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Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1187 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,187 reviews
  • Rated 5 out of 5 stars

    The best employee in my home every week!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best employee in my home every week!!, being honest, is super easy to program and clean very deep

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vaccum does exactly what you would think it does, it cleans on a schedule. However, keep in mind if you are considering buying it. It hates cords, shoe laces, or even socks. If left on the floor it can and will suck it up and get jammed on anything that is not heavy or anchored down. But it is a very easy process to fix and clean out. Secondly, it can only map 1 floor of the house, if you wanted to move it upsets or to a basement, you would have to manually hit the "clean" button on the device for it to work, using the app will cause it to get "lost" or just re clean the same area. Overall, try to buy it on sale rather than full price, it will make the cons seem less significant.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, setting up zones can be tricky but for the most part it does goid at mopping and sweeping

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected! GET THIS ONE!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have waited a year and a half to see how this lasts before actually writing. I use to own a roomba but ended up getting this because it could do both vacuum mode or mop mode. Mop mode is not use as regularly in my home but my god does this help with daily cleaning and spot cleaning as needed. The mop mode is great and useful we just don’t go through the very minimal effort of swapping the containers. With that being said, this is not a fault of the machine but rather my laziness. When I have the mop set up etc, I’m not sure if this is better or same as my mom idea mopping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its really very good cleaner . Simple , useful, quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s perfect for save time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine, clean perfect, easy to use and clem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Vac/Mop Robot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good vac/mop robot. I had to replace my IHome robot after it died on me and I bought the Shark robot to replace it. The Shark does a much better job at vacuuming and mopping works great. My opinion is it's a keeper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing sucks!! It picks up more sand than our upright. The app interface is very user friendly. Setting up zones and schedules is easy to navigate which is a huge plus. We will be purchasing a second one so we can do the whole house on one charging.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum could be a little stronger but the mopping feature for sure is my favorite part. Does a really good job overall. It does loose a little power on the vacuum side after a while though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have a break

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Cleanup is easy and one less continuous task.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Little helper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine, it keeps my floors clean when life gets busy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great bot!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it can sweep and mop at the same time. Also its not that noisy! We recommend this robot!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to vacuum your home, would recommend this to everyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Combo Vac/Mop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good vacuum and mop. It needs a bigger water storage tank. It should still run when the water runs out. It doesn't.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Carpet Lines without the work! ❤️

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I run this overnight and it is such a joy coming downstairs and seeing perfect carpet lines! It picks up all the dog hair on both the hard floor and carpet and gets every section! I have been recommending thsi to everyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Actually does a good job vacuuming and when mopping doesn't leave a sticky feelbto the floor. My only con is that you have to swap out the bin when not mopping but even with that i will still take this anyday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark vacuum

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this shark vacuum it’s very easy to use and the setup took no time at all have recommended to multiple friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, works sweet! However, can't get the app to work. I purchased the product in the US, but as a gift and brought it overseas to the middle east. Every time i try to add the robot to the wifi, it goes error. Might have to do with the location, but manually works neatly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Keep looking for other options

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very expensive gadget for a short lifespan. It stopped mopping (liquid feeding mechanism) in 5 months. It was pretty good at moping when it was working. Not very intelligent route algorithms and would stuck time after time (chair, stairs, carpet) but not very annoying.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re your Shark - Matrix Plus 2-in-1 Robot -RV2610WA. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works great! Never dissapoints! Definitely reccomend!

    I would recommend this to a friend