Customer Ratings & Reviews
- Model:
- GP-U999SJVLGDA
- SKU:
- 6265835
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the SmartThings Hub for its ease of use, compatibility with various devices, and simple setup. Many appreciate its automation capabilities, performance, reasonable price, and wide range. However, some customers have reported connectivity issues and express a desire for improvements to the app.
This summary was generated by AI based on customer reviews.
Complicated
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of problems with this, taking to teach support all the time trying to get everything to work properly. No longer use it.
No, I would not recommend this to a friendGot it for free
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a gift never used it No Idea what to do with it does anyone have an idea what good it is and what else I need to make it work
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Not necessary
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont feel this worked very well. My devices didnt connect, despite stating I needed it.
No, I would not recommend this to a friend Needed Help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It should have been super easy set up but we ended having to call in Geek Squad and even they had trouble. Now that’s its set up it does exactly what it’s supposed to
I would recommend this to a friendstill in the box
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought my other hub took a digger. Nope! So it'll sit in the box for now. I have waaaaay too many devices to migrate one by one. :-/
I would recommend this to a friendWorks but not enough reasonably priced products to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think there needs to be more better priced supporting products and a better selection of them. Great concept but relies on expensive supporting products
I would recommend this to a friendDifficult to setup
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to setup. I had to return and switched back to smartLife.
No, I would not recommend this to a friendRequires internet to work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a very capable hub which works with almost every device but it requires internet to work. The response time is slow.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Not happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked ok for about a year. Then randomly disconnects from router.
No, I would not recommend this to a friend Not ready for primetime
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay with the Smartthings v2 - this version adds WFi but at the cost of leaving all 3rd party development behind. Samsung doesn't have a timeline published to catch up but until they do this device is missing 90% of its potential.
No, I would not recommend this to a friendSetup is not intuitive like Alexa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't have many devices to put on it, so can only comment on initial setup and discovering new devices. Not intuitive enough for the year 2018.
No, I would not recommend this to a friendToo much trouble to set up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tried to set up using the Classic app, found out that's it not possible without the New App. My Cell Phone didn't meet the requirements for the new app. I don't understand how a cell phone app needs 2GB of Memory. Downloaded the New App on my Amazon Fire tablet and then was still quite hard to set up. The Samsung internet browser they wanted me to use to set up the Samsung Account would crash, so i I had to use Firefox.
I would recommend this to a friendBrand response from Samsung
Posted .We apologize for the issues you experienced during the setup process for the SmartThings Hub! Our team is continually working to improve SmartThings and the customer experience. Your feedback helps us in that process. If we can assist in any way, please contact our dedicated SmartThings team at 1-866-813-2404 or [email protected]. Thank you! ~Samsung Brand Ambassador
- Cons mentioned:Connectivity
Couldn’t get it to connect to any of my lightbulbs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After several bouts with support, who repeatedly had me do the same steps over and over, I’m still not connected. I originally connected using a Wink hub and it was easy and quick. But, they stopped working and now are a subscription service, so I tried Samsung’s SmartThings hub... total failure. They should stick to TVs.
No, I would not recommend this to a friend Doesn't work on my Wi-Fi network
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure this is a nice hub and all, but it doesn't work on an open wi-fi network which is what I have in my apartment building.
No, I would not recommend this to a friendToo difficult
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t really lie this hub. Seems simple to use but over half of my smart devices are not compatible. Was a wasted purchase for me
No, I would not recommend this to a friend- Cons mentioned:Connectivity
NOT USER FRIENDLY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine is still not connecting as it should. After several attempts I am ready to take it back.
No, I would not recommend this to a friend Nice Hub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Hub, However I purchased it to use with alexa and it is not 100% compatible when connected to samsung tv. I returned it
I would recommend this to a friendHaven’t seen the benefit yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to work well however it doesn’t have all the necessary companies in the device set up to actually meet my needs
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback on the SmartThings Hub! We are continually working to expand our SmartThings system and compatible devices. You can find the current Works with SmartThings devices and integrations here -- https://www.smartthings.com/products. If you have questions, or need assistance, you can reach our dedicated SmartThings team at [email protected] or 1-866-813-2404. Thank you! ~Samsung Brand Ambassador
It's Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was ok, does what i wanted it to do but the alexa/google integration was not as good as I would have hoped
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for your feedback on the SmartThings Hub, Dash! We're sorry to hear that the Alexa and Google integrations did not meet expectations. You can find more information on the Alexa integration setup process and capabilities here -- https://support.smartthings.com/hc/en-us/sections/201070720 -- and the Google integration here -- https://support.smartthings.com/hc/en-us/sections/202893866. If we can help in any way, please reach out to our dedicated SmartThings team at 1-866-813-2404 or [email protected]. Thank you! ~Samsung Brand Ambassador
Nice product!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The automations are hard to set up but overall a good product!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend