Customer Ratings & Reviews

It has been several months since I purchased this unit. Overall it works fairly well, but it does not clean everything as thoroughly as expected. You also need to replace the pads every time you use it, otherwise it starts to develop a dirty smell. For the past two months it has also been making a loud noise that it did not make when I first started using it. Another issue is connectivity. It occasionally disconnects from the internet and reconnecting it can be frustrating. It also tends to miss spots that are completely unobstructed and it does not reliably respect the no go areas that are set in the app. Because of these issues, the performance feels inconsistent compared to when it was new. Overall it is decent, but there is definitely room for improvement.

I had an Eco vacuum/mop for about 3 years before the cliff sensors got corroded from the moisture and it always thought it was about to fall off a cliff. That old machine would send notifications to my phone when there were issues- the shark stopped doing that a long time ago. Same thing with responding to voice commands through my phone. The old one would also let me view its cleaning progress on the map in real time- this shark will only let me look at the map once it has finished or given up. Mopping is one step above useless on both of them- they are both basically equivalent to limply dragging a wet rag over your floor. But what I would have to say the worst part of this disappointing machine is is that it can't even return to its dock and empty or charge by itself anymore. I've checked the floor and it's wheels and made sure everything is clean but it will still just repeatedly back up to the dock, pull forward, spin around, and repeat this until the battery dies unless I hold it against the dock for a few seconds when it gets there. For being a big brand name and a more expensive product that is several years newer then the previous one I owned, this is wildly disappointing in several areas.

It was easy to set up the pairing on the robot. It was easy to program the areas of our house for cleaning. So far the robot works great vacuuming. Works well on our smooth tile as well on our tile that is textured (i.e. rough surface). It has made cleaning easy and fun to watch it clean. Being on the older side of life I was concerned it would not work well, I was wrong and we love it. I would recommend to my friends and anyone considering a robot.

Quiet and does a really good job. The tank hold quite a bit. I have dogs that shed and it keeps up with that and the dirt.

Excellent robot vac. Does a good job cleaning pet hair and dirt from the floors and with the sock base we don't have to empty it all the time. Previously had much less expensive models that just randomly bounced around until the battery ran out, this one actually maps the rooms and does a sweeping pattern to get everything in its reach.

The Shark Matrix has been great in keeping our carpets clean. Easy to set up and nice to have the app so we can control it on our phones.

We have light tile floors throughout the house and 3 large dogs who all shed, big time! The mapping on this did a great job and we run it in one section a day and have it mop the kitchen at least two times a week. It has helped significantly lighten our load on the weekends and freed up some much needed family time.

Easy to use and my wife loves it. Happy wife happy life

I have had this product for 9 months now. I am using it twice a week roughly for mop + vaccum. Although it does an acceptable job cleaning, the mop tank was broken twice in the past months. The brushroll is already worn out and the brushroll door also got broken. In no way I have abused the product. These are beyond minimal wear and tear of a good quality product. Usually the replacements are expensive and out of stock and not covered by warranty so its an additional $ . The software could also do better there are occasional glitches but not a deal breaker. So overall 3stars for doing the job but for quality 2 stars.

The Shark Matrix Plus 2 in 1 robot vacuum is so worth the purchase. Easy to use, keep up with the daily vacuuming and light moping.

Product works really well. I only had it 6months and the parts broke tho

I’ve had a few robot vacuums and I have 3 dogs. This one excels past my expectations and is so easy to clean! 10/10 recommend! Thinking of buying a second one!

A great idea and value at the time but this will be a vaccum you'll need to babysit a lot. It gets lost. Stuck in corners, and dies. I spend more time looking for than enjoying the automation.

I love this product it keeps my floors clean everyday and worry free. Love the option that you can mop as well. Best Buy did really great on this item

Bought it for my wife as a Christmas gift, she absolutely loves it used it all the time especially that it vacuum and washes the floor give her free time to do other things she enjoys

We absolutely love our Shark Matrix Plus Robot Vacuum and Mop. The mapping feature worked flawlessly and now our vacuum knows exactly where to go to do a thorough job of cleaning our floors. We have a combination of hardwood and carpet/rugs, and the vacuum does great on both surfaces.

I'm very happy with this device. The set-up and mapping was easy for me...I did not need the assistance of my adult children. It vacuums very well. The mopping geature has my hard wood floor gleaming. It cleans the tile sections of my flooring adequately, it does not do so well with the grout.

First one we got would not mop, second one after replacement worked fine. The mopping feature is nice in theory but does not clean as much as you’d like. The vacuum and self emptying is very convenient and nice.

1 of my favorite vacuums. I did have to return because for the price it didn't go directly to the rooms i told it to. Besides that it was pretty nice to try it out for a bit

Overall this wasn’t a bad vacuum but had issues. I thought Shark would have a better product but I thought this was lacking. The mopping pad continuously came off and the battery died within a year and I had to return. It was able to perform in a pinch but I’ll be hesitant to buy another Shark product in the future.