Customer Ratings & Reviews

I love the idea of this remote and quality. But felt my phone still did a good enough to avoid the price tag on this item.

This is a great upgrade to control all of your media beyond just your entertainment system.

The concept is great, but due to it’s horrible connectivity issues and low battery life, I had to return this. I’ll give it another try on the next generation of this smart remote or if a competitor delivers a more reliable product than this. The concept is brilliant, it’s only the execution that is utterly horrendous.

I've used many universal remotes over the years.  Some manufacturers work well and are easy to program and others just don't get it.  I was pleasantly surprised when setting up and using the Sevenhugs smart remote.  It's easy to set up, easy to modify what you've already set up and quite intuitive as well.  But while it does the basics very well, it could be even better.  This is not to say that it won't get there, they continue to update and support the firmware and seem very adamant about doing so. Initial setup was a breeze.  Using the remote itself and the free downloaded Android (or Apple) app was very easy.  Between the two devices (the remote and your phone), you are walked through every step in the process.  I was able to add each of my A/V components very quickly.  You're given a choice of entering the model number for your devices or letting the remote try different code sets until it finds the correct one for your device.  I found the first method worked the fastest and most reliably.  After adding all my components, I was able to create different A/V scenes with the app.  It asks you only a few simple questions about your system, and then verifies that all the correct components turn on for a given scene, and that the inputs are correct.  If the inputs are not quite right, it's easy to cycle through all the inputs on a component until you find the correct one. Where I became a bit disappointed, was in attempting to add control for my current lighting.  I knew my WiFi bulbs were not yet supported, and support for my WiFi wall switch is in the works, but I was at least hoping to control the IR LED background lighting I currently have. There is currently no easy way to do this, but after searching for a way to program the lights manually, I ran across a thread in their forum that would allow a way to do this. It's currently tedious to manually duplicate a remote control that's not listed, but it can be done and it works well. That being said, I was able to duplicate my LED remote without too much trouble. The company told me they are definitely working on this type of issue and should have things squared away very soon. I found using the remote control very easy and straight forward. The touch screen is very sensitive and responds very quickly. It was a little strange getting used to not pressing an actual button, and you will have to look at the remote to make sure you're on the correct spot. But button presses each cause a small vibration to let you know the button press was taken. The IR transmitter is quite strong and I didn't have to hunt around for a sweet spot to point at when I wanted to send commands. It's a beautiful hi-res screen but I found it was in desperate need of more color. It would help to be able to color code buttons to make navigating the remote easier. The size is small and unobtrusive and it doesn't take up hardly any space on a coffee table. While I consider that a good thing, some might tend to loose it easily in couch cushions. There is a button on the charging base that is supposed to “find” the remote, but like several other things, it hasn't been implemented yet. But regardless, it's a beautiful remote control. I do hope that at some point they change to a wireless charger. The remote stands vertically on the base with only a USB-C connector to support it. While it has no problem doing it's job, I found it a bit difficult to set it on the stand unless I was looking right at it. The remote boasts a new innovative feature that allows the remote to switch to the correct set of buttons when you point it to each component or light. The problem for me with this new technology is that virtually all of my components are in one cabinet, right under my monitor. It works by triangulating where the remote is in relation to the components you're pointing it at. To do this you need to hang three hockey puck sized discs on three different walls in the room. Unfortunately for me, this setup just isn't possible, and even if it was, I didn't want to have to look at these things on my walls. They are round and white, so if you have any other color room than white, they're going to stand out. The good thing is, you really don't even need this feature. This remote works great just the way it is. You can set up “scenes” for “AV” and “home” and this allows you to set one button to turn on all the components you need, to do things like Watch a Movie, or listen to CD's, etc. The one touch scene isn't new on universal remotes, but this one really works great. It's very easy to set up with the app on you phone. Likewise setting up all of you individual components. If any buttons are missing after the automated set up process, you can add them manually with no trouble. I loved using this remote. It takes a bit of getting used to because it has no physical buttons, but it is a well thought out device. The company has big plans to keep updating the functionality and some of the bells and whistles just aren't in there yet, but they're coming. I found it to be a very fresh take on the standard large, clunky, universal remotes with tiny little buttons that you can never see clearly. My house is full of them. If you go to their web site they have a whole list of things that are currently supported, in the process of being supported and also a method of voting for what needs to be developed next. It's small size and light weight are welcome changes. I'm tired of waving around my big remotes like light sabers, trying to get it pointed just right. I like the remote and I like the company. They seem very driven to make us the best remote with the most functionality on the market. Keep up the good work Sevenhugs!

