Customer Ratings & Reviews

It cleans well, only if you use SHARK products. Must change the mopping pad often for better cleaning. Love that I can control for other places with the app.

I’m satisfied with the robot, and I haven’t even used the mop feature. It’s going to get real interesting when the model that goes up/down stairs hit the market!

I wish Shark would add software that enables the machine to operate with a map of multiple floors, and maybe a machine that goes up and down stairs, which is why I can't give this a full 5 stars. I end up having to do more work than needed to take care of the areas it doesn't cover, but for the most part, it does what it is supposed to do.

The product worked right out of the box and setup time including the app was very easy to use. The custom mapping allowed us to break apart the house to be able to clean areas needing it more by selecting the zone. I also love the 'scheduling' option so presently "Que" (our name for him) works at night after we are asleep - it is awesome.

It does a fantastic job of keeping the floors clean and looking great. It’s just a quick swap of the container for it to go between mop and vacuum, and it’s done away with our need to do either manually. It’s smart mapping of the house layout is wonderful, and it never tries to mop carpet.

Like our previous Shark this makes cleaning easy and now with one for each floor its nice to have the house clean after a hard days work. The app with both robots works great and is easy to use, that along with Alexa makes this a great house cleaning tool. Pair the vacuum with mopping feature is great for the hardwood floors and carpet. I would highly recommend.

No issues so far. Has been super helpful to have and run overnight. Only giving a 4 star review because it is so new.

10 days after our purchase the vacuum had a red light on and stopped running. My husband started troubleshooting and watching YouTube videos but couldn’t get it resolved. He had to return and get a new one, and now this one works really well! We love it.

Super smarty, do an excellent job. Do the vacuum in most cases 98% perfect and do an excellent map too. Block the areas, the noise it acceptable for the job that it doing.

No complaints. It has been working sufficiently. The base should be close to wifi to get the best connection.

a few kinks to work out but it is wonderful! Just have to talk to someone about getting it to mop all the areas. It's mopped our living room 5 times in a row before going back to the dock...

As a bare floor vacuum robot this is a good unit. Like a lot of these they do only fair on carpet. Also I have been disappointed in the mop system. The mop tank plumbing is prone to clogging. But aside from that it does well on wood, linoleum, vinyl and tile as a robot vacuum. I did find the floor mapping system to be not well programmed.

Convenient dual cleaning. Self emptying dustbin. its quiet

Easy set up. It has been working good last several months.

I’ve been using the Shark mop + vacuum robot combo and it’s been great—especially with pets. The vacuum is strong and picks up pet hair really well without getting tangled, which is a big plus. The mopping feature is good for light, everyday cleaning but not a deep scrub. It helps keep floors fresh between cleanings. Overall, it’s perfect for maintaining clean floors daily with minimal effort, especially if you have pets.

Good item. It was easy to set up and scanned whole house. I first had to sweep and mop since I have several pets but since then I just run it every other day and the floors are spotless. I use it on stained concrete floor along with an area rug in the living area and it has no problems transitioning nor cleaning. I recommend it but do not recommend cleaning completely dirty floors from the get go. Give it a head start and itll take over from there.

The mop and vacum featurs is great and the house mapping is amazing

I love it! I can set it up while I do laundry, or cook. I make the vacuum run everyday, but have to set up the mop individually. It is sometimes messy changing out the canisters. I recently got the upgraded Shark for my upper level, that drops the mop-pad and picks it up when it needs it and refills itself- it’s a lot less messy! It can be a pain changing out the canisters.

My wife and I have had this for a little over 2 weeks now and are wondering why we didn’t get it sooner. To start off we used to have and older model and it really didn’t get the job done so we bought this one and it really helped maintain my house with having a Rottweiler and a Chihuahua that also doesn’t disturb my dogs overall 10/10

We had a Roomba before that finally gave up on us after 5 years. We love this it was a lot more affordable and I feel works just as good I’ve used it in our rooms with rug and the living area with tile works great on both. The only issue I have had is that I send it to one room and it goes into others even after mapping we also haven’t used the mop feature yet