Customer Ratings & Reviews

We had high hopes when we purchased our first Shark robot vacuum. We already had a traditional Shark vacuum cleaner so we were expecting a good experience. Unfortunately the Shark robot vac did not live up to Shark standards. We expected the mapping to take time and be a fairly arduous process and it was. After our house was mapped we proceeded to cleaning. Unfortunately this was also an arduous process based on poor app functionality and instructions. On the bright side, after hours of frustration, the Shark did clean our carpeted areas well. Next up was mopping and once again due to poor app functionality and instructions the mopping function was also arduous for the same reasons. After multiple attempts and much trial and error we finally got our robot vac working well. Unfortunately the next time we logged into the app, all of our room definitions and carpet vs mopping definitions were gone. Believe the other reviews that complain about the app functionality. This is a bad product. Ignore the Shark name and reputation as it pertains to traditional vacuums become this robot vac is very far below Shark standards. Our next reboot vac will not be a Shark.

Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black is Good

Absolutely worthless. I never can go to or find the dock, battery doesn’t last, floors are dirtier after it “mops”. Yes, I clean the pads, the unit, the dock, the sensors. These things are absolute garbage. In fact, Shark/Ninja has been on a decline. I will ever buy another one of these again.

I actually bought this for my mother who has trouble vacuuming with a regular vacuum. I tried it at my house first to see how it worked and decided to keep it. OMG lol sorry, Mom. Looks like I will have to purchase another one. Love it!

It does not vacuum well but keeps me sane when I’m busy. We have animals and this vacuum is not really made well for animal hair/fur. The AI for learning rooms is good. It’s also a bit noisier than I’d like, but I have nothing to compare it to. I might just be picky about the noise level. If you don’t have pets, this could work well for you. Also the battery life drains wiggly after a year of use.

Very happy with it. I have the floor plan set for downstairs, I'm able to take into other rooms not specified on floor plan. I waited till it was on sale and got it for a great deal

It works great for cleaning and even a surface level mop. The problem is once a month it randomly disconnects from the app and the only way you can fix it is by deleting it and fully reconnecting. The first time it did that I lost the home’s entire map and had to redo them. The past few times it has kept the map. Either way- it’s annoying to have to manually reconnect each month for no apparent reason.

Is super easy to set up and clean super 100% recommend.

Easy to use and does a great job! I have dog who sheds and a cat and am in an area with lots of wind and dust from construction- this model sweeps up all dust and pet hair daily and is easy to empty! Love it!

Gift from family who wanted me to have technology help with cleaning. I'm delighted with the Robot vacuum!

this one's a really great robot vacuum and mop. so obedient that it is inspiring...

Bought for my wife for xmas. It would not reconizthe mop attachment by the 10th of january. Tried to trouble shoot myself for a week. Finally had time to bring it back for an exchange. Best buy told me nope sorry been over 15 days. So with no help there on my $700 vacuum, I emailed shark. Shark is sending me a new mop head apparently however its not in stock and they cant tell me when it will ship. I asked for a unit so I can exchange and was told nope sorry. Now I have a $700 robot that sits there. So moral of this story is dont buy from best buy and shark because neither one will fix your issue. Good luck.

Easy set up. It has been working good last several months.

I use this nightly. Only wish it would vacuum without the mopping.

Weve had this for 8 months now. The mop attachment did mess up, but shark replaced it quickly after walking me through the teoubleshooting steps. Hasnt failed since. The shark app could use some work but the vacuum is great

Works great!!! On occasion gets a little lost but over all works good for what we need it to! Adjusts to kid toys and will go around em if the are in the way. Have not had any clogs from hair and we have a dog as well. Easy to clean

Great for if you have pets and hardwood floors! Does good on our carpet as well but sometimes the mop setting has a hard time identifying where a large rug is. Makes the upkeep so much easier!

Bought this for my wife and she says it’s the best gift ever!!! Works really well and fits our needs, also crawls over small thresholds with no problems! Best Buy dropped the price and ended up paying just under 400 dollars. Great Deal!!!!

This robot shark is fantastic! The movement is smooth and lifelike, and the build quality feels solid. It’s fun to use and definitely a unique addition for anyone who enjoys cool gadgets.

Works excellent even with dog hair! We have 2 dogs!