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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1299 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 1,299 reviews
  • Rated 3 out of 5 stars

    My roommate mops better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mopping feature doesn’t do as good as my roommate does. I tried to help out by getting this but it just didn’t cut it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there,

      Thank you for sharing your review. We’re truly sorry to hear about your experience with the Shark Robot Vacuum. We understand how disappointing it can be when the mopping feature doesn’t perform as expected, especially when you're relying on it to make cleaning easier. You deserve a reliable vacuum to complete your tasks, and we encourage you to contact us at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.

      Kind regards,
      Shark Home

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    shark Matrix plus 2in1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an assortment of wood, tile, and carpet in my house the shark matrix handles all the light cleaning very well. I would suggest clean your home before starting the unit as to avoid over filling the unit.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark makes my jib easier

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This shark robot vacuum is so good, it makes our job easier. I am yet to try the mopping. It pretty cleans everything even the corners. Sometimes it doesn't clean under the cabinet spaces in my kitchen though it has enough space to reach out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shark vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cleans well it is a little loud but not to bad.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    My own "Rosie The Shark Robot"

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonky knees make it difficult for me to clean under furniture, but Shark takes care of it quickly and quietly. Haven't used the mopping feature yet, but expect it to be just as goo. Huge thanks to Amber Martin at Virginia Beach Best Buy for her recommendation.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Expectations exceeded

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans just as good as our shark vac if not better. Super convenient if you have a busy household.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than the roomba we had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good it really sucks it picks up better than our plug in vac and I don’t have to push it around it empty’s and does its thing it even found a sock we had given up on seeing ever again very happy with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vac+mop Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, just set up an schedule for it, and no worries

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome easy to use the best vacuum we love it. It’s very cool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark is always the best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Recommend robot vaccum - you will fall in love

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive but decent job easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thonk its expensive but dies a great job lets see in 6 months

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot floor cleaner.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is loving this cleaner. Best buy i made from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Clean up Lifesaver!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for myself a month ago and after playing in the app trying to understand it, it has made my life sooo much easier. Just bought another one for my mom as a gift. A plus i got it on sale.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gift heads up - arrives in orginal packaging

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will update my review when we fully test the product, but anyone considering this for a gift should note they ship it in the item box only, and so the person who is supoose to receive this saw it before I could ever wrap it! I didn’t see any warning about this on the listing or while checking out.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sorry Mom :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually bought this for my mother who has trouble vacuuming with a regular vacuum. I tried it at my house first to see how it worked and decided to keep it. OMG lol sorry, Mom. Looks like I will have to purchase another one. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, setting up zones can be tricky but for the most part it does goid at mopping and sweeping

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark robo vac

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great robo vac, the only downside for me is it can’t fit under my couch because of the Lidar sensor on top, other than that it does a great job for me.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Shark 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum is great the mopping,I continue to get error on . Over all it’s okay and still helps clean

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Erica,

      Thank you for sharing your feedback on the Shark Matrix Plus Robot Vacuum and Mop. We're glad to hear the vacuuming function has been working well for you, though we’re sorry the mopping feature is showing errors. We understand how that can take away from the overall convenience the product is designed to offer.

      We’d like to help resolve the mopping issue and get your unit working at its best. Please reach out to our Robot Support team at 1-800-668-9600 so we can assist you further.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Wife’s favorite gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife and she says it’s the best gift ever!!! Works really well and fits our needs, also crawls over small thresholds with no problems! Best Buy dropped the price and ended up paying just under 400 dollars. Great Deal!!!!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!!! On occasion gets a little lost but over all works good for what we need it to! Adjusts to kid toys and will go around em if the are in the way. Have not had any clogs from hair and we have a dog as well. Easy to clean

    I would recommend this to a friend