Customer Ratings & Reviews
- Model:
- RV2001WD
- |
- SKU:
- 6421826
Customer reviews
Rating 3.6 out of 5 stars with 417 reviews
(417 customer reviews)Rating by feature
- Value3.5
Rating 3.5 out of 5 stars
- Quality3.7
Rating 3.7 out of 5 stars
- Ease of Use3.7
Rating 3.7 out of 5 stars
Customers are saying
Customers find value in the AI Robot Vacuum & Mop's cleaning ability and ease of use, with many praising its simple setup. However, some users experienced issues with the robot's mapping accuracy, battery life, and noise level, while others reported navigation problems and occasional malfunctions. The vacuum's performance was also a point of contention for some customers. Improvements in mapping, battery life, and noise reduction would enhance the overall user experience.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Works amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works amazing, the only problem I have I can’t make it detect rugs.
I would recommend this to a friend- Cons mentioned:Noise level
Rated 5 out of 5 stars
Vacmop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that it saves me so much time. Hate that it’s too loud.
I would recommend this to a friend Rated 2 out of 5 stars
Ehhh - received defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got one that was defective. It worked kinda good, but there is a 4 stage process on the app and it kept restarting the process so I couldn't even use the mop feature because it never finished the process. Everytime it vacuumed it was say error and it was just really annoying. I returned it and bought a roomba i3 and a braava jet and it was way better sooo much easier and it does the job.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for providing your review on the Shark AI Robot VACMOP. We are sorry to learn of the issues with the app and robot you experienced, and that we were not able to assist you in resolving the issue before returning the Robot. We would like to hear more of your experience to be able to assist you with the issues you have encountered. We would like to invite you to send us your contact information and a brief description of the issue via email at [email protected] so we can reach out to you directly, or if you prefer you can reach out to our AI Robot Specialists at 1-855-460-5425 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sister loved her gift and said it was really easy to use
I would recommend this to a friend - Pros mentioned:Cleaning
Rated 5 out of 5 stars
Vacuum magic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, never have to worry about a messy floor again!
I would recommend this to a friend Rated 4 out of 5 stars
Good price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price is good but I prefer the irobot, some times it get messed.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
A.K.A.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and easy to operate! Highly recommended!
I would recommend this to a friend Rated 4 out of 5 stars
Not bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good product overall. Only issue I have is that the vacuum gets filled easily.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome cleans wonderful easy to use and to setup!
I would recommend this to a friend Rated 3 out of 5 stars
Does a good job just won’t connect to the App
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works when you do a manual run but we can’t get it to connect to the app to work.
I would recommend this to a friendRated 4 out of 5 stars
Robot vac
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that this auto vacuum does not get hair trapped in it. Set it and forget it.
I would recommend this to a friend- Cons mentioned:Battery life
Rated 1 out of 5 stars
The words
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely the worst purchase I've ever made, it just start turning around and around wasting too much tine until gets to the place you want it to be sweet, and the mop does not work properly, it just uses a lit of battery and does nothing at all.
No, I would not recommend this to a friend Rated 3 out of 5 stars
No working good with the application
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Apps is no working good In Iphone and Android I tried many times to fix the problem and no working.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .We would like to thank you for providing your review on the Shark AI Robot VACMOP. We are sorry to hear you are experiencing an issue with the SharkClean app, please ensure you are using the latest version available through your devices app store. Our AI Robot Specialists would be happy to assist you with this. We are available at 1-855-460-5425 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
Rated 3 out of 5 stars
Shark review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life and suction aren’t the best. I like the convenience of the mop for easy, daily wipe ups.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .We would like to thank you for providing your review on the Shark AI Robot VACMOP. We are sorry to hear that your Robot performance is not as expected. We would suggest using the features offered within the app to ensure the robot is working best in your home, you may wish to utilize Recharge and Resume allowing the robot to charge when required and continue cleaning. We also would recommend using the Mode option to adjust the suction power to Max. Our AI Robot Specialists would be happy to assist you with this. They are available at 1-855-460-5425 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
Rated 5 out of 5 stars
"Chomp" is settling in.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our Shark which we named "Chomp" is settling in well. He had to spend a few times mapping the house. After that, he spent another run looking for carpet. By hat time he had to be emptied because he had found a lot that we have missed. Bottom line, I'm glad he's here. Well worth the money. My wife thinks so too.
I would recommend this to a friendRated 4 out of 5 stars
VACCUM+MOPPING
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, the product is good and useful but cannot store Different Floor Maps.
I would recommend this to a friendRated 4 out of 5 stars
bot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.keep filling up with water .................................
I would recommend this to a friendRated 1 out of 5 stars
Shark pro junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. Doesn’t work well. When the bin gets full it keeps going and doesn’t pick anything up. Doesn’t have a height adjustment when on carpets versus tile floors. Kind of grinds away at the carpet. App is very poor. All in all a 600.00 dollar piece of junk.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .We appreciate the time you have taken to provide us with your review on the Shark AI Robot VACMOP. We are sorry to hear that you have had a less than exceptional experience with the Robot as you did not get the results you hoped for. We would like to learn more about these issues you have described. We would like to invite you to reach out to our AI Robot Specialists at 1-855-460-5425 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
- Cons mentioned:Mapping
Rated 2 out of 5 stars
Shark rob vacmop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mop and vacuum is okay. But it doesn’t know the map.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .We would like to thank you for providing your review on the Shark AI Robot VACMOP. We are sorry to hear of the issues you have experienced with mapping and navigation. We suggest ensuring you are using the latest version of the app available through your device the robot is connected to. If you have continued to experience the issue please reach out to our AI Robot Specialists at 1-855-460-5425 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
Rated 3 out of 5 stars
Setup Issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wi-fi setup portion is difficult. It also had trouble finding the docking station.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .We would like to thank you for providing your review on the Shark AI Robot VACMOP. We are sorry to hear of the issues you have experienced during the connection process and docking. Ensure your dock is located in an area with a strong WiFi signal and there is the required clearance of 3ft. on each side and 5 ft. in front of the dock. If you continue to experience the issue please reach out to our AI Robot Specialists at 1-855-460-5425 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.