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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1334 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,333 reviews
  • Rated 2 out of 5 stars

    Defective software/wifi driver

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The was a replacement of my previous one that lasted 7 years. Always had a good experience with these products. I think I just got a lemon. This one would disconnect from wifi after every run. I'd have to go through the whole process of reconnecting to the router every cleaning. I have no dead zones in my house. Hopefully won't have the same issue when I replace this one.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Nathan,

      Thank you for sharing your review. We're disappointed to hear that your Shark Matrix Robot Vacuum repeatedly disconnected from Wi-Fi after each cleaning run, requiring you to reconnect it every time. We understand how frustrating this must have been, especially as you've been loyal to the brand over the past few years. We'd like the opportunity to complete troubleshooting, and we encourage you to contact us at 1-855-427-5127. Our team is available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m.

      Kind regards,
      Shark Home

  • Rated 4 out of 5 stars

    Good vacuum at a lower price point

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good robot vacuum at a lower price point, but the suction is not great (only 2,500 PA) and I found it was not enough suction to take care of all the crumbs on our rugs.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Cant complain

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing does just what i need it to. Cleans the floors very well. You can also take everything apart and order new parts. The vacuum is very fixable

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has helped me a lot in keeping the house clean, it works very well, even when I'm not at home. Sometimes I need to repeat the operation to get it completely clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive. Easy to use and good performance. Good money value

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Robo vac

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well most of the time. Once in awhile it likes to get stuck near a radiator.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Cleaning master

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it to my mom as a gift, she loves it so much. Helps clean up the house and makes the work load on her super easier.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Good one

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robo does everything it has to. Sometimes it needs somebody to follow while its stuck between dining chairs or carpets. Slow but cleans well.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    My Wife's helper.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a great buy for the busy family. Not the best mopping but perfect for multiple times a week. works really good for cleaning all the floors while at work or at church. Once mapped, you can send it to do single rooms.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took so many attempts to set it up with your phone, but after that it worked perfectly!! I recommend this forsure.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 5 out of 5 stars

    Baby Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this has made my life so much easier. It cleans the whole house and uses a pattern, unlike the random go-everywhere with the Rumba

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Product Shark has made! Clean Floors & Mopped Quickly!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trying to program to recognize my carpet/rug area. Having a little trouble. Other than that i love it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark matrix 2 in one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is incredible. It cleans the floors and carpet amazing . Easy use and easy to clean

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Absoloutly horrendous. -5 stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d like to start this review by stating that I’ve had Shark products in the past, and have had very little problems with them. That being said; this is not just the worst robot vacuum I’ve ever purchased. It’s in the running for one of the worst THINGS I’ve ever purchased. I cant walk more than three feet away from this thing if it’s running which is an even bigger bummer than it sounds because it can rarely get more than five feet away from the charging base. The map is profoundly useless.. This machine has missed it’s target room at a rate of 100%. I set which room for it to go to, and watch it pathetically flounder about the area surrounding the charging base popping up error code after error code. IF you can successfully have this piece of garbage make it to the desired room (Which is a MASSIVE if) you get the absolute pleasure of watching it choke on even the smallest things. Shame on you Shark. You should’ve left this one on the drawing board. How dare you charge consumers for this. I hope this review finds you hard at work cutting refund checks.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Nick,

      Thank you for taking the time to share such detailed feedback. We appreciate you being a longtime Shark customer and understand how disappointing this experience must be. The challenges you described with navigation, mapping, error codes, and debris pickup certainly aren’t the standard we aim to deliver with our robot vacuums. Your comments will be shared with our development team as they continue working on future improvements. Feedback like yours is valuable and helps guide enhancements to both performance and usability. In the meantime, you can reach out to us at 1‑888‑228‑5531, where one of our product specialists can ensure you unit is working as intended. We're available Monday–Friday, 9 a.m.–9 p.m. ET; Saturday, 9 a.m.–6 p.m. ET.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well for floor mopping!!! Happy with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SHARK 2-1 ROBOT VACUUM INLOVE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my Shark robot vacuum! It’s very quiet, which is a huge plus, and it cleans really well—even picking up dirt I didn’t realize was there. It gives me such peace of mind knowing my floors stay clean without me having to do the work. Definitely worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Euffy Robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum replaced another robot. I much prefer this unit. Ease of use, the app, dependability.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device. Good cleaning, good app. Easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy with my ourchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart system and easy to install. It does well notifying you of errors, like the roller needs clearer. There are errors that seem to be false, for example it thinks it’s on a ledge but it’s only bumped up against a floor vent. I still think it’s worth its value

    I would recommend this to a friend