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Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1187 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,187 reviews
  • Rated 4 out of 5 stars

    Surprised me!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Kraken-per our dogs I had to send her out a few times to learn/map the house. Over time she changes her pattern. Doesn’t clean the same. I’m amazed at how much “stuff” gets picked up. I think I can do without the mop part. Kinda a pain in my opinion. For some reason she only cleaned half the area today. Will keep an eye on that. Otherwise more than I expected really. I’m happy with my purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good as a vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a vacuum cleaner it is very good, it has large wheels, it doesn't get stuck in furry carpets, As a mop also works well, the only downside is that the cleaning tank on the base only works when using the vacuum cleaner (if you install the mop, the base will only be used to charge the battery) Other issue is the restriction to install the APP in foreign Countries

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stress relief, reduce your amount of time when you clean the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device. Good cleaning, good app. Easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shark vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cleans well it is a little loud but not to bad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's a love hate thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this vacuum. it does such a great job. Get the warranty, because it will break after a year of use (if you have pets). But i love it so much I just keep repurchasing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum/Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This vacmop does a great job and seems to be pretty thorough. We like it better than our old Roomba that seemed to conk out on us and always was having issues. Similar to other reviews you might see, the app is lacking. I wish it had some more features, but overall easy to use. At this point it has run about 18.5 hours without any issue since first bought it. So of course still a lot to be dtermined, but at this point, we are happy that we went with this Shark!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It mops better than I can

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm familiar with the vacuuming (I also have an AE2500), and this has much more power, but I'm reviewing mopping. It mopped better than I did. Seriously. I tested this: I mopped my floors first (Swiffer wet). I didn't pickup much dirt. I then set this up and after mapping, I threw on the mop. Seriously?! It mopped the house and picked up much more dirt than I could manually mopping. Time will tell, but based on initial performance ... yes. Get this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life changer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was lil skeptical about this robot for some reviews I read before but after 1 month of use I can give a honest review, I have 2 dogs and 1 baby, this is a clean changer, it really helps with dust and dog hair, it mops really good, is not for large spills but for your everyday it works perfect. You set the map and schedule you want this machine cleans and then it does his work. I really love it. In my case I use a steamer machine once a week to sanitize and the shark robot everyday. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I figured out how to mop, I'm loving this little cleaner! My rugs and carpets are clean again, and I no longer need to mop! Love it's cheerful song as it begins to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great producer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product I bought two one for me and one for my neighbor. I waited until Black Friday to get it for great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steve McClean, robot extraordinaire!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this robot!!!! I was so surprised by the ability it had to map my house and how efficient the vacuum was.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great. Til it didn’t. I’ve had it almost a year. The app doesn’t work right anymore. It doesn’t have a map of my house anymore so it just cleans wherever. It gets stuck all the time on nothing at all. Just stops in the middle of the carpet. The mop doesn’t mop at all anymore For more than $400 I expected it to last a little longer than 9-10 months. Very disappointing.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We understand where you are coming from, and we're so sorry to hear that your robot vacuum has stopped working properly. Please reach out to our team by phone at 1-888-228-5531, so we can look into this further.
      Kind regards,
      Shark Clean

  • Rated 3 out of 5 stars

    Shark Matrix

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the shark vacuum and mop. It works great. However, there is a design flaw with the fluid reservoir. It has a small plastic clip that breaks pretty frequently.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Amie,

      Thanks for sharing your experience with the Matrix Plus.

      We’re glad to hear you love how it vacuums and mops, but we’re sorry about the recurring issue with the fluid reservoir clip. That kind of design flaw can be frustrating, and we appreciate you bringing it to our attention.

      Please reach out to our Customer Service team at 1-888-228-5531. We’re available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We’d love the chance to help.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Workhorse cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very intuitive, and instructions make it try and error, but easy. Much better than a maid or cleaning the large floor space myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perf for cat hair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My absolute favorite vacuum! I love that I can send it to vacuum while I’m not even home! Picks up all the pet hair great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was concerned with a single sweeper and it also being mop capable that both would suffer in performance. But we took a chance and both work great. We did upgrade the sweeping brush to a three brush but it works well either way. Mopping is honestly better than anticipated. You will still need to clean and scrub but this definitely extends that out a lot while ensuring all the hair and dirt is mostly gone. I think the only issue I found is with the new method of tracking and mapping is certain areas lower to the ground it doesn’t even attempt to go under which is unfortunate. But I recommend it still over any other smart robot vacuums.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Auto robot for the win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what I want both vacuuming and mopping. Does not hit the deep stuff but a few runs gets the vast majority of the stains.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome tool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this it makes my life alot easier at home especially with kids ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new shark!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price!! Ready to use and works so well!

    I would recommend this to a friend