Customer Ratings & Reviews
- Model:
- GP-WOU019BBAWU
- SKU:
- 6342037
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the SmartThings Wi-Fi Smart Plug's ease of use, compatibility with smart home systems like Alexa and Google, and its compact size. Many appreciate its affordability and the convenience of features like timers and voice control. However, some users experienced issues with connectivity and app compatibility, reporting difficulties with the device's online status and setup processes with certain apps. The overall experience appears to be positive for most, but potential app-related frustrations should be considered.
This summary was generated by AI based on customer reviews.
- Pros mentioned:SizeCons mentioned:Connectivity
Will not work with my LG tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this device because it was small. Device refused to connect after 20 minutes. Will be returned ASAP
No, I would not recommend this to a friendBrand response from Samsung
Posted .We apologize for the trouble you experienced while trying to connect your SmartThings Wi-Fi Smart Plug. We would love to assist you in getting your Smart Plug device working properly! Please contact our dedicated SmartThings team at [email protected] or 1-866-813-2404. Thank you! ~Samsung Brand Ambassador
- Pros mentioned:Setup
Won't stay connected
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to get set up and worked great---for a few hours. Then disconnected from the wi-fi. I reset. Just pressing and holding the reset button didn't do the trick. I unplugged everything and waited. Ended up uninstalling and re-installing on the smart things app. Worked like a charm...for a few hours. I continue to hope, and keep on trying each time it crashes. But am about to give up.....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing this with us and providing your feedback. I see where you are coming from. You can try to reach out to our Smart Things department by calling this number: (866)8132-404. ^Pat
Too bulky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brick is too bulky, i wanted to connect my bookshelf LED lights to connect with SmartThings but the bookshelf stuck out too much due to the size of the plug.
I would recommend this to a friendMeh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same as all the other plugs out there; just Samsung brand. If you already have plugs that work and are cheaper, go with those.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback on the SmartThings Smart Plug, Jpierce! If we can assist in any way, please reach out to our dedicated SmartThings team at 1-866-813-2404 or [email protected]. Thank you! ~Samsung Brand Ambassador
- Cons mentioned:Connectivity
Difficult to connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried for days to get to connect following the instructions. No such luck. Returning and going to use the cheaper WeMo or TP-Links
No, I would not recommend this to a friendBrand response from Samsung
Posted .We apologize for the issues you experienced while trying to connect your Smart Plug, Eden! The SmartThings Smart Plug does require a 2.4 GHz WiFi connection and the new SmartThings App, which has an icon of a circle surrounded by five smaller circles, for the setup process. Please note that the Smart Plug cannot be set up from the SmartThings Classic application, although the device can be used in the Classic application following successful set up. For assistance, please contact our dedicated SmartThings team directly at 1-866-813-2404 or [email protected]. We would be happy to help! ~Samsung Brand Ambassador
didnt work with smartthings classic
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this samsung smart plug only works with the new samsung app, you cant add it to your samsung hub with the samsung app classic.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Cool plug
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool controller to use with your phone but had a hard time connecting it to Siri and Alexa
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're sorry to hear that you had a difficult time connecting the SmartThings Smart Plug with Alexa, Dougie! You can find helpful information and steps for integrating SmartThings with Alexa on our Support page here -- https://support.smartthings.com/hc/en-us/articles/205275404. If you have questions, or need assistance, our dedicated SmartThings team can be reached directly at 1-866-813-2404 or [email protected]. We would be happy to help! ~Samsung Brand Ambassador
Kinda working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought thinking it would work with my Alexia,but no luck,but I will call the customer service,and see if we can figure it out.
I would recommend this to a friendBrand response from Samsung
Posted .We're sorry to hear you are having difficulties connecting SmartThings with Alexa, Tjjj! You can find helpful instructions for enabling the SmartThings Skill for Alexa on our Support page here -- https://support.smartthings.com/hc/en-us/articles/205275404. The integration is completed from the Alexa app, under the Smart Home menu. If you have additional questions, or need assistance linking SmartThings with Alexa, please contact our dedicated SmartThings team directly at 1-866-813-2404 or [email protected]. We would be happy to help! ~Samsung Brand Ambassador
- Cons mentioned:Connectivity
Worked for a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This outlet worked fine for about the first month. Then, my power went out one day for a little bit and ever since then I haven't been able to get the device reconnected. I went through all the troubleshooting advice, then I submitted a support ticket. Nothing works. Apparently I'm not the only person experiencing this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We apologize for the issues you experienced with your SmartThings Smart Plug, John! If you haven't already attempted a reset, we would recommend giving that a shot. You can find the steps to reset the Smart Plug on our Support page here -- https://support.smartthings.com/hc/en-us/articles/360029964431-Set-up-and-connect-the-SmartThings-Wifi-Smart-Plug. If a reset doesn't help, please reach out to our dedicated SmartThings team directly so we can take a closer look. We can be reached at [email protected]. Thank you! ~Samsung Brand Ambassador
Great item for connecting lights
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it connected to the wifi it's great. It looses connection frequently.
I would recommend this to a friendWorks but hard to setup
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works but the software is glitchy and tough to setup. Automations not possible with this one.
