Customer Ratings & Reviews

Mapping and self clean is good. For cleaning, 90% good. Sometimes it is missing some debris.

Work great love the mopping with it would recommend this product

Seems to work very well picks up pet hair and other items as hoped. The navigation or mapping seems a bit wonky, the map it originally made was fairly accurate but the robot seems to miss areas or entire rooms occasionally. But it is easy enough to send it to a room to pick up what it missed.

This is really life save and time saver for me as I am a working mom of 4 year todler and working full time ,I can’t get a chance to do cleaning as much I want but now I don’t have to wait for my day off to get mop and vacuumed because I bought this and it’s does everything for me so I have more time to spend with my kid .love this robot and it’s part of our family too as my daughter named fluffy bear ❤️

Awesome vacuum and mop combo. Works extremely well!

I love this vaccuum. It will vaccuum and mop at the same time and take alot of stress off me. My only complaint is with the app not allowing for multiple schedules and the no go zones arent small enough for the spaces i need to be no go zones. Not a huge ordeal though

Great product and for house and great help for keeping the house clean!!!

Works very well for floor mopping!!! Happy with the product.

With a household of two boys and two dogs this has been a lifesaver! So easy to switch from mop to vacuum and it is amazing how good a job it does.

This robot does a good job on small areas. I purchased it for an upstairs level that is primarily carpet. It didn't hold the charge very long because of the extra work on the carpet and the large area (over 1500 sq ft). Also, the base isn't very sturdy and the robot kept having trouble docking to empty its dust bin. I'm sure if I had an area with a hard floor and outlet that it would have worked better, but I didn't want it sitting in my bathroom so I was limited to a carpet placement which isn't recommended. I returned it and purchased the more expensive version that I already had one of for my lower level.

Use this daily and have no issues. The app was little rough to set up but its great now!

The Shark Matrix Plus 2 in 1 Robot Vacuum & Mop has done better than I would thought. We have dogs and it does get very dirty and this thing picks up everything and has no problem with it. The mopping feature does good and helps out with keeping the floor looking good. I would definitely recommend this to others and we have purchased this as a gift for family as well due to it doing such a great job job.

Convenient dual cleaning. Self emptying dustbin. its quiet

It does a great job ! It runs out of charge before it finishes our house but it goes back and docks itself and once recharged it goes back to where it left off . I was worried half the house would never get cleaned but it starts right back up on its own .

I absolutely love this item—it has exceeded my expectations in both quality and performance. It’s proven to be a great investment that adds real value, and I’m confident it will continue to deliver long-term benefits. I highly recommend it to anyone considering making the purchase

I've had it for less than a week. So far it does a great job with vacuuming. I have been running it every day. I mopped once with the machine. Don't bother buying it for mopping. I realize it's just supposed to be a light mopping but it did not do that well.

I love this vacuum/ mop. No issues and I have had it for a few months now

I've been running the vacuum daily for about a year now without any serious issues. My only complaints are related to the App. It frequently logs me out unprompted and some times takes several times to log back in. The app also frequently deletes the map of the house so in order to use the room feature, I have to stop what I'm doing and re-add all the rooms in the house. As a whole, the app needs some major work and I'm not sure i would buy it again.

Works great! Wish I had the higher end model. The only downside is having to replace the water.

Easy to use and my wife loves it. Happy wife happy life