Customer Ratings & Reviews

I have this for 2-3 weeks and I'm very happy with how well it works. It quite, love that it doesn't have bags like other brands etc. The only think I wish was different was the programing the rooms and mopping maps .

I love this product it keeps my floors clean everyday and worry free. Love the option that you can mop as well. Best Buy did really great on this item

The product worked right out of the box and setup time including the app was very easy to use. The custom mapping allowed us to break apart the house to be able to clean areas needing it more by selecting the zone. I also love the 'scheduling' option so presently "Que" (our name for him) works at night after we are asleep - it is awesome.

I love it! I can set it up while I do laundry, or cook. I make the vacuum run everyday, but have to set up the mop individually. It is sometimes messy changing out the canisters. I recently got the upgraded Shark for my upper level, that drops the mop-pad and picks it up when it needs it and refills itself- it’s a lot less messy! It can be a pain changing out the canisters.

It was easy to set up the pairing on the robot. It was easy to program the areas of our house for cleaning. So far the robot works great vacuuming. Works well on our smooth tile as well on our tile that is textured (i.e. rough surface). It has made cleaning easy and fun to watch it clean. Being on the older side of life I was concerned it would not work well, I was wrong and we love it. I would recommend to my friends and anyone considering a robot.

We have 2 large dogs that shed and this shark is absolutely great. We purchased this because it creates a floor map and systematically covers the entire floor. Its very quiet in comparison to an older Roomba we had previously. The app is robust as well. No beefs so far after several months.

I have had this product for 9 months now. I am using it twice a week roughly for mop + vaccum. Although it does an acceptable job cleaning, the mop tank was broken twice in the past months. The brushroll is already worn out and the brushroll door also got broken. In no way I have abused the product. These are beyond minimal wear and tear of a good quality product. Usually the replacements are expensive and out of stock and not covered by warranty so its an additional $ . The software could also do better there are occasional glitches but not a deal breaker. So overall 3stars for doing the job but for quality 2 stars.

Machine works as expected. This is a create product for every home, well I've only had it for 2 months but so far it's dong the job perfectly.

This is a good robot vacuum at a lower price point, but the suction is not great (only 2,500 PA) and I found it was not enough suction to take care of all the crumbs on our rugs.

Quiet and does a really good job. The tank hold quite a bit. I have dogs that shed and it keeps up with that and the dirt.

Great vacuum, the the mop gets plugged often and requires extensive deep cleaning

Works great. Takes some time to set all the zones up for it. Once that is done the vac will go over the floor and will find dirt we missed.

It works great. Very good cleaning. Easy to set up. Mapping works well. We have not used the mopping feature yet, but will soon.

It works for a couple of years until the ypu need to upgrade to a new one when they come out again. It keeps disco nectuong from the app and i have to keep resetting it. If you dont clean it often it leaves a smell behind when it dumps the trash in its bin.

Great product! First type of cleaner ive bought and im happy i did, my house is clean, and it cleans daily, i get more time to do other things and i can trust the floors will be clean all the time. I recimend it to everyone.

I purchased this about two months ago. So far it’s great but it does use a lot of cleaning solution and makes a really loud suction noise when it goes back to the dock even if it’s not emptying the bin.

Like our previous Shark this makes cleaning easy and now with one for each floor its nice to have the house clean after a hard days work. The app with both robots works great and is easy to use, that along with Alexa makes this a great house cleaning tool. Pair the vacuum with mopping feature is great for the hardwood floors and carpet. I would highly recommend.

A great idea and value at the time but this will be a vaccum you'll need to babysit a lot. It gets lost. Stuck in corners, and dies. I spend more time looking for than enjoying the automation.

The Shark Matrix Plus 2 in 1 robot vacuum is so worth the purchase. Easy to use, keep up with the daily vacuuming and light moping.

Excellent and easy to use absolutely recommend the mope is really interesting I just love