Customer Ratings & Reviews

We absolutely love our Shark Matrix Plus Robot Vacuum and Mop. The mapping feature worked flawlessly and now our vacuum knows exactly where to go to do a thorough job of cleaning our floors. We have a combination of hardwood and carpet/rugs, and the vacuum does great on both surfaces.

Works great and gets the job done! With two cats and two kids it makes keeping the floor clean a breeze!

OMG this is by far one of my favorite purchases. I am a vacuum queen have way to many to count but this one is so amazing. I can go into the app at the end of a long day and send “Alfred”, that’s his name out and wake up to a clean floor and space I truly love it!

I'm very happy with this device. The set-up and mapping was easy for me...I did not need the assistance of my adult children. It vacuums very well. The mopping geature has my hard wood floor gleaming. It cleans the tile sections of my flooring adequately, it does not do so well with the grout.

Great vacuum and mop the app is easy to use, I ve being using every day

This vacuum replaced another robot. I much prefer this unit. Ease of use, the app, dependability.

Gave it to my mom as a gift, she loves it so much. Helps clean up the house and makes the work load on her super easier.

Took so many attempts to set it up with your phone, but after that it worked perfectly!! I recommend this forsure.

You need this in your life PERIOD. Just fyi you still need to vacuum and mop but this would definitely help and save you some time. I like to use it when i’m not home or at night. It collects dust and makes my floors look shiny.

On my third machine, the other two stopped dispensing water. Both were replaced under warranty through Shark. If you don't mind spending 1+ hours working with the warranty department they will replace the machine after troubleshooting and sending you the water reservoir first (which never corrects the issues) to try before sending a new machine. Expect a total down time of approximately two weeks. It works okay when it is working. Don't expect it to replace (manual) weekly mopping, but it is okay for in-between cleanings. The first one made it just shy of one year, the second one only 3.5 months. I will keep replacing while it is under warranty if needed. If eventually a machine makes it beyond warranty before malfunctioning I will upgrade to a different brand with more options.

This is the best purchase so far this year. I work 9-5 and have 4 kids and a dog, this is a lifesaver. I can come home to a clean house

This is a dream. Great deal when I purchased. Look fwd to see how the mopping function does.

Just love it, good price-value; fast and easy to setup. Has save my back from pain. Keeps kitchen clean. Feels good quality. I recommend.

Mapping and self clean is good. For cleaning, 90% good. Sometimes it is missing some debris.

I have a GSD and anyone who has had GSD knows how much they shed. This vacuum has made my life so much easier. I’ve had other vacuums and I can say this one by far is the only one that can keep up with my dog.

highly recommended. clean and mop as expected. once you mapped it cleans as you mapped. easy to use.

This is really life save and time saver for me as I am a working mom of 4 year todler and working full time ,I can’t get a chance to do cleaning as much I want but now I don’t have to wait for my day off to get mop and vacuumed because I bought this and it’s does everything for me so I have more time to spend with my kid .love this robot and it’s part of our family too as my daughter named fluffy bear ❤️

I love this robot but the mop isn’t as good as I thought it would be the vacuum part is great but I wis that the app had a way to notify you when it starts and finish

Great product, we absolutely love how it cleans. The reason for the 4 instead of 5 * is if you were to purchase more than one (like for a second floor), you can only map 1 floor and can’t have a schedule that’ll run each separately.

Amazing .... works great and with the best results