Customer Ratings & Reviews
- Model:
- SR1AI0BL
- SKU:
- 6347820
Rating by feature
- Value
Rating 3.3 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.3 out of 5 stars
Customers are saying
Customers have good things to say about the Smart Remote U's ease of use, compatibility with various devices, and straightforward setup process. Many appreciate its customizable interface and touchscreen functionality. However, some users find the remote's size too small and express concerns about its battery life and occasional software glitches. A few also mention the price point as a potential drawback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Great Remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controls almost everything. Super simple to setup. Software updates keep making it better.
I would recommend this to a friendBrand response from Sevenhugs
Posted .Thank you for the feedback, we are happy to provide a product that our customers can enjoy !
Overpriced Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst thing ever designed. Too small, Inaccurate and thoroughly infuriating to use. Overpriced paperweight equivalent to JUNK in ever aspect. I ended crushing this remote in my hand. That was the only positive experience I had with this remote 1. Controlling a Roku - forget it. Rather than using IR it wants to connect via some other method and basically disconnects. Rebooting, shutting down, plugging in, nothing corrects it. It connects when it wants. 2. Battery meter completely inaccurate 3. Scrolling arrows in the middle are far to small so you always hit the center select button instead of an arrow to scroll. 4. Using the fast swipe scrolling to flip between screens. Might sometimes work to move quickly. Most of the time you end up selecting in a menu you didn't want and then having to exit and try it again.
No, I would not recommend this to a friendWaste of time and money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't work properly with my Samsung Smart TV or Xfinity Xfi. After a couple hours of trying, sent an email to "support", (no phone support). 12 hours later I got an email asking me to do the same thing their website says to do. If you have a lot of time, (hours), and a few hundred dollars, give it a try. I don't, returned it this afternoon.
No, I would not recommend this to a friendBrand response from Sevenhugs
Posted .Hi mack,
Thanks for sharing your honest feedback here. We are sorry that Smart Remote did not work as expected with your setup. We usually do our best to answer our customers in the fastest and most efficient way. We also offer scheduled phone calls when needed and would have loved to help you further with this issue.
Cracks Easily
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In their kickstarter campaign they said that they will offer a case, but then later said that they have a better design to protect the unit from cracking when it's dropped. Ours lasted for a month and a simple 3ft drop to the hardwood floor was all that was enough to crack the screen. And then it stopped working. Emails and messages on Facebook to the company did no good.
No, I would not recommend this to a friendBrand response from Sevenhugs
Posted .Hi, can you email directly at support? I can't seem to find your email and thank you for your email.