No, I would not recommend this to a friendDifficult to set up
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can be very difficult to set up. I have some zwave plugs that were much easier to get Working
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're sorry to hear that the setup process was more difficult than expected! Our team is continually working to improve the customer experience, and your feedback helps us see where we can grow. If we can assist in any way, please reach out to our dedicated SmartThings team at 1-866-813-2404 or [email protected]. We would be happy to help! ~Samsung Brand Ambassador
Returned b/c they would not connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried and followed the directions and they would not connect to Alexa which is why I purchased them. It kept requesting an addition to be added to the app or something but I couldn't find an addition to add so it wouldn't work. I returned them and got a different brand which actually does connect to Alexa.
No, I would not recommend this to a friendits just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.took longer to add to my system that any other smarthings device
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're sorry to hear that the setup process for the Smart Plug took longer than expected! If we can assist in any way, please reach out to our dedicated SmartThings team at 1-866-813-2404 or [email protected]. Thank you for being a Samsung customer! ~Samsung Brand Ambassador
- Cons mentioned:Connectivity
This didn't work for us, and we ended up returning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung SmartThings Wi-Fi Smart Plug seemed like it was going to be a perfect option for us. Unfortunately, we couldn't get it to actually work, and ended up returning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback on the SmartThings Wi-Fi Smart Plug! We apologize for the issues you experienced attempting to set up the device. While we hate to hear the product was returned, we appreciate you giving SmartThings a try! If we can assist in any way, please reach out to our dedicated SmartThings team at 1-866-813-2404 or [email protected]. ~Samsung Brand Ambassador
- Pros mentioned:Ease of use, Price
Remote control your lamp or appliance
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Review: Samsung - SmartThings Wi-Fi Smart Plug – White The Samsung - SmartThings Wi-Fi Smart Plug – White is a smart plug that you insert into your standard household power outlet, and then plug another device into it. This could be a lamp, small kitchen appliance, or other electrical device, so you can then remotely control or schedule when the device turns on. Sounds simple, right? You integrate the SmartThings Wi-Fi Smart Plug into the Samsung SmartThings hub. You would then use the SmartThings smartphone app to recognize the smart plug, and then use it for turning the appliance on and off. From the standpoint of the functionality of a smart plug, it seemed to do exactly that. Turn on appliance, turn off appliance. And you control the plug from the SmartThings app remotely. So all those things were accomplished easily and quickly, and did not take any special skills. The SmartThings app easily sets up the use of the smart plug. The smart plug integrates with the SmartThings hub, which must be installed on your Wi-Fi network and then manages all SmartThings compatible devices in the location. The potential for the SmartThings smart plug is in automation. You use automations with your SmartThings hub for timings, or events on sensors and monitors (such as cameras) to automatically turn on lights. So although the smart plug is simple and gets the job done, the plug can be integrated into a more robust setup with other products. Also, the price seems very reasonable.
I would recommend this to a friend Not good with alexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy again. It works with the smart things app but I couldn't get it to work with my alexa show. I spent over an hour on the phone with Samsung trying to get it to hook up with alexa with no luck.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're sorry to hear of the issues you experienced while attempting to integrate your SmartThings Smart Plug with Alexa, Derick! Once the Smart Plug has been set up from the SmartThings App, you can enable the SmartThings Skill for Alexa. You can find helpful instructions for connecting SmartThings with Alexa on our Support page here -- https://support.smartthings.com/hc/en-us/articles/205275404-How-to-connect-Amazon-Alexa-with-SmartThings. If you need additional assistance, please reach out to our SmartThings team using one of the "Get In Touch" options found at the bottom of the support article. We would be happy to help! ~Samsung Brand Ambassador
Not surprised a Samsung product has issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Where to begin. The instructions in the box don't match how the device works, different instructions display in the SmartThings app. I have a SmartThings hub that works fine with GE branded switches and outlets so I figured a SmartThings branded plug would go smoothly. I followed the instructions in the SmartThings app, connected to the wifi network created by the plug, then returned to the SmartThings app as instructed by the app where nothing more happens. "There was a problem connecting to the device." Tried with an iPhone and an iPad, the plug would not connect to the app with either device.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We apologize for the issues you experienced with the set-up process, crsofr! Please verify that you are using the new SmartThings App, which has an icon of a circle surrounded by five smaller circles, to set up the Smart Plug. Once the Smart Plug has been initially set up, the SmartThings Classic App can also be used to control the device. You can reference set up instructions on our Support page here -- https://support.smartthings.com/hc/en-us/articles/360029964431. If you have questions, or need additional assistance, please reach out to our dedicated SmartThings team at 1-866-813-2404 or [email protected]. Thank you! ~Samsung Brand Ambassador
Difficult pairing process
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The process to pair this device was cumbersome, and even after having it paired, there were more than enough times that my echo was unable to communicate with the device. I wish it were a more stable device.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're sorry to hear of the difficulties you are experiencing with your SmartThings Wi-Fi Smart Plug, MelB! Sometimes when a device is acting up, a reset can help resolve the issues. You can find the steps to reset the Smart Plug on our Support page here -- https://support.smartthings.com/hc/en-us/articles/360029964431. If that does not help, or if you have questions, please reach out to our dedicated SmartThings team at 1-866-813-2404 or [email protected] for further assistance. Thank you! ~Samsung Brand Ambassador
- Cons mentioned:Connectivity
Works well until it randomly falls off-line
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for over a year until one day at randomly fell off line and would not reconnect.
I would recommend this to a friend