Customer Ratings & Reviews
- Model:
- GP-U999SJVLGDA
- SKU:
- 6265835
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the SmartThings Hub for its ease of use, compatibility with various devices, and simple setup. Many appreciate its automation capabilities, performance, reasonable price, and wide range. However, some customers have reported connectivity issues and express a desire for improvements to the app.
This summary was generated by AI based on customer reviews.
A miss for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't seem to get this device setup properly even after talking to the help desk
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. I apologize for the issues you experienced during setup and installation. Please make sure you are using the latest version of the SmartThings app (the logo is a large circle surrounded by five smaller circles). You can find additional set up instructions on our website here -- https://support.smartthings.com/hc/en-us/articles/115002084806-How-to-add-a-SmartThings-Hub-
If you have questions or need additional assistance, our dedicated SmartThings team can help at 1-866-813-2404 or by email via [email protected]. Thank you for being a SmartThings customer. ~Samsung Brand Ambassador
Bad user interface
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New app to control lacks user friendliness. Confusing setup. Not for non tech people.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for the feedback. I am sorry you were not satisfied with the out-of-box experience of the Hub. We are consistently looking to improve the user experience and will take this feedback into consideration. If you have questions or need assistance, our dedicated SmartThings team is available at 1-866-813-2404 or by email via [email protected]. We look forward to hearing from you. ~Samsung Brand Ambassador
It does what it says
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with most products out there, I wish I had returned it while I could.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for the review. While SmartThings will work with over 360 devices, some makes and models are not compatible. You can find a full list of compatible devices here -- https://www.smartthings.com/products
If you have questions or need assistance connecting your devices, please contact our dedicated SmartThings team at 1-866-813-2404 or email us at [email protected]. Thank you! ~Samsung Brand Ambassador
Kind of dumb
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not thrilled. Doesn’t really do much. Prefer google.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for the review. I'm sorry you are not satisfied with the SmartThings Hub. Please feel free to contact our dedicated SmartThings team to discuss and resolve any issues you may be experiencing. We can be reached at 1-866-813-2404 or email us at [email protected]. Thank you! ~Samsung Brand Ambassador
Not compatibleas it says
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compatibility with smart devices is very limited. Did not met our need of controlling a dew smart devices we already own -as we explained to the employees in Bestbuy who assured us it was compatible with mostly any smart device’s brand and apps.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're sorry to hear that the SmartThings Hub did not meet expectations, NAS2! While the SmartThings Hub is compatible with a wide variety of smart devices from many different manufacturers, not all smart devices are supported. You can verify which smart devices are compatible with SmartThings here -- https://www.smartthings.com/products. Thank you! ~Samsung Brand Ambassador
Worst buy, worst experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took them over a month and a half to deliver, and to my surprise I received a clearly refurbished item. This seems like a great item, but walk away and try to get it from a different place.
I would recommend this to a friendReturned it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh this is only really helpful if you have the z-wave stuff or if you want a really programmed house. If you don’t then don’t get it just stick to the Alexa or Hub you have.
No, I would not recommend this to a frienddont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this product is very dangerous. When I started to set up the darn thing it picked up my stereo, my climate control. my hands free link, and my steering wheel controls.
No, I would not recommend this to a friendNo good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should be compatible to work with all WiFi camera brands, old smart Samsung TVs, Apple TV, but it doesn’t l. It looks like they make this devices for expensive brands or forced you to buy new things
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. While the SmartThings Hub is compatible with over 340 devices, some makes and models are not included. Please visit our SmartThings product list for compatible devices -- https://www.smartthings.com/products
Please also note that some 3rd party products connect to the SmartThings Hub over the Local Area Network (LAN) while others connect to the SmartThings cloud through the 3rd-party's cloud (cloud-to-cloud) integration.
If you need additional support with setup or installation, please reach out to our SmartThings team at 1-866-813-2404 or by email via [email protected]. ~Samsung Brand Ambassador
Does not work with Kasa
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is not compatible with TP-Link Kasa. I haven't been able to connect Kasa devices and Kasa and SmartThings are not able to help. It's a waste of my money.
