Customer Ratings & Reviews

Ok, so this was a return because I was too stupid to read the box. I saw SmartThings and stopped there. Got home, went to pair it with my hub, and discovered it was a Wi-Fi device. So, back to the store I went. ALL of the smart plugs were Wi-Fi. Very disappointing. So, I sailed down that famous river looking for Zigbee/Zwave plugs, and found one that fit the bill. Hopefully one day BB will carry such a product. For large home automation, hubs are the way.

I prefer zwave to repeat the signal, so I'm not sure about this wifi setup. It has also gone offline a few times already for no apparent reason. The form factor is better than the originals though.

I bought and returned 2 plugs because they would not pair with the Samsung SmartThings Hub. Spent an hour on the phone with a Samsung rep who was very nice. However, my problem went unresolved. Best explanation I received was that my internet was operating on both 2.4 and 5.0 Ghz and that it needed to operate on 2.4 Ghz only. I was not going to take my entire wifi system backwards so I returned the plug. I am disappointed and had high hopes for it but it just didn't work out.

Bought this in Jan. Wouldn’t sync with app. On hub.Samsung said eventually new app. Would migrate it. After 5 months, Tired of waiting. Downloaded new app. Had to re-add all devices & reset the hub. Set it up on 5.0 MHz. Find out that this outlet doesn’t work on 5 MHz like the old ones. No where on the box does it say this. Why would you have a new product that isn’t compatible when previous model was? Samsung said have a nice day.

We needed these to turn on lights and turn air conditioning on/off for pets while we were out of town. Within 2 days, this device had crashed, was looking for an update that never loaded, and may or may not have worked while we were gone. There was a good chance we were coming home to dead pets. I want to take these back.

Oh I how I hoped this would be a good option for smart plugs. Especially since I had an existing smart things hub. The set up process does not work. I attempted it a dozen times, was able to connect to the temp wifi for the plug but the app never could connect. I never had an issue with my current plug but the new design is hot garbage. Save yourself some time and either buy the older model or another brand.

Spent hours with Amazon tech support since samsung smart thing did not have any to give. Even though its supposed to work with Alexa it never did. 2 different tech support people in the end just said we have to escalate this. In the end I was told to return as they had issues with compatability with Smart things. Went with kazaa tplink and worked immediately.

I could not get this to work with my router and smart phone even on 2.4ghz. The unit never blinked red and green as indicated in written instructions. The written instructions that come with the plug are different than those on the SmartThings app. I unplugged and reset several times all with the same result.

Tried two of these, could not get the app to go past the connect plug screen. My phone would connect wifi to the plug, but when I returned to the app it would not move forward. Not going to spend time with their support to get something easy like this to work. Returned and picked up 2 TP-Link plugs, which worked flawlessly.

can only set one time of day///insignia was able to do a morning and evening set

Disconnects from WiFi. Should not be selling these.

Impossible to get the SmartThings App running. Says Unable to find country - retry. No matter how many times we click retry, get the same message. I think the only solution to using Smart Plugs is to by the ones that AZ sells that work directly with Echo at $25 a whack. Frustrating

not sure which, but either samsung app is glitchy or this is

I have wifi through Xfinity and the smart plug wouldn't connect even when i hooked up my own router, the plug still wouldn't work. I will be returning this item soon. I was contacted by Samsung and I appreciate them responding to me. No solutions were found. I love Samsung products.

I installed the plug into the wall outlet, and followed the instructions to connect it to my wifi, and within minutes I was able to turn my end table lamp on and off with my phone which is real convenient because now I don't have to lean behind the couch and click the switch on the power cord. I can also turn it on and off when I'm away from home. I turned the lamp on the other day when I was not home, and got a text from my room mate asking if I was messing with the lights somehow, or if we had a ghost... I thought that was kinda funny. Over all I really like the Smart Things wifi plug, and I highly recommend it.

I bought 4 of these smartthings wifi and they kept disconnecting and would need to be reset I have mostly zwave and zigbee of their older models and have never had any issues with them. Would not recommend to someone who has a full smart home setup.

I am a beginner at these smart devices and my take away hub is Apple HomeKit. However this device is not compatible with my Apple HomeKit although it is with my Samsung smart things TV but I do not want to buy a smart things hub

I have a Samsung cell phone and a Samsung wireless fast charger for my cell which work great so I assumed this be a great product to however had to reset the smart plug every time it was on or off. returned for a refund.

The SmartThings WiFi plug is easy to set up with the SmartThings app. I tapped to add a new device, scanned the QR code on the side of the device, and plugged it into an outlet. Five minutes after opening the box, I was turning the plug on and off from my phone. Integration between SmartThings and Google Assistant is straightforward, and allowed me to control the plug using my voice (a Google Assistant capable device is required). I've tried several other smart plugs, and really like the fact that the SmartThings model has a built in power meter. So right there in the SmartThings app, I can see how much electricity whatever I have plugged in is using. Maybe not an essential feature, but could be very informative in some situations. Overall, this is an easy to use product that does what it's supposed to. I'd recommend it confidently.

Kept disconnecting from my wifi and Samsung was no help. Piece of crap. Ended up buying an Amazon smart plug and no issues.