Customer Ratings & Reviews

Works great and gets the job done! With two cats and two kids it makes keeping the floor clean a breeze!

So far I’ve had a good experience with my Shark and My Best Buy Plus. The member pricing and added benefits definitely helped me save money on purchases.”

This is a good robot vacuum at a lower price point, but the suction is not great (only 2,500 PA) and I found it was not enough suction to take care of all the crumbs on our rugs.

Started out amazing. Never got stuck, or lost. or "on a cliff". was so quiet, i didnt know it was running. After a few weeks. it will literally get stuck in a doorway or a rug. Also, seems to get louder everyday. even after taking it apart to see if there was something stuck.. Its super loud-like cant hear the tv loud.

Great product!! The Shark Vacuum does a wonderful job with our hard floors and carpet rooms. Amazing how much it will pick up.

Great product, we absolutely love how it cleans. The reason for the 4 instead of 5 * is if you were to purchase more than one (like for a second floor), you can only map 1 floor and can’t have a schedule that’ll run each separately.

I purchased this about two months ago. So far it’s great but it does use a lot of cleaning solution and makes a really loud suction noise when it goes back to the dock even if it’s not emptying the bin.

Really enjoying our Shark robot vacuum and mop. Does a really good job. Mapped the room and sweeps and mops well.

Great product would recommend it runs great and does a great job don’t have to empty it every time either

Excellent and easy to use absolutely recommend the mope is really interesting I just love

OMG this is by far one of my favorite purchases. I am a vacuum queen have way to many to count but this one is so amazing. I can go into the app at the end of a long day and send “Alfred”, that’s his name out and wake up to a clean floor and space I truly love it!

Well, what can I say about Matrix 2-1 Shark? The best robot I've ever bought for cleaning my house. It vacuums while it mops! It's simply amazingly excellent.

You need this in your life PERIOD. Just fyi you still need to vacuum and mop but this would definitely help and save you some time. I like to use it when i’m not home or at night. It collects dust and makes my floors look shiny.

It is nice to vacuum and mop at the same time. The app needs some work

One of D best purchases i made! It cleans so good and mops the floor and makes it all shiny! Big help for someone that dosnt have time to clean

Good performance ! Yet to try the mopping feature and should wait for a further update ! Vaccum is great , ease of use and ultra clean mode is good

With a household of two boys and two dogs this has been a lifesaver! So easy to switch from mop to vacuum and it is amazing how good a job it does.

I have a GSD and anyone who has had GSD knows how much they shed. This vacuum has made my life so much easier. I’ve had other vacuums and I can say this one by far is the only one that can keep up with my dog.

I’d like to start this review by stating that I’ve had Shark products in the past, and have had very little problems with them. That being said; this is not just the worst robot vacuum I’ve ever purchased. It’s in the running for one of the worst THINGS I’ve ever purchased. I cant walk more than three feet away from this thing if it’s running which is an even bigger bummer than it sounds because it can rarely get more than five feet away from the charging base. The map is profoundly useless.. This machine has missed it’s target room at a rate of 100%. I set which room for it to go to, and watch it pathetically flounder about the area surrounding the charging base popping up error code after error code. IF you can successfully have this piece of garbage make it to the desired room (Which is a MASSIVE if) you get the absolute pleasure of watching it choke on even the smallest things. Shame on you Shark. You should’ve left this one on the drawing board. How dare you charge consumers for this. I hope this review finds you hard at work cutting refund checks.

The vaccum does exactly what you would think it does, it cleans on a schedule. However, keep in mind if you are considering buying it. It hates cords, shoe laces, or even socks. If left on the floor it can and will suck it up and get jammed on anything that is not heavy or anchored down. But it is a very easy process to fix and clean out. Secondly, it can only map 1 floor of the house, if you wanted to move it upsets or to a basement, you would have to manually hit the "clean" button on the device for it to work, using the app will cause it to get "lost" or just re clean the same area. Overall, try to buy it on sale rather than full price, it will make the cons seem less significant.