Customer Ratings & Reviews

Great product! First type of cleaner ive bought and im happy i did, my house is clean, and it cleans daily, i get more time to do other things and i can trust the floors will be clean all the time. I recimend it to everyone.

This shark is super easy to set up and I can run it whenever I want from my phone… I have not used the mopping feature yet but I do vacuum it all the time. It obviously doesn’t do a 100% job. But definitely does a decent clean! I definitely recommend

I had the older model that would not map my house very well no matter how long it ran. This new model is great, love that it mops the floors for me. I was amazed how much it scrubbed off my kitchen floor.

Works decently. Doesn’t get into corners like I would like and the mopping does okay. Good for daily maintenance. Still requires a manual vacuuming and mopping from time to time. Knowing what I know, I wouldn’t buy it at full price, definitely worth it on sale.

It vacuums well. It does well with dog. I would give it a 5 star bit the mopping system is not that great. It sprays the cleaner and the cloth underneath gets so soaked thats it leaves the floors drenched.

If you’re in the market for a vacuum that truly embodies the essence of “sucks,” look no further than the Shark vacuum. **Performance:** - **Suction Power:** It’s almost impressive how poorly it manages to pick up dirt and debris. You might as well be using a broom. I’ve seen my cat’s fur laughing at it, as it effortlessly glides past. - **Versatility:** Shark claims versatility, but this vacuum struggles to transition from carpet to hardwood. It’s like watching a toddler try to ride a bike for the first time—awkward and ultimately unproductive. **Design:** - **Weight:** If you’re looking for an upper body workout, congratulations! This vacuum weighs a ton. Maneuvering it feels like dragging a small elephant around the house. - **Noise Level:** The sound it makes is reminiscent of a jet engine taking off. Who knew vacuuming could double as a noise complaint? **Ease of Use:** - **Cord Length:** The cord is so short that it’s practically a tether. You’ll find yourself playing an elaborate game of “how close can I get to the outlet?” - **Maintenance:** Emptying the dust canister is an exercise in futility. It’s like trying to get toothpaste back in the tube—messy and frustrating. **Overall Impression:** In conclusion, the Shark vacuum excels at one thing: proving that not all vacuums are created equal. If you’re in the mood for a vacuum that provides minimal suction and maximum sarcasm from your friends and family when they see you using it, then by all means, go for it. Otherwise, you might want to keep looking. Was this review helpful, or are you looking for something more specific?

I love this item. Perfect for those working moms who have little to not time but want to keep home spotless

I bought this because I have the prior model without a mop function and wanted to upgrade downstairs and move the non-mop upstairs. When I bought this I knew I had to change the mop/vac fittings which is absolutely no issue, it actually makes a lot of sense to do it this way while keeping the unit compact. My issue is the base that this comes with. once the wheels are wet, it has a lot of trouble going from a normal carpet to the base. It will routinely slide off of it and take a while to get on, if at all. If the base had some grip to it, we would be completely set. That is my only gripe. I see others saying the mop function isn't strong, I knew this as I had used a Brava in the past. It is surface level completely, understand that you won't get a deep clean. It is not meant for that. I have a toddler and this is amazing for cleaning up her surface level mess on the kitchen floor, if you want a deeper clean you will need to go with a real mop system. That is in no way a Con of this device, this was made to work just like this. As an added note, the new edge clean mechanic is next level, using air to shoot the particles around to the front of the unit and also hit baseboards is amazing and works super well. Overall, fix the issue with the base and this thing becomes a 5/5 in my book.

I like it, the app was easy enough to set up, and the robot hasn’t gotten stuck yet. A couple times it had trouble finding the dock, but I believe it was due to the way I had set it up. Follow the instructions and you’ll be good.

"Antonia" the name that we choose for the Shark Matrix Clean it's exceptional. We are in love with Antonia and want to try more Shark items. Thank you.

Fantastic. Best Buy really hepled us out on choosing the right one fir our house and it works great.

OMG this is by far one of my favorite purchases. I am a vacuum queen have way to many to count but this one is so amazing. I can go into the app at the end of a long day and send “Alfred”, that’s his name out and wake up to a clean floor and space I truly love it!

Wanted something more hands off. Don’t like the fact that I have to manually switch out parts when I want to mop. Works well but the app signs out, disconnects, and maps deletes.

I barely even sweep or mop now that i have this. It did a great job of outlining the house too so it can better navigate its surroundings. The app is also very user friendly! Would recommend!!

We love it, it does a great job, but it mops much better than a previous, more expensive brand we bought at Target.

The Shark Matrix Plus 2 in 1 Robot Vacuum & Mop has done better than I would thought. We have dogs and it does get very dirty and this thing picks up everything and has no problem with it. The mopping feature does good and helps out with keeping the floor looking good. I would definitely recommend this to others and we have purchased this as a gift for family as well due to it doing such a great job job.

It works for a couple of years until the ypu need to upgrade to a new one when they come out again. It keeps disco nectuong from the app and i have to keep resetting it. If you dont clean it often it leaves a smell behind when it dumps the trash in its bin.

As a vacuum cleaner it is very good, it has large wheels, it doesn't get stuck in furry carpets, As a mop also works well, the only downside is that the cleaning tank on the base only works when using the vacuum cleaner (if you install the mop, the base will only be used to charge the battery) Other issue is the restriction to install the APP in foreign Countries

Three dogs and two cats later, our floors stay clean

This robot vacuum is the best one I’ve ever owned. Easy to set up, easy to program, and the best part is you can easily have it vacuum certain rooms. The vacuum is also very quiet compared to iRobot vacuums I’ve had in the past. Highly recommend. I will probably purchase a second for my other floor.