Customer Ratings & Reviews
- Model:
- GP-U999SJVLGDA
- SKU:
- 6265835
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the SmartThings Hub for its ease of use, compatibility with various devices, and simple setup. Many appreciate its automation capabilities, performance, reasonable price, and wide range. However, some customers have reported connectivity issues and express a desire for improvements to the app.
This summary was generated by AI based on customer reviews.
Not what I thought
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a Samsung washer and dryer and stove. Did not help with the use of any of the devices.
No, I would not recommend this to a friendon sale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase Samsung smart hub to increase my ability to control multiple devices with voice command or phone.
I would recommend this to a friendSmart things not so smart
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I at first thought that this would be a great idea, but the individual plug controllers loose connection with the hub, or stop working altogether. I found that the phillips hue work more consistently and have stopped using the smartthings and switched my lighting control over to the hue system
No, I would not recommend this to a friendWouldn't allow connections
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the features offered within this hub. But, it would not run z-wave connections. Z-wave devices took multiple attempts to make initial connections. Then they'd drop. Did all types of documented procedures and location changes to remedy these problems. No success. Had to return it. Bought a Wink and it worked perfectly within minutes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. While Samsung SmartThings is compatible with over 350 Zigbee and Z-wave devices, not all makes and models are compatible. Please check out our product list to make sure your devices will work with SmartThings -- https://www.smartthings.com/products
If you need additional help in the future, our team of SmartThings experts can be reached at 1-866-813-2404 or by email via [email protected]. ~Samsung Brand Ambassador
Awesome device but goes offline all the time
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goes out (offline) all the time. If wasn't for this would be great.
I would recommend this to a friendNICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i havent had a time to use this but im sure i will soon when i get some free time
I would recommend this to a friendBrand response from Samsung
Posted .We can't wait to see how you like the SmartThings Hub once you get it up and running, Manuel! If we can assist in any way, please reach out to our dedicated SmartThings team at 1-866-813-2404 or [email protected]. Thank you! ~Samsung Brand Ambassador
Nothing great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like other hubs better. Only got due to zigby support. If not for that, I can do without
No, I would not recommend this to a friendSo far, so good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely got it turned on so really don't know yet how it will do.
I would recommend this to a friendHome Automation
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for noobs. Easy to set up. Basic automation commands.
No, I would not recommend this to a friendOk hub
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish it had the power of the hubitat. It is more stable though.
I would recommend this to a friendWorked, limited
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked and connected good. But it limited some controls of my osram strip lights
No, I would not recommend this to a friendIt might have been ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It went with the motion sensor and had to remove it to use my other cameras
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback on the SmartThings Hub! If we can assist in any way, please reach out to our dedicated team of SmartThings experts at 1-866-813-2404 or [email protected]. Thank you! ~Samsung Brand Ambassador
Easy to set up on one device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set it up on my phone but ran into trouble trying to add app on my tablet.
I would recommend this to a friendBrand response from Samsung
Posted .We'd love to give you a hand with setting up the SmartThings App on your tablet, DJMA! Supported devices can download the new SmartThings App from Google Play Store (Android) or the App Store (Apple). Please reach out to our dedicated SmartThings team at [email protected] or 1-866-813-2404 so we can assist. Thank you! ~Samsung Brand Ambassador
Painful path to home automation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had high hopes for this; until we found that very few devices (outside of a $2K Samsung smart phone) could run their buggy software, that many of their own "smart" products don't work with it (like their $500 "smart" robotic vacuum), and that their own product support team had minimal knowledge of the product. Give this one a miss - shame, there is no clear leader in this space. Without an independent hub like this you're forced to choose either Amazon or Google. Other subscription-free hub makers (Kasa-TP Link or Hubitat are the favorites here) aren't nearly as user-friendly as the Samsung tried to be.
No, I would not recommend this to a friendComplicated
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was to complicated to use. It may work for some people.
No, I would not recommend this to a friendI was an Iris by Lowe's customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am giving this a try... I hope it works like or better than Iris by Lowe's
I would recommend this to a friendBrand response from Samsung
Posted .Hello and thank you for choosing SmartThings. If you should have questions or need assistance during set up or install, please don't hesitate to reach out to our team of SmartThings experts. We can be reached at 1-866-813-2404 or by email via [email protected]. ~Samsung Brand Ambassador
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok. It is not good as i thought it is. Eventhough it is 50/50
No, I would not recommend this to a friendSamsung has issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy again. Too many Samsung downtime hub issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review of the SmartThings Hub! We're sorry to hear that the SmartThings Hub is not meeting your expectations for performance. Our team is continually working to improve our SmartThings system, and your feedback helps us see where we need to grow. If we can assist in any way, please reach out to our dedicated SmartThings team at 1-866-813-2404 or [email protected]. Thank you for being a Samsung customer! ~Samsung Brand Ambassador
- Cons mentioned:Connectivity
Can not connect WiFi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item works great to bad I couldn’t connect it to my WiFi even with customer service helping me they couldn’t get it and they recommended I get another one which I did and still no WiFi. So it only connects hardwire
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are sorry to hear of the issues you are experiencing connecting the SmartThings Hub to WiFi, Gman1900! If you would like us to take another look, please reach out directly to our SmartThings technical team at [email protected] for assistance. Thank you for being a Samsung customer! ~Samsung Brand Ambassador
No Native Compatibility w/ Lutron or Nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I discovered my existing Smart Home Lutron switches require a Lutron Bridge to work with the Samsung 'Smart Things' Hub and my Nest Doorbell isn't compatible at all. Ripping it all out, putting it on eBay and replacing with manual switches. Silos Suck!
No, I would not recommend this to a friend