Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1188 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,188 reviews
  • Rated 5 out of 5 stars

    Shark Robot Vacuum

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find this item easier to use and I love it. I like it better than my previous Neato robot vacuum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it does its purpose

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loads of waste storage. so glad I upgraded to this so i dont need to constantly empty out the waste I have not yet used the mop feature

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark matrix

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does good as a vacuum even with our furniture and other things around. We have not tried the mop yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase, it works at about 98% missing some tricky areas, and not being able to remove super tough stains. Very satisfied overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thing ever

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally saves me so much time with four dogs, works so good, and the mop works good too! I cant think of a better way to spent money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vacuum cleaner..

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's excellent, it saves me time and keeps my house clean..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Anazing

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shark products are very good quality. Very easy to set up and use. Have not use the mopping part yet. But im sure it will work well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This deals simplified my life.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent , works according with the expectation, excellent service in the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best vac/mop ever!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best thing I could have ever bought. It vacuums and mops at the same time! I can ever start it while I’m away from home!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase i ever made, really cuts the stress of keeping down the pet hair, between working as a nurse and being in school. Its really maintained my sanity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot vacuum

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great cleans up a lots of cat hair every day doesn't need to be constantly emptied

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Help a lot

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some time it doesn’t do what I want. Help me a lot.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi German,

      Thank you for sharing your thoughts on the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop. We're glad to hear it's been helpful overall, though we understand it hasn’t always responded as expected. Your experience matters to us, and we’d like to help ensure you’re getting the most out of its features.

      If you'd like assistance with settings or performance, our dedicated robot support team would be happy to walk through everything with you. Please feel free to give us a call at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Rated 3 out of 5 stars

    Clean good, poor map.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the cleaning hate the mapping. Seems to get lost more often than I like. Problem didnt notice until after return period. Overall, i love it but if mapping was better would be amazing.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark - Matrix Plus 2in1 Robot Vacuum & Mop. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Worth the money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing definitely worth the money. Got it for my wife who has medical issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark matrix

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, good suction and maps room well, mopping attachment not used yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NEED THIS

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WILL NEVER LIVE WITHOUT THIS IN MY HOUSE AGAIN! WE HAVE THREE DOGS AND CHILDREN! EVERY MORNING WE WAKE UP TO CLEAN FLOORS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sweeper

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this! So easy to set up. Love having it on a schedule to clean every day.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Robot

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We installed wooden floors and have been using the sweeper since. Wife loves it which means i love it. Havent used the mop part yet. No manual to tell us how.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never worked

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very dissatisfied with this robot vacuum. I was never able to get it connected to WiFi, no matter how many times I tried. It also had trouble staying on the base; it would roll off and then fail to return properly. Overall, it has been more frustrating than helpful, and it never worked the way it was supposed to. Missed the deadline to return, had to throw in the trash.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Heidi,

      Thank you for taking the time to share your feedback. We understand how frustrating this situation must be, especially when the vacuum wasn’t able to connect to Wi‑Fi and had difficulty docking properly. This isn’t the experience we want our customers to have, and we’re disappointed to hear how challenging this has been for you. If you still have the unit, we’d really like the opportunity to help. Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right. Our team can review the connectivity and docking concerns and see how we might assist further.

      Kind Regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing. Easy to use and gets everything off floors. Have floor looking amazing.

    I would recommend this to a friend