Customer Ratings & Reviews
- Model:
- RV2502AE
- |
- SKU:
- 6471082
Customer reviews
Rating 4.4 out of 5 stars with 1104 reviews
(1,104 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the AI Ultra Robot Vacuum's excellent cleaning performance, precise mapping capabilities, and convenient self-emptying base. The ease of use and relatively quiet operation are also frequently praised. However, some users mention challenges with battery life and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Just buy a Roomba
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love Shark products, but this vacuum was a giant disappointment. It is not good for anyone with pets or pet hair. The vacuum gets clogged easily and will continue to roll around picking up zero dirt. Additionally, Shark’s product design team didn’t bother to think that corners and edges might also need to be vacuumed. It will leave a 2-4 inch swath of crumbs kicked off to the side that is not cleaned at all because they didn’t bother to include anything in the design to care for edges. Only dirt caught in the roller between the wheels gets picked up, maybe…. If it’s not clogged or malfunctioning. Save yourself the irritation of having to go behind it sweeping and vacuuming and just buy a Roomba at least Roomba has the edge sweeper to move dirt from the edges to the roller bar between the wheels. Poor design Shark. Very sad to see such low quality work from your engineers.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark - AI Ultra Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Vaccum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum works great and does an excellent job!!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Shark review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vacuum it remembers rooms and you can clean one room two rooms or whole house great vacuum
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Best purchase I have done
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best robot for carpet cleaning, It done great job overall as well
I would recommend this to a friend Rated 5 out of 5 stars
Great vacuum
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our robot vacuum. It's always amazing to us to find so much dust/hair/etc. in our holding bin when it's time to empty it. At first, we emptied it every day just to see the amount this vacuum was collecting every day in our "clean" house (no pets or kids). This Shark does a great job of vacuuming our floor on a daily basis. I'm considering purchasing another unit for another residence we own, and also one for my son and his apartment.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 3 out of 5 stars
Shark AI Ultra Robot Vaccum
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Shark AI Ultra Robot Vacuum does a good job of cleaning wood and carpet. When the robot empties the contents of its storage, it smells very dusty.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that the RV2502AE robot smells dusty. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
I call him shaky
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better and cheaper than Roomba. The suction power is unmatched and noticeable difference after one use.
I would recommend this to a friend- Cons mentioned:Brush
Rated 2 out of 5 stars
Not impressed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this vacuum. However after comparing to a Lafont less than half the price I think I’ll go with theirs. This vacuum is way too high maintenance and I’m sorry I wasted my money. I have to vacuum the vacuum with another vacuum to get all the dirt out when changing the filter and it is not pet hair approved. The front brush falls off constantly and she’s always stuck.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to share your feedback with us! From what you've described about the performance of your Shark Robot vacuum, it seems it might not be operating at its best. Please reach out to our team at 1-888-228-5531. We're here to support you in getting the most out of your product! We will certainly forward your feedback to the right teams for future product enhancements.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Needs brush roll improvements
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially, I really loved this however, it kept getting stuck on my air vents throughout the house which was problematic and hair wrapping around the brush roll seems to become a major issue, and despite constantly cleaning off the brush roll, the brush roll eventually ended up breaking and hair had actually gotten into The metal side where the brush roll clips into the robot and it actually burned into the metal which could have been a fire hazard. I ended up returning this and using my warranty to get the newer model. I am hoping that it will work better when it comes to hair.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Shark - AI Ultra Robot Vacuum with Matrix Clean failed and caused damage. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really works great! Love coming home to a clean vacuumed house and me not doing it.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best value for money. App easy. Extra large dispenser
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Shark Pet Vacume
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this vacuum! I run it daily and it’s awesome!
I would recommend this to a friend Rated 5 out of 5 stars
Beats Roomba!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched from Roomba. We have 4 kids and 3 large dogs. Our German shepherd/lab mix's hair would clog the Roomba. The shark is a beast and cleans everything PLUS there's no bag which means no extra cost! Love love love it.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Robotina
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very convenience, the use is easy and practice. Thanks you
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Wife loves the shark vac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Goes from wood floors to carpet with ease. Must have for hard wood floors. The dump trash bin equals set up an gorget about it for weeks..
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
10/10 would recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very cool robot! It makes a lot of noises but they all signal something important so once you stop caring about that it's a necessity. Cleans well.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Shark vacum 2 in 1
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this is really good i really recommend getting this
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Good vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how good it keeps the carpet looking. It also picks up better than i thought it would. I have dog's and kids. This thing did not miss much dirt.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Robot
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this robot gave this to my mother for a present. She loves it so much
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived quickly, cleans well, a bit noisy, works well through phone
I would recommend this to a friend














