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Customer reviews

Rating 4.2 out of 5 stars with 1242 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,242 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robot cleans great. Fast and easy setup. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Robots are taking over!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuuming and mopping works great. Easy setup in app. Does everything I need it to.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 4 out of 5 stars

    Overall Good effective vaccum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance ! Yet to try the mopping feature and should wait for a further update ! Vaccum is great , ease of use and ultra clean mode is good

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great for a busy household!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works decently. Doesn’t get into corners like I would like and the mopping does okay. Good for daily maintenance. Still requires a manual vacuuming and mopping from time to time. Knowing what I know, I wouldn’t buy it at full price, definitely worth it on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Matrix Plus 2-in-1 Robot Vacuum and Mop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Matrix Plus 2-in-1 Robot Vacuum and Mop. It works as described. Cleans the floor very well.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Glad we purchased it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark Matrix Plus 2 in 1 Robot Vacuum & Mop has done better than I would thought. We have dogs and it does get very dirty and this thing picks up everything and has no problem with it. The mopping feature does good and helps out with keeping the floor looking good. I would definitely recommend this to others and we have purchased this as a gift for family as well due to it doing such a great job job.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Good but not perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, the app was easy enough to set up, and the robot hasn’t gotten stuck yet. A couple times it had trouble finding the dock, but I believe it was due to the way I had set it up. Follow the instructions and you’ll be good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life Saver !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cleaning bot has really changed the game in our home !! Works amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Does its thing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great device. You set it on the app and does its thing. Cleans well! Very happy.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Awesome and annoying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great for cleaning and even a surface level mop. The problem is once a month it randomly disconnects from the app and the only way you can fix it is by deleting it and fully reconnecting. The first time it did that I lost the home’s entire map and had to redo them. The past few times it has kept the map. Either way- it’s annoying to have to manually reconnect each month for no apparent reason.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Zachary,

      Thank you for taking the time to review the Shark Matrix Plus Robot Vacuum & Mop. We’re pleased to know it’s been performing well in terms of cleaning and mopping. That said, we understand how inconvenient it must be to experience monthly disconnections from the app, especially when it impacts your home’s mapping.

      This isn’t the experience we want for you, and we’d like the opportunity to support you further. Please reach out to us at 1-888-228-5531, where our dedicated Robot Support team can help troubleshoot and resolve this recurring issue.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would buy again. Wouldn’t change anything about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean Latifah

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new Shark. So much better than our Debot.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and the app is user friendly cleans greats and does not miss a spot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this robot vacuum for a few months now and it works great. It gets stuck a lot less than my last one. It has beefier tires.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Noise level

    Rated 5 out of 5 stars

    Best robo vacuum mop combo.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best robot vacuum Ive owned. Vacuums and mops, maps your home so it can be set to clean specific areas or even avoid areas you dont want cleaned. Easy to use and so quiet you forget it is running.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use this daily and have no issues. The app was little rough to set up but its great now!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Shark robot vac and mop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done…. most of the time. The mop pad attachment has already broke( it’s been a month). It often gets itself stuck in random places and it will randomly have trouble returning to the base. I loved the Shark robot vac I bought a few years ago and I’m honestly kind of disappointed that this one does so mediocre compared to its predecessor.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Rebecca, thank you for taking the time to share your feedback. We’re glad to hear the Shark Matrix gets the job done most of the time, but we’re truly sorry the robot got stuck in random places or struggle to return to its base and the mop pad attachment breaking so soon; especially when your previous Shark robot performed so well. We’d really like the chance to help make this right. Please reach out to our customer support team at 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET),so we can assist with a replacement for the broken mop attachment, troubleshooting steps to improve navigation, and guidance to ensure the robot is returning to its base reliably. Kind Regards, Shark Robot

  • Rated 5 out of 5 stars

    Shark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing its really making my life easier especially with 3 dogs in the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Use Of Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this item—it has exceeded my expectations in both quality and performance. It’s proven to be a great investment that adds real value, and I’m confident it will continue to deliver long-term benefits. I highly recommend it to anyone considering making the purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Functional but room for improvement

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been running the vacuum daily for about a year now without any serious issues. My only complaints are related to the App. It frequently logs me out unprompted and some times takes several times to log back in. The app also frequently deletes the map of the house so in order to use the room feature, I have to stop what I'm doing and re-add all the rooms in the house. As a whole, the app needs some major work and I'm not sure i would buy it again.

    No, I would not recommend this to a friend