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Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1187 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,187 reviews
  • Rated 3 out of 5 stars

    The shark matrix robot mop and vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cleaning is good, how ever it concounters issue with mopping after couple of weeks. The shark customer care is waste of time and never helps you.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Sujith, thank you for sharing your feedback. We’re glad to hear that you’re satisfied with the vacuum’s cleaning performance, but we’re very sorry to learn about the issues you’ve experienced with the mopping function after a few weeks of use. We’re also concerned to hear that your interactions with Customer Care were not helpful. This is not the level of support we aim to provide. We’d like the opportunity to help resolve the mopping issue and improve your experience. Please consider reaching out again to our Customer Care team at 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET), so we can better assist you. Kind Regards, Shark Robot

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum and mop the app is easy to use, I ve being using every day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Matrix Plus 2in1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hesitant to spend the money on a robotic vacuum but am so glad that we did. Have been a Shark Vacuum owner for years so I chose to go with the Shark Matrix Plus 2in1. It is great! With a shedding dog in the house it does the job on both carpet and laminate flooring. Love that it can also mop the floor - a lot easier than doing it with a mop and pail!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product by Shark

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best robot vacuum I have ever had. Do all vacuum at the same time mopping

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing no need to brush floors now and mop it too, cats like it also so pretty good thing - i recommend it to buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to program and cleans great. With the mopping system it gets my floors shiny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark vac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great! Love the self emptying but wish it came with more pads

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife and she loves it. It mapped out the house perfectly and it mops and it vacuums almost as good as she does...lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BIG HELP!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of D best purchases i made! It cleans so good and mops the floor and makes it all shiny! Big help for someone that dosnt have time to clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark matrix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, what can I say about Matrix 2-1 Shark? The best robot I've ever bought for cleaning my house. It vacuums while it mops! It's simply amazingly excellent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great !

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good if you don’t have pets , or atleast my dog was not a fan of it . But perfect for a quick clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does loss a connection once in a while but works very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing .... works great and with the best results

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup works great it’s better than the robot version

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Floors dont look clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had really high hopes on this one... Vacuum option still the best but the mopping is where the issue starts. I have tried it a few times and every time is the same, the floor ends up with a very visible marks giving it a not so clean look. I have an older version of the shark robovac and this was never a problem. Im thinking about returning it and get the old one.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that the model RV2610WA has disappointed you, and you wish to returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    My little helper

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a dream. Great deal when I purchased. Look fwd to see how the mopping function does.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Vacuum story

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was such a good one with such a good deal I got it during Thanks giving but because of job loosing my job and with all uncertainty and in panic I returned it and now I am regretting because now I have to wait for that price till next thanks giving or pay 300$+ I tried all the robo vacuums from LG to Irobo this is the best one. this is my robo vacuum story.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient little device. Fairly quiet and does a reasonably decent job. Should've bought one sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for biweekly or even daily cleaning!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuums and mops hard surfaces fairly well. Highly recommend, especially during discount season.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Vacuum love mop not somuch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the vaccum part of this and self emptying. I do think the mopping part of this could be a lot better. The mopping pads are very thin. When my floor is mopped it it left with streaks.

    No, I would not recommend this to a friend