Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

No content
  • Front. Shark - AI Ultra Robot Vacuum with Matrix Clean, Home Mapping, HEPA Bagless Self Empty Base, WiFI Connected - Black.
  • The image showcases a Shark vacuum cleaner in a room with a rug on the floor. The vacuum is placed on the rug, and the room appears to be messy with scattered toys and a dining table nearby. The advertisement claims that the vacuum has incredible suction, which allows it to pick up debris on hard floors and carpets effectively.
  • The image features a woman sitting on a couch with a book in her hand. In front of her, there is a Matrix Clean Navigation robot vacuum cleaner, which is designed to clean with multiple passes, ensuring that no spots are missed. The woman appears to be enjoying her time on the couch while the robot takes care of the cleaning task.
  • Alt View 1. Shark - AI Ultra Robot Vacuum with Matrix Clean, Home Mapping, HEPA Bagless Self Empty Base, WiFI Connected - Black.
  • CleanEdge Technology uses blasts of air and corner recognition for 50% better edge cleaning.
  • The image features a woman sitting on a couch in a living room, holding a cell phone. In front of her, there is a robotic vacuum cleaner, which is an example of a bagless self-empty base. This type of vacuum cleaner is unique because it empties itself into a base that holds up to 60 days of debris, eliminating the need for frequent bag replacement or manual emptying. The woman appears to be using the cell phone, possibly controlling the robotic vacuum cleaner or browsing the internet.
  • The image features a small dog sitting in a white dog bed, surrounded by a few bags and a vase. The main focus of the image is a Shark vacuum cleaner, which is designed to be perfect for homes with pets. The vacuum cleaner has powerful suction and a self-cleaning brushroll, making it effective in picking up pet hair with an anti-hair wrap. The presence of the dog and the dog bed in the image emphasizes the pet-friendly aspect of the Shark vacuum cleaner.
  • Shark Precision Home Mapping: Automatically maps your floors for whole-home coverage.
  • The image features a robot vacuum cleaner that is designed to detect and avoid objects. It is placed on a carpeted floor with a chair nearby. The robot vacuum cleaner is equipped with a sensor that helps it navigate around objects, making it a convenient and efficient cleaning tool. The advertisement emphasizes that there is no need to pick up objects before the robot cleans, as it can detect and avoid objects that are 4.5 inches or greater in its path. This feature allows for a more hassle-free cleaning experience.
  • Shark Recharge & Resume: 120-minute runtime and the robot returns to its base, recharges, and can pick up where it left off.
  • The image features a person holding a smartphone with a SharkClean app displayed on the screen. The app is designed to help users schedule whole-home cleanings or target specific rooms and spots to clean. The app is easy to use and can be accessed through the convenient app on the smartphone. The person is likely using the app to manage their cleaning schedule and ensure their home remains clean and well-maintained.
  • Alt View 18. Shark - AI Ultra Robot Vacuum with Matrix Clean, Home Mapping, HEPA Bagless Self Empty Base, WiFI Connected - Black.
  • The image showcases a True HEPA self-empty base, which is designed to capture 99.97% of dust and allergens. The device is placed on a wooden floor, and it is surrounded by a few other objects. The main focus of the image is the True HEPA self-empty base, which is a vacuum cleaner that helps maintain a clean and allergen-free environment.
  • Shark AI Ultra Robot Vacuum RV2502AE Trailer Video video 1 minutes 15 seconds
  • Shark - AI Ultra Robot Vacuum With Matrix Clean Features video 1 minutes 20 seconds

Shark - AI Ultra Robot Vacuum with Matrix Clean, Home Mapping, HEPA Bagless Self Empty Base, WiFI Connected - Black

Model:
RV2502AE
SKU:
6471082
Highly rated by customers for:
Your price for this item is $240.99
Clearance
The comparable value price is $599.99

Customer reviews

Rating 4.4 out of 5 stars with 1100 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers often highlight the AI Ultra Robot Vacuum's excellent cleaning performance, precise mapping capabilities, and convenient self-emptying base. The ease of use and relatively quiet operation are also frequently praised. However, some users mention challenges with battery life and occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,100 reviews

  • Not up to par

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I briefly tried this vacuum to replace my ECOVAC and found it wasn’t up to par with quietness, maneuverability, or quality of cleaning. I suppose if I didn’t have anything to compare it to it would be ok, but even though I really wanted to like this one I had to return it.

    No, I would not recommend this to a friend

  • My Gift

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this gift for myself at the same time as I got one for my daughter

    I would recommend this to a friend

  • Its ok at best.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cleans ok. Gets stuck a lot. The scheduling feature only allows once a day. The spinning brushes got bent the first time it got caught on a doggie toy. Not Golden retriever tuff.

    No, I would not recommend this to a friend

  • Shark Robit Vacuum

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m love shark products but this specific model is a piece of, well you know. Tried calling shark, they wouldn’t help at all. They ran a diagnostic test, said nothing was wrong. Clearly something was wrong, doesn’t return to charge, ever!! Has problems returning to the dock when told too. And no one at Shark speaks English. I’ll still buy shark again but gees!

    No, I would not recommend this to a friend

  • SHARK

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love this thing. it really helps with all of the dog hairs and dirt.

    I would recommend this to a friend

  • GAME CHANGER

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this shark. It works better than I could ever hope

    I would recommend this to a friend

  • Shark

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well . I like the ability to spot clean and clean certain rooms

    I would recommend this to a friend

  • This actually works ha!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has definitely helped reduce a daily annoying workload.

    I would recommend this to a friend

  • Best

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing vacuum - such a life saver. Bought 2. Laser navigation is amazing

    I would recommend this to a friend

  • Vacuum shark

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is A very good product I love mu vacuum he clean my house really good

    I would recommend this to a friend

  • Product works well and does what it needs to do th

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works well and does what it needs to do the job

    I would recommend this to a friend

  • Robot vacuum

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the robot vacuum, mine is named lion heart. Cleans like a beast.

    I would recommend this to a friend

  • I wouldn't buy this again

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money. If you want a good vacuum cleaner get a regular one. This one takes forever to clean and doesn't clean that good.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark - AI Ultra Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
      Kind regards,
      Shark Clean

  • Not ensure with a long hair dog

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product’s price but it does not hold up with dog hair. Great product if you do not have pets.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark - AI Ultra Robot Vacuum with Matrix Clean not working well with long dog hair. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • It’s like having a live in maid

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes a little time to set up, but we’ll worth the time and money.

    I would recommend this to a friend

  • Great vacuum

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great vacuum that cleans all of our floors and rarely misses anything

    I would recommend this to a friend

  • Alternate option

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the shark and the Deebot at the same time. The shark is significantly inferior to the Deebot. My biggest problem with the shark is the bathroom mats have to be picked up or the shark gets stuck on them. My Deebot is smart enough to avoid climbing them.

    No, I would not recommend this to a friend

  • Nice !

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robot is amazing ! It’s a must buy does really good with dog hair

    I would recommend this to a friend

  • My SharkClean

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Personally Recommend to Anybody Clean Wonderful.

    I would recommend this to a friend

  • Time Saver

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife for Christmas. She absolutely loves it.

    I would recommend this to a friend
Page 47, Showing 921-940 of 1,100 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.