Works but has bugs that need ironed out. Needs to be more user friendly

The touch screen is too sensitive and it’s very difficult to maneuver. I’m not sure about the point feature it didn’t pick the right source. Maybe my components are too close together. Features such as webhooks are neat but couldn't find any good uses for them. The scenes are cool but other home theater remotes do that as well. I want a remote with real buttons now.

It’s great for the TV and when the TVs loud and you don’t want to get up to turn on/off the lights and the tv is too loud for your Google homes to hear you.. this is a dream for someone who is sunken into their favorite couch! Haha

This remote has it all and works great. Only problem, battery life sucks.

10/10 Would buy again - IGN But in all seriousness this product worked when I received it plus had no problem getting it set up

love the product very limited but worth the wait if you can find them

Manufacturer stopped providing support for this product. Bugs are numerous and remote could be very finicky. I’d recommend you go with a longer standing brand that is more reliable.

This looked like it had all the promise in the world and something that was what I needed to combine smart home technology and get rid of remotes. Well, my hopes were dashed when they didn't connect with several manufacturers and/or products. When I tried to find support, you can only email them and they will get back to you through email. They say they can then set up an appointment call but didn't see that request from anyone. I was extremely disappointed in this product and took it back. I would not recommend this product. It was not easy to set up the small number of products that will be compatible. They recently lost the option to connect with Nest so that was another issue. Oh well, I am now trying Harmony. Let's see how that goes.

I really don’t think this is a good product. It is constantly missing commands so you inevitably need to get the other remote to change the input it missed etc. very disappointing

Most features do not work with Apple TV apps like Netflix and YouTube TV. Very glitchy and cumbersome. Battery only lasts a Coyote day then need to be charged. Not the best.

I tried to give this product the benefit of doubt in spite of the reviews I read however I couldn't justify the price tag for the lack of dependability and horrible user interface. The motion sensor is not accurate and having multiple sources to control near each other did not fare well. The quality of the product from durability and appearance was nice however.

It’s a great remote though it is not perfect. It’s got great potential

This remote had loads of potential but currently doesnt live up to the hype. Needs complete overhaul of the setup, button configuration, and programming. It has serious potential but needs some serious work.

