Customer Ratings & Reviews

Great product!! The Shark Vacuum does a wonderful job with our hard floors and carpet rooms. Amazing how much it will pick up.

Great product would recommend it runs great and does a great job don’t have to empty it every time either

Really enjoying our Shark robot vacuum and mop. Does a really good job. Mapped the room and sweeps and mops well.

This shark is super easy to set up and I can run it whenever I want from my phone… I have not used the mopping feature yet but I do vacuum it all the time. It obviously doesn’t do a 100% job. But definitely does a decent clean! I definitely recommend

I’ve had a few robot vacuums and I have 3 dogs. This one excels past my expectations and is so easy to clean! 10/10 recommend! Thinking of buying a second one!

I'm loving my Shark Robot Vacuum and Mop! Before this one, I had bought two Rombo Robot Vacuums, which I returned because they weren't efficient. When they mopped, they left lines and streaks, and the other one didn't vacuum properly. I decided to try the Shark Robot Vacuum and Mop, and I'm loving it. It leaves no streaks and vacuums very well. It's very good and quiet. I totally recommend it.

I love this item. Perfect for those working moms who have little to not time but want to keep home spotless

Cleans well, quiet, and saves time. Great purchase!

Well, what can I say about Matrix 2-1 Shark? The best robot I've ever bought for cleaning my house. It vacuums while it mops! It's simply amazingly excellent.

I’d like to start this review by stating that I’ve had Shark products in the past, and have had very little problems with them. That being said; this is not just the worst robot vacuum I’ve ever purchased. It’s in the running for one of the worst THINGS I’ve ever purchased. I cant walk more than three feet away from this thing if it’s running which is an even bigger bummer than it sounds because it can rarely get more than five feet away from the charging base. The map is profoundly useless.. This machine has missed it’s target room at a rate of 100%. I set which room for it to go to, and watch it pathetically flounder about the area surrounding the charging base popping up error code after error code. IF you can successfully have this piece of garbage make it to the desired room (Which is a MASSIVE if) you get the absolute pleasure of watching it choke on even the smallest things. Shame on you Shark. You should’ve left this one on the drawing board. How dare you charge consumers for this. I hope this review finds you hard at work cutting refund checks.

We have light tile floors throughout the house and 3 large dogs who all shed, big time! The mapping on this did a great job and we run it in one section a day and have it mop the kitchen at least two times a week. It has helped significantly lighten our load on the weekends and freed up some much needed family time.

This item is incredible. It cleans the floors and carpet amazing . Easy use and easy to clean

Excellent robot vac. Does a good job cleaning pet hair and dirt from the floors and with the sock base we don't have to empty it all the time. Previously had much less expensive models that just randomly bounced around until the battery ran out, this one actually maps the rooms and does a sweeping pattern to get everything in its reach.

One of D best purchases i made! It cleans so good and mops the floor and makes it all shiny! Big help for someone that dosnt have time to clean

Works great!!! Would definitely recommend this item

The cleaning is good, how ever it concounters issue with mopping after couple of weeks. The shark customer care is waste of time and never helps you.

I love it. Gets into corners better than I expected and is so good at maneuvering. I use it twice a week for sweeping. The mop attachment is also better than expected. I use that about once a week and spot mop some areas the shark can’t get to. Overall cut down on my cleaning time and is a huge help. Slightly loud so I do it during the day. But compared to a normal vacuum it’s alot quieter. It takes about 90 minute to complete my house. Approx. 1,300sqft. I have waterproof LVT floors. I told my mom and sister to get one and they love it too.

Trying to program to recognize my carpet/rug area. Having a little trouble. Other than that i love it.

This shark is amazing. It cleans great and mops as well!!

I bought the device due to reviews and $300 price drop. I am disappointed in the anount of debree and dust it misses. I programed the separate room features and it keeps going into a stay out zone. I like hiw it charges and the concept of it vaccuming when not home. But just doesnt work well. When it goes back to the doc. I like how the debree sucks into the stand automatically. This could be a nice vaccuum if it vacuumed well and the features worked as intended. The programming of separatr rooms could be resolved with an software update. The ability to vacuum close to walls would require a design changes. Ok ig you need floors vaccuumed in a general sense. But if you want the floors truly vaccumed aleverywhere. Do not recommend.