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Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1187 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 1,187 reviews
  • Rated 2 out of 5 stars

    Not worth the price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really miss my old Shark vacuum. This new one constantly bumps into everything and has gotten pretty scratched up as a result. It often refuses to run on schedule or even when I command it to via app or button press. Plus, it doesn't pick up dirt and debris as well as I’d hoped. I keep it clean, so clogging isn’t the issue. I'm just tired of watching it run into obstacles and damage itself, especially considering how much it cost.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Alyshia,
      Thank you for taking the time to leave a review.
      We would feel the same in this situation and we’d like to help you with your Shark Matrix. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. My floor is super clean and my back feels great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Daily use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the machine, cleans well, app needs a little work, but over would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two years later, and she still does the job. If you have a big dog that sheds alot, you will have to empty the canister more. But, it is very advanced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good mop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work amazing I have multiple dogs and it keeps up with all their mess!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark vacuum and mop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever. Only if you will spend some time cleaning it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it!!!!!!!! Vacuum and mops amazing!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good for in the house

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, the app is really helpfully for use iRobot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, cleans good, washes nicely, and good quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    single man with a muddy dog. this thing has saved me 30+min every day from having to mop and vac, even with a hairy german sheperard it handles it with no issue

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Robot vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good robot vacuum, parts degrading are the only issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Long hair cats- no problem!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this robot vacuum. It does an excellent job with long haired cats. I researched several before this purchase and I am happy I chose this one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shark is my favorite shark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for cleaning , so efficient in saving time and energy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dog hair removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to help keep up with cleaning dog hair throughout the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark matrix

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and dose an amazing and very easy to setup and use

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dissapointed with this model.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always loved the Shark brand, but this model was a real letdown compared to my previous Shark robot. The main issue was with the mopping function—the water didn’t dispense properly onto the pad, leaving it dry and ineffective. On top of that, it struggled to pick up debris, which my older Shark handled with no problem. I was excited about the features like sonic mopping and self-emptying, but in practice, the execution just wasn’t there. The messy water system and poor cleaning performance made it frustrating to use. Sadly, while I’m usually a big Shark fan, this model feels like a flop.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Bryce,

      Thank you for taking the time to leave a review and for letting us know you've always loved the Shark brand.

      Nonetheless, we're so sorry to hear that you were disappointed with this model. We understand how concerning it is that the mopping function was not working well and that it struggled to pick up debris. We'll pass your feedback about the sonic mopping and self-emptying along to our team for future review. We kindly invite you to reach out to our team by phone at 1-800-668-9600; we'd be happy to look into this for you.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Shark vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and very nice features. Does the job as I was expected. It's really a life and time saver. Totally recommend it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharkira, Sharkira!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Sharkira, she cleans our floors and vacuums after the baby. Only thing I would say is keep ribbons and bows off the floor, and set her for a time you will be up to make sure the little ones hair ties are picked up. Definitely makes life easier and no more mopping weekly! The app does take a bit to get used to, but after figuring out how to sync its easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this vacuum robot does the job well , and cleans well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great product cheap parts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product does as expected the only downside is the clip that holds on the tank is extremely cheap plastic and broke within a week so held together with tape till a replacement is available.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Thank you for sharing your experience!
      We're really sorry to hear about the issue with the tank clip, which is definitely frustrating. While we're glad the product is working as expected otherwise, we understand how disappointing it can be when a small part affects the overall experience. Please don’t hesitate to reach out to our customer service team at 1-800-668-9600. We'll be happy to assist with a replacement or any further support you need. We are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. ET.

      Kind Regards,
      SharkClean