Without question, this is a great remote. But there are a few areas that could be potential deal breakers. As I review this remote, I did so comparing it with my Harmony hub and elite remote control which I used as a direct reference. Setting up devices and scenes is where this remote really excels. Very straightforward, very intuitive, and minimal steps needed. The one issue I always have with Harmony is that you have to go through so many different steps to change minor things or the app that you use would slow down and sometimes have lag. With the Sevenhugs remote I was all set up with my devices literally within five to seven minutes. There were some devices that weren't directly in the database, but even so, the remote walk me through to find the best possible replacement set of codes. my wife is not the most technical person, with the harmony remote, I feel she would have a lot of issues setting up, but with the sevenhugs remote, I feel she could easily setup and use this remote in no time. An immediate downside is the lack of options for using the remote through cabinet doors. I'm sure this will be addressed at some point, if it hasn't already been touched on, but as of right now it's a bit of a letdown. the screen itself is very responsive, easy to read, and a lot faster than I thought it would be. Everytime you touch it easily snaps directly to the next device with no delay. Very impressive. In relation to other remote controls, the battery is life is fairly dismal. There was a point where I left the remote off the base, didn't use it, and within 12 to 15 hours, it was almost dead. it appears to have some sort of supercapacitor where if you place the remote on the base for 30 seconds, it will buy you another 15 to 30 minutes. If your base is not within reach, this can be very irritating if you are in the middle of programming and need to make a change. Off the base with no use, you don't even get 24 hours. That's a huge thing to consider when buying this remote. As for automation, this was another upswing. I connected it to my Christmas lights and to my living room lamp. Once elected it instantly worked, and I have not had a hiccup in that service sense. This is great for setting up my scenes for movie watching where I can turn on the TV turn on my amplifier and dim the lights with one button press. And now, the bread and butter... the smart remote feature. First it needs to be noted, that the sensors need to be placed strategically and very specifically.any issues with in the line of sight and the feature becomes null. Although the sensors are not very abusive, my wife found them to be a bit of an eyesore in the room. I'm sure over time you will forget they are there. But it does need to be visible in order for this to take full advantage of this feature. I had some issues setting it up, but once I understood how it worked, I was pointing and changing in no time. When I first read about this remote the one question I had is how does it worked with stacked components. After experimenting, I realize that you have to be extremely specific with the location in which you point your remote. General vicinity does not do well. In my bedroom I have my bluray player stacked on top of my cable receiver. There were many times, where within a quarter of an inch the screen would switch. the problem is regardless of the scene, I was still get a device that I was not using in the point and display. the only fix that I could find for this is to truly make the locations in the extreme corners of each device. For example, my Blu-ray player is set 6 in from the left for this corner, and the Samsung cable box location is set 6 in from the right corner.this helps alleviate some of the problem but you have to memorize exactly where you set the location. obviously, if you're watching a DVD you probably don't need your cable box but if they're in the same vicinity the remote will steal occasionally show the cable box, this can be a bit irritating when you just want to pick up and quickly skip a scene. If your devices are spaced out with a good distance away from each other, this shouldn't pose an issue. Before the mini like me, this feature is just fun in concept, but not quite as useful in implementation. All and all, this is a great remote. For me, being that many of my devices are behind cabinets, stack devices, and the shorter than normal battery life this remote would not be a good choice for my primary. As of right now, it lives in the bedroom and it does extremely well there.I still would recommend it, as I know people who definitely have a different setup than I have and this does not pose an issue. The functionality I have not had an issue it's just he's minor gripes that are in the way of giving me it a full 5-star rating.

I really wanted the remote to work. However I am now almost at a good 24 hrs of setup time. Software is glitchy. Remote doesn’t stay connected. Have had to reset 4 times already. Got a tv scene created. It didn’t work. Deleted but keeps coming back. Would recommend avoiding until they can work out the bugs. Although at this point you think that would have already happened.

I was so excited when the Sevenhugs Smart Remote came out as I had been following them on Kickstarter for a while. Setup of the remote was very easy. Download the app on your phone, program, and the remote downloads everything from the cloud. No need to plug the remote into your computer. This makes it extremely easy to setup, change, and add new devices. I was successfully able to setup my TV, receiver, Hue lights, DVD player, and Apple TV within 15 minutes. Within another 30 minutes, I had configured the remote to my personal liking (customized buttons, etc). A week after I received and setup my remote, Sevenhugs released an update that allows the remote to have a trackpad for use with later generation Apple TVs. This tells me that the team is actively engaged in improving the remote and will continually add new devices and features. This is important to keep the remote "smart". I am engaged with the Sevenhugs support team to try and fix an issue where the iPhone app crashes when I try to access the setup of one of my devices. The response rate from support has been slower than I would like, but I expect they are busy with the release of the Smart remote. Hopefully we can resolve my issue soon. Pros: * Easy setup - no need to plug remote into a computer * Works with many devices with more being added * Feature coming soon (in beta now) that allows you to customize the buttons on the remote * Active development on features and device support Cons: * Battery life is dismal - lasts just a day before needing to be recharged * To get the point and control to work, you have to stick 3 "hockey puck" style sensors on your wall. These look tacky as they are in plain view. * App crashes when accessing a device settings (hopefully not a widespread issue). Overall, the Sevenhugs smart remote is truly the first "smart" remote I've seen. Works well and should just continue to improve over time with (hopefully) frequent updates.