Customer Ratings & Reviews

Very intuitive, and instructions make it try and error, but easy. Much better than a maid or cleaning the large floor space myself

Absolutely love this! We schedule it to run everyday and with two dogs it leaves our floors perfect

I've only had this for 7 months and I'm already having issues. It doesn't stay in the "mapped" area. What's the point of connecting it to Wi-Fi if it goes wherever it wants anyway? I keep getting "brush roll stuck" messages. I clean out the brush roll and everything else and it will run once or twice then I get that message again. I have it running daily to keep up with the dogs. I think this would work great if you don't have pets.

This is our 1st robot vacuum and mop combo unit. After initial set-up and learning curve, I am pleasantly surprised by the amount of things this device can do. It has made our lives much easier as I have scheduled it to start late night and by the time we get up our main living area and kitchen are all clean. We usually perform mopping during the day. I am thinking about getting a Vacuum only unit so we can use it in our 2nd level.

After a lot of reviews of many different robot vacuums, we determined that Shark was a preferred brand. We had a list of features that we knew our choice had to have. This had almost everything we wanted. It’s only been a few months since our purchase but this robot has lived up to all we researched.

Cleans well, definitely some work is needed on the software. When you first attach the mopping attachment it can take almost a full pass of my kitchen before it starts dispensing fluid. Also, the house mapping could be better or easier to tune. Took a couple hours to get it dialed in to mop next to our area rug but not on it.

Awesome vacuum and mop combo. Works extremely well!

It does what I want both vacuuming and mopping. Does not hit the deep stuff but a few runs gets the vast majority of the stains.

I love this machine, it keeps my floors clean when life gets busy.

Love this little robot. Only thing that seems to be an issue is the little arm brush, it tends to get work down and pop off. Device still works well though.

bought this for my morher for morhers day and she loves it. it does a great job mopping and vaccuming. the directions are very clear how to set up and use.

It's really a good buy. The vacuum clean excellent. We recommend it.

On my third machine, the other two stopped dispensing water. Both were replaced under warranty through Shark. If you don't mind spending 1+ hours working with the warranty department they will replace the machine after troubleshooting and sending you the water reservoir first (which never corrects the issues) to try before sending a new machine. Expect a total down time of approximately two weeks. It works okay when it is working. Don't expect it to replace (manual) weekly mopping, but it is okay for in-between cleanings. The first one made it just shy of one year, the second one only 3.5 months. I will keep replacing while it is under warranty if needed. If eventually a machine makes it beyond warranty before malfunctioning I will upgrade to a different brand with more options.

Easy setup. Cleanup is easy and one less continuous task.

Easy set up! Works great! So nice to come in to clean floors.

Very good machine. I love it. It helped me a lot to mop and clean the house. The machine works very good thank you to Best Buy.

Had this Shark 2 in 1 for less than a month and I love it. The mapping feature works wonderfully. I send it to the kitchen to vacuum and then it returns home. That is so handy to do a quick vacuum in a particular room. Spot cleaning is an awesome feature as well. I used the mopping attachment once and it worked pretty good. For a quick clean up, this is a great little machine.

I bought this to help keep up with cleaning dog hair throughout the house.

Got this robot right after me and my family got a new place. Have kept the place clean both hardwood floor and carpet. My first mop robot and I like it so far.

Best purchase ever! Great deal! Best Buy! Always! Thanks!