No, I would not recommend this to a friendDifficult to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IRIS by Lowes was discontinued. Therefore, had to find a replacement Hub. Found the Samsung complicated to setup due to lack of documentation on how to use the features.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello and thank you for the review. I apologize for the difficulties you experienced while setting up your Hub. We know Iris users had a choice when continuing their smart homes and we thank you for choosing SmartThings. Instructions for set up and install of your v3 Hub can be found here -- https://support.smartthings.com/hc/en-us/articles/115002084806-How-to-add-a-SmartThings-Hub-
If you have questions or would like additional support, our team of SmartThings experts can be reached at 1-866-813-2404 or by email via [email protected]. ~Samsung Brand Ambassador
not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.everything stopped working after 3 weeks , i'm going to best buy today to return it. its waste of money and time google home hub or amazon alexa is the way to go.
No, I would not recommend this to a friendStick to TVs Samsung
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whole setup was a pain. Goes in and out of service regularly and it is now pretty outdated. Was fairly costly too.
No, I would not recommend this to a friendReturned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrading from ver2 just too complicated for the meager benefit obtained. So I returned it before opening. Easy return
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for the review and considering the v3 Hub. While not available just yet, we are currently working on a migration tool within the SmartThings app to help make upgrading Hubs a lot easier and less time consuming. Thank you for your patience as we strive for a better user experience. If you should ever need additional assistance, please contact our dedicated SmartThings team at 1-866-813-2404 or by email via [email protected]. Thank you for being a Samsung customer. ~Samsung Brand Ambassador
Sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Notification isn’t the best! The product was not as easy to set up as I would have liked.
No, I would not recommend this to a friendDid not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a Schlage WiFi lock. I could never get it to pair. Back to the store it went.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We apologize for the difficulties you encountered when attempting to connect your Schlage WiFi smart lock, MusicGal! While SmartThings does support a wide variety of smart devices from many different brands, not all devices are supported. You can verify which Schlage locks are supported by SmartThings here -- https://www.smartthings.com/products. We have helpful guides to connect and troubleshoot supported devices, called "things", on our Support page here -- https://support.smartthings.com/hc/en-us/categories/200376124-Things. If we can assist in any way, please reach out to our dedicated SmartThings team at 1-866-813-2404 or [email protected]. Thank you for giving SmartThings a try! ~Samsung Brand Ambassador
Smart Hub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to link with all of my smart devices. I was able to connect to my network, but not the devices.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Nikki. Thanks for your review and sorry to read you are having some issues. You mentioned difficulties adding new devices. Please check out our support section on Samsung.com to learn how to "Add and Manage Devices in SmartThings" -- https://www.samsung.com/us/support/answer/ANS00078853/
Please also note that for the best experience, all setup, control and automation should run through the new Samsung Smartthings app.
If you need additional assistance, we have a team of SmartThings experts waiting to help you out with any issue. Please reach out at 1-866-813-2404 or https://help.content.samsung.com/csweb/ticket/createQuestionTicket.do
We look forward to hearing from you! ~ Samsung Brand Ambassador
Stolen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant give a review it was stolen out of the box before a received it
No, I would not recommend this to a friendUnable to get working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited about a single point hub for all of our home devices, but this wasn’t the fix.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for the review. I am very sorry you experienced issues during setup. Please make sure you are using the latest version of the SmartThings app (the logo is a large circle surrounded by five little circles). Please also make sure your personal device is running Android (6.0 or later) or iOS (11.0 or later). You can find additional instructions on installing the Hub on our website here -- https://support.smartthings.com/hc/en-us/articles/115002084806-How-to-add-a-SmartThings-Hub-
If you have questions or need additional support, our dedicated SmartThings team is ready to help. We can be reached at 1-866-813-2404 or by email via [email protected]. We look forward to hearing from you. ~Samsung Brand Ambassador
JunkThings
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. It died a week after the manufactures warranty expired.
No, I would not recommend this to a friend