Customer Ratings & Reviews
- Model:
- GP-U999SJVLGDA
- SKU:
- 6265835
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the SmartThings Hub for its ease of use, compatibility with various devices, and simple setup. Many appreciate its automation capabilities, performance, reasonable price, and wide range. However, some customers have reported connectivity issues and express a desire for improvements to the app.
This summary was generated by AI based on customer reviews.
Not good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't Highly recommend it . the product delivers absolutely weak service
I would recommend this to a friendCan’t get it working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No support for this product. Was on hold for two hours with Samsung no one ever answered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review and sorry you are having issues setting up your hub. I also apologize for the extended wait time while on the phone with our call center. We have a dedicated SmartThings support team that can assist with any issues you may be experiencing. They can be reached via phone at 1-866-813-2404 or by email at https://help.content.samsung.com/csweb/ticket/createQuestionTicket.do
We look forward to speaking with you!
~ Samsung Brand Ambassador
Only good for a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We only had this for 14 months and it died. Not very happy!!!
No, I would not recommend this to a friendNetgear Arlo cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to me since I connected the smarthub my cameras haven't been recording
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Shirley. Thank you for the feedback. When devices such as sensors and cameras aren't working properly, the first step is to remove them from the app and reinstall and reconnect with the Hub. You may also want to check the camera's settings in the app as some of the features may have been turned off or deselected when the Hub was connected. If you have questions or need additional assistance, our team of SmartThings experts can be reached at 1-866-813-2404 or by email via [email protected]. ~Samsung Brand Ambassador
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited and not compatible with third party switches and thermostats
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. I'm sorry you had issues connecting your switches and thermostat. While SmartThings is compatible with over 360 devices, not all 3rd party devices will work. You can find a list of compatible devices on our website here -- https://www.smartthings.com/products
If you need additional assistance or would like to speak to our dedicated SmartThings team, we can be reached at 1-866-813-2404 or by email via [email protected]. ~Samsung Brand Ambassador
did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to upgrade to a new phone from a phone I just purchased returned unit
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for the feedback. I'm sorry the device did not work with your original phone. The SmartThings Hub requires Android (6.0 or later) or iOS (11.0 or later). It also requires the latest version of the SmartThings app (the logo is a large circle surrounded by five smaller circles). If you need assistance in setting up the device, our dedicated SmartThings team can be reached at 1-866-813-2404 or by email via [email protected]. ~Samsung Brand Ambassador
it sucks
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it a lot, I would get it again! And again! And again! NOT!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review of the SmartThings Hub. I am very sorry to hear that the Hub is not meeting your expectations. Please reach out to our dedicated SmartThings team so we can gather more information and assist you with your SmartThings system. We can be reached at 1-866-813-2404 or [email protected]. We look forward to hearing from you! ~Samsung Brand Ambassador
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to set it up to connect my tv to Alexa but it was really confusing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. Thanks for the review. Sorry you are experiencing issues connecting with Alexa. Please make sure you are using the newest version of the SmartThings App (the logo with the large circle surrounded by 5 little circles). Instructions for connecting your devices with the Hub and Alexa can be found on our SmartThings website here -- https://support.smartthings.com/hc/en-us/articles/205275404-How-to-connect-Amazon-Alexa-with-SmartThings --
If you would like assistance or have additional questions, our team of SmartThings experts can be reached at 1-866-813-2404 or by email via [email protected]. ~Samsung Brand Ambassador
Not for 1st gen Iris
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It only works with 2 or 3rd generation Iris equipment, not first gen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review and thank you for choosing SmartThings. We know IRIS users had a choice for their Smart Home needs and we appreciate your business. While most IRIS devices are compatible, 1st gen IRIS sensors are not. There may be some other 3rd party devices that were compatible with IRIS, but not SmartThings. You can find the full list of compatible devices here -- https://www.smartthings.com/products
If you have additional questions or need support, please reach out to our team of SmartThings experts at 1-866-813-2404 or by email via [email protected]. ~Samsung Brand Ambassador
Unfortunately, I bought a no work hub.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, I bought a no work hub，but Iike Samsung design.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We apologize for the issues you have experienced with your SmartThings Hub, OcKa! Please reach out to our dedicated SmartThings team for assistance with troubleshooting. We can be reached at 1-866-813-2404 or [email protected]. Thank you! ~Samsung Brand Ambassador
Good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not compatible with my door bell Was not happy Over price
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. I am sorry to hear you were unhappy with the Hub. While the SmartThings Hub is compatible with over 300 sensors and devices, some brands, makes and models are not yet part of the "works with SmartThings" family. You can find the full list of compatible devices here -- https://www.smartthings.com/products -- If you should need assistance in the future, please don't hesitate to contact our team of SmartThings experts at 1-866-813-2404 or by email via [email protected]. We look forward to hearing from you. ~Samsung Brand Ambassador
Delivered to wrong address.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You delivered my product to the wrong address. Noe what?
No, I would not recommend this to a friendNot sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not work's with my Sony TV android limited to homes
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for the review. I am sorry the Hub is not living up to your expectations. Please contact our dedicated team of SmartThings experts at 1-866-813-2404 or by email via [email protected] and we will be happy to address any concerns you may have. Thank you for being a SmartThings customer. ~Samsung Brand Ambassador
- Pros mentioned:Compatibility, Ease of use
Excellent way to make your home smarter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SmartThings Hub works very well. The hub is reasonably priced and it works with both Zigbee and Z-Wave devices. Initial set up is easy and the hub and be connected via wifi or ethernet. I definitely recommend this product to make your home a smart home.
I would recommend this to a friend - Pros mentioned:Automation
hub
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as part of a promotion, it integrated nicely into the rest of my compatible devices
I would recommend this to a friend - Pros mentioned:Compatibility, Ease of use
Almost there
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced an IRIS by Lowes with the Smart Things Hub. Some pairing went OK and some did not. Toll free number was of some help. Doesn't seem to pair with Cree Smart Bulbs, but did with Osram and Hue by Phillips. Buttons were relatively easy. Now going to do the automation and hope it works out reasonable well.
I would recommend this to a friend - Cons mentioned:App
Price is right. Fast wifi and works with everythin
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pro: Cheaper than others, fast and good connection, strong wifi good with mesh router, you can put it any where instead of mount on the wall, long range connection Con: app doesn't find the devices while installing the app does not find the device, however we can find it manual and install it by match the serial number. Not a big problem though.
I would recommend this to a friend - Pros mentioned:Setup
Easy setup, good API
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device was very easy to setup. Plugged it in, scanned the QR, and started adding nodes within a few minutes. The Smartthings app is a little slow on my old phone, but it comes with several useful automations and the ability to quickly add 'if this then that' events. If you want to do even more, they have a pretty good API based on Groovy where you can write advanced scripts and device handlers.
I would recommend this to a friend - Pros mentioned:Compatibility
Really nice hub
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really nice hub that is compatible with a ton of different smart gadgets. I love having everything in one ecosystem. We did have a problem with set up. We tried resetting it a bunch of times before I realized we had to remove the hub from the app - this step was omitted on a lot of guides found online. After that we had no problems. Pairs nicely with z-wave switches.
I would recommend this to a friend - Pros mentioned:Ease of use
Samsung hub
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung hub works great!! Easy to setup. I decided to use smartthings hub to avoid having multiple hubs, and apps. I really like having everything in one app. Setup all scenes, and automations in one place. Works good with both Alexa, and Google assistant.
I would recommend this to a friend