Customer Ratings & Reviews

I CANNOT RECOMMEND THIS ENOUGH! I hate sweeping & mopping and this has completely changed my life. It maps your whole place and you can set up zones you don’t want it to go for both vacuuming & mopping. It self empties so you don’t have to worry about emptying after vacuuming and changing the head for the mopping portion is just as easy. There’s an option to put it on a schedule so it’ll automatically go at the fixed times. I’m obsessed.

Easy to use and does a great job on my hardwoods and short rugs. The self emptying base is a great feature and allows me to vacuum a ton of times without even having to think about it or lift an arm.

It’s a descent vacuum but I really didn’t want one I had to change bags. Took it a little longer than I expected to get hooked up to my internet but it may of been the internet overall satisfactory so far

First of all, it isn't perfect. But it is pretty amazing. When mopping the floor, occasionally, it misses a couple of spots. We have a large floor, so I guess that isn't too bad. We just hit Spot Clean and that's handles. The mopping is very good. We were genuinely surprised as to how well that works. Vacuuming is excellent also. It does a good job of keeping it self un-stuck. My old Roomba was always getting hung up underneath furniture. Battery capacity is great. Overall, we are very happy with our purchase.

Does as described. Mapping, the Vaccuming & Mopping all good. Recommend at this budget

I had high hopes for this robot vacuum and mop, but unfortunately the mopping feature has been disappointing. Even on the highest mopping setting, my floors still feel dirty afterward, and I find myself having to manually mop to get them truly clean. The vacuum function, however, works great. It picks up dirt, dust, and pet hair effectively, and I’ve been very happy with that aspect of the product. Another issue I’ve experienced is frequent disconnections from Wi-Fi. The robot is located very close to my router, so I wouldn’t expect connectivity to be a problem, yet it regularly loses connection and requires reconnecting. Overall, if you’re mainly looking for a robot vacuum, this may work well for you. But if you’re expecting the mopping feature to thoroughly clean your floors, you may be disappointed.

I’ve been using the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop for a while now, and it has exceeded my expectations. The suction power is impressive, and the sonic mopping does a fantastic job on my hard floors. The home mapping feature is spot-on, allowing the robot to clean efficiently without missing spots. I love that it’s self-emptying less maintenance for me! Connecting it to Wi-Fi and controlling it via the app is super convenient, and I can schedule cleanings even when I’m not home. It’s been a game changer in keeping my home clean with minimal effort. Definitely worth the investment!

I really wanted to love this. But honestly if I could return it, I would. I have a 1400 SF ranch home with no carpeting. I thought this would be perfect. The truth is this is just more trouble than it is worth. I have never had it complete a cleaning without it getting stuck or having another issue. I should have just purchased a vacuum and not one that includes the mop. Pros- it has a nice vacuum and the app is easy to use. The machine is pretty quiet. And it picks up a lot of dirt. Cons - I expected to be able to just ask for it to vacuum without mopping. There are tricks to get that to work by setting up carpet zones. But that isn't ideal. The water reservoir doesn't hold enough water for the clean so I need to fill it up midway. Not a huge deal but the dirt reservoir is normally full so it makes a mess. I wish it would go to the dock and empty the vacuum before it stops working because of the water level. The pad for mopping is finicky and the Velcro holders are pretty useless. So it loses the pad pretty frequently.

I had a different Shark robot vacuum that had some issues after years of service, so I decided to upgrade to this one. One thing I don't like is that there's only one side brush (my old one had 2). However, it seems to not get stuck on things as much as my old one did. And this one can mop floors, something which I haven't tried yet but probably will one day.

We love the ease of use and the cleaning capabilities of the product. Highly recommend

The Shark Matrix Plus 2-in-1 has exceeded all my expectations. The suction power is impressive, and it picks up dust, hair, and debris effortlessly. The mapping is accurate, the routes are efficient, and it transitions smoothly between floors and carpet. The app is intuitive, schedling is simple, and the cacuum runs quietly. Overall, this robot vacuum delivers outstanding cleaning performance and convenience. Highly recommend!

Overall rating: would not recommend to a friend. Let's start with the vacuum function. We have animals that shed, as well as tiny humans. This vacuum is great for picking up regular floor debris, however, for picking up anything beyond the size of a grain of rice, forget about it. Beads will clatter in the roller for minutes until it gives up and spits it out. Animal hair clogs up the roller and the passage to the bin. Human hair winds itself upon the roller despite its "tangle free" design, rendering the roller useless. Floor edges are left untouched, as if debris is pushed from the middle of the room to the edges and now it's "clean". Now, the mop attachment. Total lifesaver for maintenance mopping. No, it will not scrub your floors to pristine condition, break out your OCedar for that. The robot itself. If you have transition pieces that separate your rooms, the robot will get stuck. Robot has gotten lost in a 2000sqft home, i.e. sent to one room and started moving to complete opposite end of the home. Self-empty base sounds like a jet engine taking off inside your house, only for a clump of hair to be lodged in the pathetically tiny passage from robot canister to base. For something that is intended to make your life easier, it sure does require much more maintenance that using a conventional vacuum and mop. If you're hoping this will aid your household chores, it won't. TL;DR, good in theory, poor in execution, don't buy

The guy is very good once it's all set. At first it was very annoying because it was disconnecting from the wifi a lot and you basically had to start all over every time you tried to use it. But after a while it works very well. I wish the app would tell me when the robot doesn't have enough liquids.

For the price, it gets the job done. It definitely cleans up dust from your wooden floors or rugs or tiles. The mopping feature is nice but you will need quite a bit of shark's cleaning solution. It does get lost once in awhile which is an annoyance but it's a robot relying on what it mapped and changes everyday. It will clean around these objects if you placed them there recently but if you map your house with everything on the ground it will not go there and clean.

Amazing! With a shedding pet, the Shark came in clutch. Have not used the mopping feature but have been very impressed with the Shark. Setup took about an hour or two with the mapping but time well spent. We’ve noticed less dust buildup on several surfaces since we started using and the areas just look and feel cleaner. I empty every two days and surprised with the amount of dirt and hair it picks up.

This robot does a good job on small areas. I purchased it for an upstairs level that is primarily carpet. It didn't hold the charge very long because of the extra work on the carpet and the large area (over 1500 sq ft). Also, the base isn't very sturdy and the robot kept having trouble docking to empty its dust bin. I'm sure if I had an area with a hard floor and outlet that it would have worked better, but I didn't want it sitting in my bathroom so I was limited to a carpet placement which isn't recommended. I returned it and purchased the more expensive version that I already had one of for my lower level.

I feel like shark is starting to pin more on their name instead of the quality of their vacuumed and other products I returned this vacuum

Several reviews have said it is loud, I don’t think it is any louder than a vacuum. It also does a really good job and well worth the extra money. We had one that was half the price and it was always getting tangled and had issues with getting stuck. It lasted a year before it broke. Highly recommend this vacuum

This vacuum has a little bit of an identity crisis. It is not really a 2-in-1 vacuum/mop with self-emptying capabilities… if you use the mop feature then you lose the self-empty capability which is dumb. Getting this with the self-empty dock is a waste of money. The vacuum works well other than that. The app only allows for 1 schedule and only 1 floor though.

Works great and returns to housing device to self empty