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Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1187 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 1,187 reviews
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good………………………………..zzzzzxxsxzxxxxxxxxxxxxxxxxxxxxxxxxxzzzzzzzzzzzzzxxxddddxxdxxt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, does a great job on my new vinyl floors. Both mop and vacuum. I have one dog and one cat as well!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cleaning good but flimsy material

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this product for 9 months now. I am using it twice a week roughly for mop + vaccum. Although it does an acceptable job cleaning, the mop tank was broken twice in the past months. The brushroll is already worn out and the brushroll door also got broken. In no way I have abused the product. These are beyond minimal wear and tear of a good quality product. Usually the replacements are expensive and out of stock and not covered by warranty so its an additional $ . The software could also do better there are occasional glitches but not a deal breaker. So overall 3stars for doing the job but for quality 2 stars.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Arin,
      Thank you for taking the time to leave a review.
      We’re so sorry to hear that you’ve found this robot flimsy in terms of material and that replacement parts are expensive or difficult to find in stock. We will certainly share your feedback regarding the mop tank, brush roll, and brush roll door with the relevant teams for consideration in future products. However, if you still need any help with your product, please don't hesitate to reach out to our team by phone at 1 800 668 9600.
      Kind regards,
      Shark Clean

  • Rated 3 out of 5 stars

    Cleans well, terrible to set up

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well, definitely some work is needed on the software. When you first attach the mopping attachment it can take almost a full pass of my kitchen before it starts dispensing fluid. Also, the house mapping could be better or easier to tune. Took a couple hours to get it dialed in to mop next to our area rug but not on it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Wyatt,

      Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We’re glad to hear that it cleans well, though we understand that the software and mapping setup could be more seamless. It’s great that you were able to fine-tune the settings to avoid mopping your area rug, but we appreciate your feedback on making this process more intuitive.

      We’re always working to improve our technology, and insights like yours are incredibly valuable. If you need any further assistance in optimizing the mopping or mapping functions, our support team would be happy to help at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Cleaning master

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it to my mom as a gift, she loves it so much. Helps clean up the house and makes the work load on her super easier.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Would buy again!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum and home mapping is super easy to use! I feel like the mopping takes a little longer than I’d like, so we haven’t used that feature as much. Still such a great buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharknado

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, and efficient. Love the compatibility with your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definite Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! So convenient, easy to set up. Worth the money for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it works gradually around my room & kitchen & my living

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good vaccum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cleaning both on carpet and hard floor. Mop function works fantastic. App provides flexibility in terms of schedule, areas to clean, carpet zones etc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is like having an extra set of hands! I love it, I can start working in one area and it starts in another

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark 2 in 1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    highly recommended. clean and mop as expected. once you mapped it cleans as you mapped. easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saves my family so much time!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been wanting one of these for awhile and my wife finally said yes after I found it on sale for a good deal. Couldn’t be happier! Let the robot explore your house and it’ll map out each room and it’ll get to work. We have 3 cats, 1 dog and a 19m old baby, as you can imagne the pet hair and toddler snacks.. haha!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace a previous Shark bot and it's doing great. The learning feature for the map is actually pretty impressive, as we have lots of obstacles for it on most days with a teenager and home business changing the terrain on the regular without beating up furniture and walls. It does a solid job of picking up dust and a lot of pet hair. I have not had a chance to run the mop function yet, but it seems like something neat to try out soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing i love it i can run it whole gong out and it clean amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Multi-Dog home

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so impressed with this product! I have four dogs, and it’s a lifesaver for keeping our home hair-free. The only downside is that it can’t be used upstairs, so I can’t use it to clean upstairs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must buy!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this robot vacuum! Love the option between vacuuming and mopping

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Robo Vac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing product so far. Used it for a week now. Picks up debris on floor great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best purchase so far this year. I work 9-5 and have 4 kids and a dog, this is a lifesaver. I can come home to a clean house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark Robot Vacuum is a wonderful helper with the house chores. Minimize my actual cleaning time a lot.

    I would recommend this to a friend