Customer Ratings & Reviews

Robot cleans great. Fast and easy setup. Highly recommend.

Vacuuming and mopping works great. Easy setup in app. Does everything I need it to.

Good performance ! Yet to try the mopping feature and should wait for a further update ! Vaccum is great , ease of use and ultra clean mode is good

Works decently. Doesn’t get into corners like I would like and the mopping does okay. Good for daily maintenance. Still requires a manual vacuuming and mopping from time to time. Knowing what I know, I wouldn’t buy it at full price, definitely worth it on sale.

Love the Matrix Plus 2-in-1 Robot Vacuum and Mop. It works as described. Cleans the floor very well.

The Shark Matrix Plus 2 in 1 Robot Vacuum & Mop has done better than I would thought. We have dogs and it does get very dirty and this thing picks up everything and has no problem with it. The mopping feature does good and helps out with keeping the floor looking good. I would definitely recommend this to others and we have purchased this as a gift for family as well due to it doing such a great job job.

I like it, the app was easy enough to set up, and the robot hasn’t gotten stuck yet. A couple times it had trouble finding the dock, but I believe it was due to the way I had set it up. Follow the instructions and you’ll be good.

This cleaning bot has really changed the game in our home !! Works amazing!

This is a great device. You set it on the app and does its thing. Cleans well! Very happy.

It works great for cleaning and even a surface level mop. The problem is once a month it randomly disconnects from the app and the only way you can fix it is by deleting it and fully reconnecting. The first time it did that I lost the home’s entire map and had to redo them. The past few times it has kept the map. Either way- it’s annoying to have to manually reconnect each month for no apparent reason.

Great product would buy again. Wouldn’t change anything about it.

Love our new Shark. So much better than our Debot.

Very easy to use and the app is user friendly cleans greats and does not miss a spot.

I have been using this robot vacuum for a few months now and it works great. It gets stuck a lot less than my last one. It has beefier tires.

Absolutely the best robot vacuum Ive owned. Vacuums and mops, maps your home so it can be set to clean specific areas or even avoid areas you dont want cleaned. Easy to use and so quiet you forget it is running.

Use this daily and have no issues. The app was little rough to set up but its great now!

It gets the job done…. most of the time. The mop pad attachment has already broke( it’s been a month). It often gets itself stuck in random places and it will randomly have trouble returning to the base. I loved the Shark robot vac I bought a few years ago and I’m honestly kind of disappointed that this one does so mediocre compared to its predecessor.

Love this thing its really making my life easier especially with 3 dogs in the house

I absolutely love this item—it has exceeded my expectations in both quality and performance. It’s proven to be a great investment that adds real value, and I’m confident it will continue to deliver long-term benefits. I highly recommend it to anyone considering making the purchase

I've been running the vacuum daily for about a year now without any serious issues. My only complaints are related to the App. It frequently logs me out unprompted and some times takes several times to log back in. The app also frequently deletes the map of the house so in order to use the room feature, I have to stop what I'm doing and re-add all the rooms in the house. As a whole, the app needs some major work and I'm not sure i would buy it again.