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Customer reviews

Rating 4.2 out of 5 stars with 1244 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,244 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Use tech to help with Vacuuming? YES! Why not?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift from family who wanted me to have technology help with cleaning. I'm delighted with the Robot vacuum!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good as a vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a vacuum cleaner it is very good, it has large wheels, it doesn't get stuck in furry carpets, As a mop also works well, the only downside is that the cleaning tank on the base only works when using the vacuum cleaner (if you install the mop, the base will only be used to charge the battery) Other issue is the restriction to install the APP in foreign Countries

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent had any issues. Sometimes we have to clean the roller brush from time to time, but that seems normal. I havent used the mop function yet though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly fine. Help me to do almost nothing with my house cleaning.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Doesn't handle heavy dog hair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vaccum works well on hardwood and pretty good for what it is on carpet. When the dog is in heavy shedding mode it gets brush roll stuck very often. Need to clean in out by hand and dispose of the hair. I do have an extremely hairy dog and it comes close to bogging down my Dyson plug in vaccum at times if there are big clumps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have item!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this product. It cleans great, gets things I the corners, and I love the mop feature! An absolute must have!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Needs some app update

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In theory it’s a good product. I got one that was missing a part so I wasn’t able to program the area rugs. The app has a couple of issues, so it’s not user friendly. If they improve the app definitely worth the money. We end up returning it, too many issues within 3 days with the app. I have to say it did an amazing job the clean and mop we tried once.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Miguel,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you were having trouble with your Matrix, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Shark vac

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome vacuum and mop combo. Works extremely well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for hardwood

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Wish I had the higher end model. The only downside is having to replace the water.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad, works great, lots of features, I am satisfied with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good vacuum robot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, practical device. Very recommended and affordable.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best Robot vacuum I have owned.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mop does fantastic and set up was easy. I did have one issue, but contacted Shark and they resolved it immediately.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there,

      Thanks so much for the great review! We’re thrilled to hear the mop is working fantastically for you and that setup was a breeze. It’s also great to know our Shark support team was able to resolve your issue quickly, that’s exactly the kind of service we aim to deliver! We do hope for your continued support.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Was missing in my life!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic. I use it 2 3 times a week and it does q great job. I do wish the battery lasted longer but everything else is perfect

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Skip tje Mop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacume is awesome and works well. The mapping feature is great if you want to exclude areas. Skip this model and get one without the mop. The effort required o constantly change the mop pad & fill tank is more than if you just mopped yourself. Would be 5 stars without mop.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for sharing your feedback on the Shark Matrix Plus Robot Vacuum and Mop. We're glad to hear that the vacuum and mapping features have worked well for you and that the exclusion zones have been helpful.

      We understand your concerns regarding the convenience of the mopping function and appreciate your honest input. Your comments will be shared with our product team as we continue refining the balance between automation and ease of use in multi-function models. If you ever need help optimizing the unit or exploring a vacuum-only option, our team is happy to assist at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum/ mop. No issues and I have had it for a few months now

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive. Easy to use and good performance. Good money value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vac & mop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return it , as my house is not big enough for the machine to work properly . Wish I had a bigger house so I could have kept it . I would recommend it if you have a bigger area to use it in .

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Shark is my favorite shark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for cleaning , so efficient in saving time and energy.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has helped me a lot in keeping the house clean, it works very well, even when I'm not at home. Sometimes I need to repeat the operation to get it completely clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went through many robot vacuums. This is the best one! We hsve two goldens and the fur gets everywhere. It vacuums and mops, what more could we ask for!

    I would recommend this to a friend