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Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1187 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,187 reviews
  • Rated 4 out of 5 stars

    Map needs some work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum cleaner works great. When I tried to mop a small area, it refused to go. It was leaving the dock, making the regular noise then returning to the dock without doing anything. It is very quick to map the area, but it took me 3 or 4 attempts to recognize my 2 bedroom apartment. The app is not precise to separate the rooms. I wish the AI could recognize the hard/carpet lines on the border of the room and adjust it accordingly. When I'm vacuuming my dining area (hard floor), 1 foot into the carpet (living room) is also interpreted as if it is in the dining area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Investment Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this product was such a great investment my wife loves it because she no longer has to sweep or mop!!! We have hardwood flooring throughout the entire house an it does a great job vacuuming and mopping so easy to program and it empties it self!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the best <_>

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the best robot for cleaning running smoothly It’s make the flooring very clean. I’m really happy that I get it from Best Buy. The best choice that I get anyone ask me one to 10 it’s hundred to 10.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HIGHLY RECOMMEND

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have vinyl hardwood all through my apartment. I also have an American bully that loves to drink water and make a mess throughout the house. Wife was getting tired of mopping everyday, so we invested in this BEST IDEA EVER, COMPACT AND RELIABLE! A mop doesn’t get touched anymore

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my parents. They love it (the kids named it Jalapeno) lol Works great for my mother that has a hurt back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark week lol

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for picking up dog fur help mop aswell i recommen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mostly good at what it does

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuuming feature works well, though it seemes to get confused on mapping sometimes. The mopping function is not very strong but for basic maintenance its on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente producto

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, the app is easy to used and the robot is a perfect match

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worked for a week

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked for about a week and a half then was getting an error code regarding a wheel. I cleared the wheel which did not have any debris in it then restarted to get the same error code. Not too sure why it would get debris caught in the wheel so easily but for a vacuum if that happens after a couple uses then I am not sure you would want to use a vacuum like this one.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Michael,

      Thank you for taking the time to share your experience. We’re so sorry to hear about the trouble you’ve experienced with your vacuum. That sounds frustrating, especially after only a short time of use. We definitely want to help get this resolved for you. Please contact our Customer Support Team at 1-855-427-5127. Our representatives are available Monday–Friday from 9 AM to 9 PM ET and Saturday from 9 AM to 6 PM ET. They’ll be able to review the issue and provide the best solution.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Shark robo vac

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great robo vac, the only downside for me is it can’t fit under my couch because of the Lidar sensor on top, other than that it does a great job for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best invention ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a dream I could never keep my floors clean on my own so glad my husband bought me this as a gift for Christmas

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gift heads up - arrives in orginal packaging

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will update my review when we fully test the product, but anyone considering this for a gift should note they ship it in the item box only, and so the person who is supoose to receive this saw it before I could ever wrap it! I didn’t see any warning about this on the listing or while checking out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easily Clean in Less Time.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum. I have 4 cats and this does an excellent job of picking up their dander. I like that the machine self empties without bags. It has made keeping my floors cleaner and with less effort than a conventional vacuum. Would highly recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    shark Matrix plus 2in1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an assortment of wood, tile, and carpet in my house the shark matrix handles all the light cleaning very well. I would suggest clean your home before starting the unit as to avoid over filling the unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it is great. I wish it had a longer battery life, i have 2000 sq ft home and if doing whole house on high setting it does need to charge. Wont take a star off because it does state will do 1500 sq ft house. Product works as described

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it easy to use and does a good job cleaning

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Runs like a champ!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to setup and runs like a champ. Does a good job with dog hair. I haven't tried the mop function yet so it could be a higher review. Worth it even if you don't use it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Enjoy it very much

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy it very much it helps keep the house free of pet hair and mops the house for me during the week and then when I do my deep clean on the weekends it’s more manageable. The only thing is the clip for the mop part damaged and broke I haven’t had it for a year yet I’m not sure if that’s something that I can take in and be repaired or replaced but right now it’s only been able to vacuum.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good robot vac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, we absolutely love how it cleans. The reason for the 4 instead of 5 * is if you were to purchase more than one (like for a second floor), you can only map 1 floor and can’t have a schedule that’ll run each separately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark VS German Shepherd Fur

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a German shepherd and he sheds like crazy and this robot has been the best at keeping his fur at bay!

    I would recommend this to a friend