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Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1182 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,182 reviews
  • Rated 5 out of 5 stars

    Shark vacuum

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work really good. Make life cleaning life easier. All I have to do is turn it on and let it do the work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Misleading.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Front of box shows that is is filled with water and states self empty for up to 60 days. Thats only true if you dont have the mop attachment on. It only self empties with the vacuum attachment. You have to manually dump when using the vacuum only attachment. Not sure I would have purchased if i knew I had to change attachments everytime to switch between mom and vacuum self empty.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 2 big dogs, this vacuum helps a lot with the shedding they have over the floor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best off all I’ve been trying them all and this is the one I’m gonna keep

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works great- but broken parts

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mop. We have 3 dogs and this thing does a great job of cleaning up. My only complint is I boight this is September and 2 parts broke already. I will have to take it in for replacement parts. Not gear for a $500 robot vacuum.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shark

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the product however still dont know how to use the mopping attachment. Directions are not good at all!! Thats why i give it a 4

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Right Year Old Tech Head

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My job keeps me very busy. Who knew that a small device could make my life easier. My eight year old is a tech head and he downloaded the app. He now takes care of the floors in the house. Anything else you have that can be linked to an app so he can clean I’m buying it. Lol he named her Rosie and I love the relationship. Lol

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cheap plastic

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this is a decent vacmop for the price point. However, I’ve owned it for a little over five months now and the plastic hinged plug for the mop attachment broke recently despite being very gently used. It still functions, but the broken pieces must be strategically placed back together in order to work properly, which takes more time than to just manually vacuum or mop. I’m hoping I can get the part replaced as it is still under the manufacturer warranty.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Olivia,

      Thank you for taking the time to leave this review.

      We're very sorry to know that the plastic hinged plug for the mop attachment broke. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t believe how unbelievable this thing is. I wont ever be without one again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I loved

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best product ever! He became my best friend to keep my house clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vaccum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We Love it easy to use.cleans and mops very well. Quiet and very easy to program

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great robot

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great robot for tiled floor, for wood floor lil bit less, but in everyday use still great and no mess with cleaning after

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Pure disappointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tank button that holds it all together broke after 4 months. It’s nearly impossible to get a hold of the techs on the phone and you get routed to the wrong department. They send you to the robot department and have to hold again for another 30 minutes, I’ve been on hold for over an hour and still have not spoken to anyone about a warranty replacement for a broken part. This robot is useless and just a paperweight at the moment. I’m disappointed with this company as this is not the first item that has broken on us.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Lisa,

      Thank you for your feedback. We’re truly sorry to hear about the broken tank button and the difficulty you’ve experienced trying to reach support—this isn’t our usual standard, and we completely understand how frustrating and time-consuming this must be. We value your honesty and loyalty, and your feedback has been relayed to our internal team to review and improve. For immediate assistance with your warranty replacement, please contact our Shark Robot customer service team directly at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.

      Kind Regards,
      Shark Clean NA

  • Rated 5 out of 5 stars

    Shark Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than stated. Instructions and initial startup was a breeze.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pet hair? Sanity saver!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this machine out of desperation. My Shiba’s hair shedding was killing me. I was sweeping every other day. Bundles of hair everywhere. I run this thing everyday. It’s a life saver. Haven’t used mop yet though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You won't go wrong

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. This thing will change your life. Its a game changer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Robot vaccum!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good robot vacuum cleaner, it really cleans very well and some areas that are not easy to reach such as under the bed. I would say that it fulfills its function and I would give it 8/10.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having kids, i see crumbs every second, so i decided to give this Robot a try, and I have been loving it. I love that you can choose which room to clean or spot clean. Helps tremendously.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, it is perfect for my white tiles, always makes me feel happy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    First day use

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to set up,ill give it that. On my first use it went over sandals (thought it had object detection) and did not go deep into corners, seems like it stops maybe 6 inches before touching a wall. When done, a lot of hair was wrapped in the brush. I do have 4 cats and one long haired dog.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We certainly understand how frustrating this situation must be. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean