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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 157 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the Advanced Full-Motion TV Wall Mount's robust build quality and smooth movement. Users appreciate its adjustability and compatibility with various TV models. The cable management system is also well-received. However, some customers have noted the mount's significant weight as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-5 of 5 reviews
  • Rated 2 out of 5 stars

    Save $420 and buy a $30 slim profile tv mount

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don’t like to give bad reviews however this one is a have too because the price and how wonky my tv felt hung. Paid my contractor to installed- not cheap- afterwards we were both like huh? The 82 inch LG is avery expensive tv was only hung by one screw with this mount- the strong metal is deceiving. The mount itself is incredible strength- but the fastening part where the mount connects to tv is not great- Don’t get me wrong- the weight of this mount is incredible- but the wonkyness of the tv was just not acceptable- that and how unattractive the side view is- Because it extends out so far it causes the tv to stick out further from the wall. Not pretty, seeing all those wires on the side view. I purchased a large tv so after installing it, we realized we did not have to spend almost 500 on this mount- we don’t need to adjust it left or right because you can the tv from any angle- it’s so big- My contractor felt it wasn’t safe to move it too much either because of how the mount attaches to tv. We ended up uninstalling and purchasing a $30 slim profile tv mount for large TVs- It looks way better- And attaches to the tv with over 8 screws. For real folks, save your money- If you got this mount for 80 inch or larger tv- trust me- you want that tv secured better and hung as close to the wall as possible.- save your money and time and don’t be like me having to pay your contractor to hang it- take down and then hanging it again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not so full motion bracket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a full motion bracket it is very difficult to move around. Very frustrating for a Best Buy recommended product to got with the TV I purchased.

    No, I would not recommend this to a friend
    • Brand response from SanusStaff
      Posted .

      Hello,
      Thanks for your feedback. We’re sorry to hear that the mount isn’t meeting your expectations. While the SANUS Elite Full-Motion Mount is designed to support large TVs and provide smooth movement, some stiffness is normal at first to keep your TV securely positioned. If it continues to be difficult to move, feel free to reach out — we’re happy to help troubleshoot or offer guidance. You can reach SANUS support at info@sanus.com or 1-800-359-5520.

      Thanks,
      SANUS Support Sanus

  • Cons mentioned:
    Weight

    Rated 2 out of 5 stars

    Decent quality, poor design. TV killer. Avoid.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return it, it was so freaking heavy you could barely use it. Plus the 4 connection points to the tv nearly made the tv fall off the wall. Want to avoid this one. It's decent quality but poorly designed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Received used product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received a used product when i ordered it new online. I had to take the product back to best buy to return it.

    No, I would not recommend this to a friend
    • Brand response from SanusStaff
      Posted .

      Hello Nick,
      We're really sorry to hear you received a used product—definitely not the experience we aim for. We’re glad you were able to return it, but if there’s anything else we can do to help, feel free to reach out to us at info@sanus.com or 1-800-359-5520.

      Thanks,
      SANUS Support Sanus

  • Cons mentioned:
    Weight

    Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never would recommend to other customers it’s really to heavy for nyc walls

    No, I would not recommend this to a friend