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Customer Ratings & Reviews

$389.99
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Customer reviews

Rating 4.2 out of 5 stars with 1299 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,299 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark Robot Vac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great on hardwood and carpet, runs every day, even picks up kitty litter

    I would recommend this to a friend
  • Cons mentioned:
    Obstacle avoidance

    Rated 4 out of 5 stars

    Great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets stuck on socks easily, but no complaints outside of that! Picks up dog hair very well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good robot for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good vacuum side of robot, mop side is not a tuff cleaner. Mapped house in 15 min!!!

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Oswaldo,

      Thank you for sharing your feedback with us. We're glad to hear the vacuuming side of your robot is working well, and it’s great that it mapped your home so quickly. We also appreciate your notes about the mopping performance, as insights like yours help us understand where we can continue improving. If you’d like, we’d be more than happy to take a closer look at your unit to see if there’s anything we can adjust or troubleshoot to help bring your experience closer to a five‑star one. Please feel free to give us a call at 1‑888‑228‑5531, where one of our robot product specialists can assist you directly. We're available Monday–Friday, 9 a.m.–9 p.m. ET, and
      Saturday, 9 a.m.–6 p.m. ET.

      Kind regards,
      Shark Home

  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Its ok.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the vac and mop work great. But the fact you have to swap out the mop. Or the vacuum kinda sucks.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Floor cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall it works great the mapping and cleanings of the whole house . would buy it again

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Good item.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, does exactly like it is described. Also has a map that you can apply so that if you have a rug it will skip it during the mopping.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    My lucky charm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really am enjoying learning this new vac/mop. Sure at first it was challenging mapping my house out, but now that I’ve gotten the hang of it; its working like a charm

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to vacuum your home, would recommend this to everyone.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Never worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very dissatisfied with this robot vacuum. I was never able to get it connected to WiFi, no matter how many times I tried. It also had trouble staying on the base; it would roll off and then fail to return properly. Overall, it has been more frustrating than helpful, and it never worked the way it was supposed to. Missed the deadline to return, had to throw in the trash.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Heidi,

      Thank you for taking the time to share your feedback. We understand how frustrating this situation must be, especially when the vacuum wasn’t able to connect to Wi‑Fi and had difficulty docking properly. This isn’t the experience we want our customers to have, and we’re disappointed to hear how challenging this has been for you. If you still have the unit, we’d really like the opportunity to help. Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right. Our team can review the connectivity and docking concerns and see how we might assist further.

      Kind Regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it, cleans very good, the only thing i dont like about it is that you cant schedule cleaning just for specific room. No option for that. It does the whole house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works great! Never dissapoints! Definitely reccomend!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and very nice features. Does the job as I was expected. It's really a life and time saver. Totally recommend it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    100

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This I Very helpful I No need to clean by myself

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good Helper

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works very well!! I loved it, helped keep the home clean.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Meets expectations, easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup, explanations, and controls with the compatible app that my parents had no trouble managing. Works as described and does a great job for the value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is like having an extra set of hands! I love it, I can start working in one area and it starts in another

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great shark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item and it works real good very easy to set up

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Not as good as my NON-Shark

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It mops and vacuums, but when the water runs out it does not continue to vacuum. I am so disappointed. My old robot was not a shark and when the water ran it, it at least continued to complete the vacuum portion. My old application and robot also showed me which room it was in. I had no problem setting it to run and then leave. I cannot do that with the Shark. I have to stay home so I can refill the water when I want to mop.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      We appreciate your feedback and thank you for your review. We are sorry to learn that you are not satisfied with your Shark Robot. Your comments will be shared with the relevant teams for consideration in future designs. If you require any help with your product, please reach out to our team at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Not worth the price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really miss my old Shark vacuum. This new one constantly bumps into everything and has gotten pretty scratched up as a result. It often refuses to run on schedule or even when I command it to via app or button press. Plus, it doesn't pick up dirt and debris as well as I’d hoped. I keep it clean, so clogging isn’t the issue. I'm just tired of watching it run into obstacles and damage itself, especially considering how much it cost.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Alyshia,
      Thank you for taking the time to leave a review.
      We would feel the same in this situation and we’d like to help you with your Shark Matrix. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Shark robo vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great new tool for the house. Cleans both hard floors and carpet rooms.

    I would recommend this to a friend