung Brand Ambassador
It's OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish it Would be nice if it work with tp-link and
I would recommend this to a friendNot intuitive but once working is solid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SmartThings is great for a new installation but is difficult if you are replacing another brand (wink etc). App does not give clear instructions for those of us who are not tech geeks.
I would recommend this to a friendSmart Things
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this so I could control smart things devices.
I would recommend this to a friendAverage at best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of server error and offline messages causing the smart things app to be fairly worthless. Customer service was minimal help beside telling me to change areas in my house to place the hub.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We apologize for your experience so far with the SmartThings Hub, Jayhwk1! Please contact our team directly at [email protected] so we can gather more information and assist with additional troubleshooting. In the email, please include your Samsung Account email address and any ticket numbers you have received. We look forward to hearing from you! ~Samsung Brand Ambassador
Works exactly as Intended. Very happy with it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend it to friends and family members.
I would recommend this to a friend- Cons mentioned:Connectivity
Hub doesn't work well on advertise items
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hub cannot connect to my SAMSUNG TV. It also doesn't provide good connectivity to my Ring Cameras even though it is advertised to do so.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're sorry to hear that your experience with SmartThings has been less than ideal, CoolBreeze! To learn more about how to use your Samsung TV as a Thing, including which Samsung TVs are compatible, please visit our Support page here -- https://support.smartthings.com/hc/en-us/articles/210766566-Samsung-TV-as-a-Thing. Our Support page also houses more information on the compatibility with Ring here -- https://support.smartthings.com/hc/en-us/articles/214288206-Ring-Doorbell. If we can assist in any way, please reach out to our dedicated SmartThings team directly at 1-866-813-2404 or [email protected]. We would be happy to help! ~Samsung Brand Ambassador
Connecting problems
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked this up to work with WiFi on our Shlage door lock. It was supposed to be able to interface. But it doesn't seem to. Trying to see what else we can use it for..
No, I would not recommend this to a friendGood now, but might lose features
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mostly good. Disappointed that Samsung might be removing the ability to access the IDE website. That has been so handy. Not worth buying if that really goes away.
I would recommend this to a friendSmartThings Only-not WiFi hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this because I wanted to extend my wifi mesh system (Samsung Connect Home) The SmartThings hub will connect smartthings devices but not extend your wifi.
No, I would not recommend this to a friendSeems okay so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It can create duplicates if you already have other smart devices set up in your home, it’s doubled some of my devices in my Google Display, other than that seems fine so far.
I would recommend this to a friendThe backup singer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not certain what role this hub is supposed to be playing but so far, it hasn't saved me from having to use any one particular device's app. even once.
No, I would not recommend this to a friendNot bad for its price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing mind boggling, I love gadgets and I an always willing to try things out but this device cant do what other device or apps will do as an additional feature
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're sorry to hear that the SmartThings Hub did not meet expectations, Ayoknights! Our SmartThings team would love to gather more information about what you are looking to do with the SmartThings Hub. Please reach out our team directly at 1-866-813-2404 or [email protected]. We look forward to hearing from you! ~Samsung Brand Ambassador
Not as easy as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to start a washing machine load. I have Samsung for all of my electronics. Not working as advertised. The washing machine still has difficulty with communication.
No, I would not recommend this to a friend