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Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1187 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,187 reviews
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great piece of equipment. It is the first time that I actually use any of these robots but I'm very happy with the result. I don't have to worry anymore for cleaning my floors. I have set it up to clean my apartment three times a week and it does it automatically. I love walking into my apartment and see the floors clean and smelling good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good vacuum

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love not having to pull a vacuum out all the time. This does the job each day automatically without me even thinking about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does its thing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great device. You set it on the app and does its thing. Cleans well! Very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this Shark 2 in 1 for less than a month and I love it. The mapping feature works wonderfully. I send it to the kitchen to vacuum and then it returns home. That is so handy to do a quick vacuum in a particular room. Spot cleaning is an awesome feature as well. I used the mopping attachment once and it worked pretty good. For a quick clean up, this is a great little machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tony Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this robot. So much easier to use than the other brand I replaced it with. The mop function is awesome as it actually mops like I would. It actually scrubs as it goes and doesn’t leave the floor wet. The vacuum is powerful. The self-emptying is handy as it docks and empties to complete the whole house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark robot vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new robot vacuum! It clean very good, take time to come back and reclean, mopping clean. It is a good size which gives it clean under bed and cabinets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent, great app control for mapping the entire house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Item. Clean your home from anywhere

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mother. She’s been loving the ease of using it. She is able to vacuum her home while being miles away from it. My only critique is that you have to swap the mop manually, which isn’t too much of a hassle.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stops mopping after 2 weeks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I warrantied it out 2 times already within a month and the mop stops working, this vacuum works good and mops great! But very disappointing it stops mopping after couple days.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Daniel,

      Thank you so much for sharing your experience. We’re really sorry to hear that your robot vacuum’s mop function keeps failing, particularly after already going through the warranty process twice in such a short time. That’s incredibly frustrating, especially when the vacuum performs well otherwise.
      It’s disappointing when a product shows so much promise but doesn’t hold up over time. Your feedback is important and highlights the need for better reliability in everyday use. We appreciate you sharing your experience as it helps inform future improvements.

      Kind Regards,
      Shark Clean.

  • Rated 5 out of 5 stars

    So far worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive even on sale it cost 4 bills especially comparing it to other robot vacuums but worth it if you have a pet. It does well for vacuuming and mopping. The mapping function is a bit annoying but you have that issue in the beginning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy clean with Shark Robot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for being our first robot vacuum. Mopping feature is really goos and self clean feature helps not needing to empty the trash daily. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robot works amazing. It does a great job overall cleaning the floors

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Vacuum/ cleaning mode to be change manually

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but didn't understand that we need to manually change the vacuum/ cleaning mode

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Anthony,

      Thank you for sharing your feedback. We’re glad to hear you’re enjoying the product overall. We understand how the need to manually switch between vacuum and cleaning modes can be confusing at first. Your comments are appreciated and help highlight areas where clearer setup guidance or communication could improve the experience for future users.

      Kind Regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easy to use. Cleans well and takes up little space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient while operating. Does pose an annoyance when you have to swap the mop pad off to vacuum and required to but it back on after

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Sharkira robot is the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent product, the robot is the excelent complement to maintan clean my house

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unsophisticated App

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job, but the app is so slow. Also, I thought I'd be able to run some errands and come back to clean floors...no. I have to supervise this to help it stay in a specific area. I wish I can use the app to send it to a specific point on the map. Lots of compartments to clean out too. Sort of high maintenance. Not worth the $ for me :(

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for taking the time to share your experience with the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop. We're glad to hear it gets the cleaning job done, but we’re sorry to hear the app performance and the need for hands-on supervision didn’t meet your expectations.

      We understand how important a smooth, intuitive smart experience is—especially when you're looking to automate cleaning while you're away. Your feedback about navigation precision, map control, and overall maintenance will be shared with our development team as we continue to improve functionality and ease of use in future models.

      If you’d like assistance optimizing the app or cleaning routines, feel free to reach out to us at 1-888-228-5531. We’d be happy to help you get the most from your robot.

      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Great Christmas gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on all floors and is easy to work with app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great shop with this robot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it in both modes and works perfectly. The App is working great. Maybe you need time at the beginning to configure your house map and areas but having this tool makes everything easier and better. My wife is in love with this robot because floors look shiny everyday. I recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cleans better than my previous shark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the combo unit. only thing that bothers me is leaving the house and no being able to use Both the mop and vacuum part while away. but all the same its nice to have both options.

    I would recommend this to a friend