Customer Ratings & Reviews

We previously had a roomba, and decided to buy this because it was cheaper. Wish we would have bought the Roomba. The suction on this is sub-par. I will buy another roomba and try to resell this one. Save yourself the trouble.

I love it!!Well worth the money!! I also like that you give it a name..lol...

I love my shark vacuum. Im often annoyed by particles on the floor. My shark vaccum gets the job done

In love with my new shark that helps me reduce housework, keeps everything clean in a short time.

This device does not "map" like other devices. I didn't mind that too much but I do have a hard time getting it to properly sit on the dock and recharge. It also keeps dropping from the Shark app so you are not able to use the app features of setting times for it to run. It's very, very glitchy. I wouldn't recommend it. When it does work, it does a great job of cleaning your floors. It gets all the dust that you didn't know was there.

Excellent and self sufficient device. Cleans the house every morning at the same time and does a great job.

This works great I just set it and it goes Im glad i purchased it

I bought this as a gift, I am sure the recipient is going to love opening it on Christmas morning!

Machine has trouble finding its base. The product did not come with the boundary marking tape, had to purchase separately. It also tends to lift my area rugs then gets stuck.

I ended up returning the item. I need something that can get under counters and get crumbs in spots I can't reach and this just wasn't the product for me.

bought it April 21, 2023 and returned it the next day. Didn't not respond on the app and the vacuum was very loud

Love this little guy! We have lots of dog hair on the floor and it does a great job of picking up a lot of it.

My review is more like 3 1/2 stars but since the machine, itself" is great, I rounded up. This replaced a second generation Roomba that was near and dear to my heart for many years. When first ran the ION, I was disappointed. It missed a room, it became stuck at least twice, and it repeatedly had trouble finding the dock. I checked online if this was normal, and saw several times that the machine needs to run a few times to get "adjusted." So, I did just that, and now, I'm definitely impressed. It runs like a tank climbing over fan bases, scales, etc. You still need to move cables, clothes, and light rugs, but that's to be expected. I purposely spread some light crumbles around to see if it would get them all, and it was like Pacman...every last one. One of the most surprising features is the sound. In comparison to my Roomba, this is basically silent. Besides the occasional bumping into corners, you can forget it's even running. Suction is great. We have very little carpeting and fast dust accumulation, so when we run it, the cup always has content. Having the dock is great and my daughter loves watching it works its way into the "parking space." Battery is amazing. I can hit my whole place, on MAX setting, and still have 40% battery left when completed. If the review were to stop here, we'd be golden, but I have to get into the issues... The app is a mess. Though it is limited in functions the functions don't run smoothly, if at all. Now, if this was an "extra feature" I could shake it off, but this is emblazoned as a major feature along with smart integration. Firstly, the app constantly crashes. If often doesn't affect the cleaning cycle but it is irritating when trying to check progress. You are supposed to be able to switch cleaning modes remotely(Eco, Normal, Max), but when you press the button on the app...crash. So if I want Max mode, I have to be there and manually press the button on the vac. Not the most cumbersome, but a letdown when it is supposed to have this function. The scheduler has too many steps. For instance, when you start a schedule, it asks whether you'd prefer morning, afternoon, or night, and no matter which you pick, it displays 5:30am as the start time. Why ask? Just skip straight to the time. Maybe it asks for mode purposes, but I haven't noticed. Once you set the timer, it always displays an AM start time. I have to go back and double check it several times. And even on the final page, it still shows AM. It isn't until it's set, that you see the real start time. Frustrating. The biggest letdown is the smart home integration. It simply doesn't work. I have Google and Alexa, and they both consistently say "Your Shark isn't connected."The Shark name isn't even in the Home list. I had to do a workaround to get it linked. Still failed. The skill was in Alexa's database, which gave some hope. But as soon as you ask...same thing. This apparently has been an ongoing issue for months. Well, as of writing this review, it still is. If you are looking for a great robot vac, I still would recommend, but if you are heavily reliant on the remote capabilities, I would wait until they sort the "bugs" out.

Bought this vaccum for my daughter to help keep the floor cleaner and she really likes it.

Good product good price fast delivery. Would highly recommend.

WONDERFUL little gadget. LOVE it. A one hundred percent cost effective tool to cut cleaning time in half...

No control over how it cleans. It cleans “randomly”. Goes all over without cleaning one zone/room at a time. Suction is fair. Better off investing in the “cordless” I wanted.

No experience with robot vacuums but he gets stuck in the bar chairs and not sure he covers the whole floor very well. He does do great job going over floor rugs.

Not the easiest thing to use or set up. For the first few days, vacuum moved less than an inch and dock back to the station. Very frustrating. Still on the fence with this one. Used it twice

We love our Shark! Picks up all the dog hair while we sleep. I got a great price on this on Cyber Monday.