Customer Ratings & Reviews

Suggestion....do not purchase....a lot of money for nothing. this is the second one of these that i have purchased. the first one was great, this one isn't. total waste of money.

I’m really upset with this unit. It’s had constant issues since I got it and I’ve had to call shark repwatedlyb

Would recommend to a family or friend, this product just also looks cool to watch clean your house haha.

Worked great for about a week. Now it only goes about 6 inches from the base and shuts down. Every single time. Notification says Something has interrupted the cleaning, check underneath and clear any obstructions. There are no obstructions.

I’m so disappointed… I still working with Shark to get the Wi-Fi to work.. I have used this product since I brought it on Black Friday.. If they don’t get it to work I’m going to return it.. I spend over $500 and this doesn’t work..

It worked great when it worked. Used it for an hour to map the house and it stopped working altogether. It would turn on and suck but would never move. It would sit for hours in the same place and think it was moving around the house.

Super nice picks up all my German Shepherd’s hair and all the kids messes

This is the absolute worst purchase I have ever made. I bought a different one that was $750 cheaper and it works so much better. I can not believe I paid $900 for this trash!

Bought the vacuum for my wife for Christmas. She loved it!

Worst robo vaccum. Doesn't work and can't even reset

Shark is one of the leaders in vacuums. They make high quality vacuums that last forever. Robot vacuums are becoming more and more popular. Prior to getting this vacuum I was using another robot vacuum from a different manufacture that was a few years older. There has definitely been many improvements. One of the biggest downfalls to robot vacuums is that most of them do not have a large tank and therefore you would have to empty it after every use. This Shark fixes that problem by self emptying into a canister on the docking station. It can keep up with your vacuuming for much longer before you have to empty the base station. This vacuum is also full of tech and very intuitive. It has a smartphone app that you can connect to and set up all the settings such as cadence and other things. It will map out your house to know exactly where it should be vacuuming. Robot vacuums are perfect for anyone who does not like to vacuum or has trouble vacuuming. You can set the schedule for when it vacuums and then you can basically forget about it and let it do the work. It is a lot quieter than a regular vacuum and will keep your house clean with no effort. I would highly recommend this product to anyone who likes to keep there house clean and does not have time or does not like to vacuum. Once you set it up in the app you do not have to think about it again until it needs to be emptied. With the included base station that it self empty's into you do not have to think about that very often either.

As described. Strong, thorough, and easy to set up.

Poor product, as it states it works on floors and carpet it doesn’t actually and get stuck. Doesn’t clean well either.

Open Box excellent this was not, missing packaging so I couldnt tell when the damage to it was done, no paperwork included, parts, missing. Was meant to be a gift because I enjoy mine, but this was a disgrace.

Doesn’t clean totally at times. It leaves out dust

The self emptying Shark AI Robot Vacuum is by far the best robotic cleaning appliance I've had the pleasure to use. We use this upstairs, as nobody seems to have a model that will climb stairs yet and it cleans the space impeccably. The robot seamlessly navigates the complete floor and cleans in spots that admittedly probably haven't been cleaned in years (I.e. under the beds) with ease. Navigation is superior - after the easy unboxing experience (5 minutes from opening the box to ready to go), the robot runs a cycle where it basically learns the area that it's going to be cleaning. The iOS app then displays a map of the area, where you can cordon off individual areas that can be used to send the robot to clean. If you simply want to clean the bedroom, you can send the robot to clean the bedroom and then come home, it does not have to clean the entire area in a single job. Starting a cleaning job is fairly easy - you open the app and hit "clean" and select a cleaning level - low, medium, or high. The higher the cleaning level you select, it will supposedly clean deeper, but it will consume more battery which in turn requires more trips back to the base station to charge to complete the entire job. After the cleaning job, you can look in the app and see the areas that were cleaned and how well the coverage was. If the robot gets stuck or some other error occurs with the cleaning job, it will send a push notification to your app. You can also set up a schedule in the app to have the robot start cleaning on whichever days of the week you want at any start time in 5 minute intervals (I.e. 9:00A, 9:05A, 9:10A, etc...) Aside from fantastic navigation, the robot has gotten stuck only once and that is when it encountered the drying rack that my wife hangs clothes on and it vacuumed up a piece of clothing that was touching the floor. Otherwise, it does a fantastic job of object avoidance. If you have been considering a self emptying robot vacuum, don't wait. I never realized how much of a game-changer feature this is. When the robot docks, the loudest noise it makes is when the dock sucks all of the debris from the robot into the base station collection area. A few seconds and the robot is ready to go. I can't tell you how many times I've gotten notes from my other robot vacuum that it can't start because the bin is full when I'm not home and it's on schedule. I have yet to be prompted to empty the base station - however this will all depend on how big of an area you are cleaning and how much debris it collects. Out of all the positives I've listed so far, by far my favorite feature is how quiet this vacuum is. Operation isn't silent, but I can't imagine a vacuum operating any quieter than this one does. I have also installed the Alexa skill which allows this robot to be controlled via the Alexa app or via voice controls. The voice control app is fairly straight forward and the prompts are descriptive without being too wordy. As of this writing, the Alexa app does not have any graphics for Echo Show devices. Shark really hit a home run with this one. If you're considering a robot vacuum, you need to give this model strong consideration - this device provides top notch performance at a price that is less than other brands with similar features.

Sadly, my experience was a disappointing one. Had about a dozen errors, never finished mapping process

I'm sure this is a good product but it wouldn't synch with the Wifi at my house. This item doesn't accept dual bad routers; just 2.4Ghz.

Not a good machine at all. Runs in to everything. Can’t ever find the dock. Very disappointed. Wasted money.

Items were missing from the open box purchase. The online order said it had everything. The geek squak was unable to setup because of missing parts