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Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1187 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,187 reviews
  • Rated 5 out of 5 stars

    Robot floor cleaner.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is loving this cleaner. Best buy i made from Best Buy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Absoloutly horrendous. -5 stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d like to start this review by stating that I’ve had Shark products in the past, and have had very little problems with them. That being said; this is not just the worst robot vacuum I’ve ever purchased. It’s in the running for one of the worst THINGS I’ve ever purchased. I cant walk more than three feet away from this thing if it’s running which is an even bigger bummer than it sounds because it can rarely get more than five feet away from the charging base. The map is profoundly useless.. This machine has missed it’s target room at a rate of 100%. I set which room for it to go to, and watch it pathetically flounder about the area surrounding the charging base popping up error code after error code. IF you can successfully have this piece of garbage make it to the desired room (Which is a MASSIVE if) you get the absolute pleasure of watching it choke on even the smallest things. Shame on you Shark. You should’ve left this one on the drawing board. How dare you charge consumers for this. I hope this review finds you hard at work cutting refund checks.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Nick,

      Thank you for taking the time to share such detailed feedback. We appreciate you being a longtime Shark customer and understand how disappointing this experience must be. The challenges you described with navigation, mapping, error codes, and debris pickup certainly aren’t the standard we aim to deliver with our robot vacuums. Your comments will be shared with our development team as they continue working on future improvements. Feedback like yours is valuable and helps guide enhancements to both performance and usability. In the meantime, you can reach out to us at 1‑888‑228‑5531, where one of our product specialists can ensure you unit is working as intended. We're available Monday–Friday, 9 a.m.–9 p.m. ET; Saturday, 9 a.m.–6 p.m. ET.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Or personal maid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work amazing. Makes my life alot easier not needed to clean floors all the time. We have 4 cats and a dog.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Makes my life easy

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing cleans so well. Makes my life super easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Super quiet

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a really good job, but can't pick up hair like if you shaved and dropped it on the ground or what not. But the no will get it if you switch over to that. The noise is 50-53 dbs, so super quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loveeeeee it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need this in your life PERIOD. Just fyi you still need to vacuum and mop but this would definitely help and save you some time. I like to use it when i’m not home or at night. It collects dust and makes my floors look shiny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Love the app. Really cleans well!! Would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robot cleans great. Fast and easy setup. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome vacuum!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a GSD and anyone who has had GSD knows how much they shed. This vacuum has made my life so much easier. I’ve had other vacuums and I can say this one by far is the only one that can keep up with my dog.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good bot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! With us having 2 dogs it keeps up with the hair very well and the mopping side of it also does well ,we do have to have it run twice to get a good cleaning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best one

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Made easy my life. Don’t need to worried about dust

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is amazing! It cleans deeply and thoroughly, and my mom really likes it (she gets less tired). All you have to do is make sure there’s nothing lying around, and it does the rest on its own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Matrix Plus 2-in 1 Broombot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does as described. Mapping, the Vaccuming & Mopping all good. Recommend at this budget

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time Saving Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Machine , true Time Saving , Clean better than Human , highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark robot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the shark robot it keeps my house clean at all time I glad to have it at homa

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleasantly surprised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about this actually working. Im totally amazed and surprised the great job that it does. I would definitely recommend getting this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy. This little guy is so good. I'm only sad I didn't get one sooner. The mop function is amazing. I have 2 cats and a dog and wood floors. It used to be impossible to keep up with the hair. It runs every morning before anyone is awake and my floors have never been cleaner. Its way quieter than I expected and I was worried it would fall down stairs but no problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The tornado

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good like a tornado. make sure nothing is in it’s way or it will try to eat it up, including the dogs bed, the wires under the adjustable bed, Christmas tree skirt, etc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moms Christmas gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mother wanted this for Christmas. I was skeptical but after setting up and seeing the home mapping feature go into work I quickly saw that this was totally worth it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Robo Vacuum/Mop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New vacuum/robot mop works well. Quieter than previous robot vacuums. Mop is decent but don’t expect perfection.

    I would recommend this to a friend