Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 10104543
Customer reviews
Rating 4.2 out of 5 stars with 1182 reviews
(1,182 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 5 out of 5 stars
Shark vacuum
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work really good. Make life cleaning life easier. All I have to do is turn it on and let it do the work.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 4 out of 5 stars
Misleading.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Front of box shows that is is filled with water and states self empty for up to 60 days. Thats only true if you dont have the mop attachment on. It only self empties with the vacuum attachment. You have to manually dump when using the vacuum only attachment. Not sure I would have purchased if i knew I had to change attachments everytime to switch between mom and vacuum self empty.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendRated 5 out of 5 stars
Very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 big dogs, this vacuum helps a lot with the shedding they have over the floor
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
The best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best off all I’ve been trying them all and this is the one I’m gonna keep
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 3 out of 5 stars
Works great- but broken parts
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this mop. We have 3 dogs and this thing does a great job of cleaning up. My only complint is I boight this is September and 2 parts broke already. I will have to take it in for replacement parts. Not gear for a $500 robot vacuum.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 4 out of 5 stars
Shark
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the product however still dont know how to use the mopping attachment. Directions are not good at all!! Thats why i give it a 4
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Right Year Old Tech Head
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My job keeps me very busy. Who knew that a small device could make my life easier. My eight year old is a tech head and he downloaded the app. He now takes care of the floors in the house. Anything else you have that can be linked to an app so he can clean I’m buying it. Lol he named her Rosie and I love the relationship. Lol
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 3 out of 5 stars
Cheap plastic
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, this is a decent vacmop for the price point. However, I’ve owned it for a little over five months now and the plastic hinged plug for the mop attachment broke recently despite being very gently used. It still functions, but the broken pieces must be strategically placed back together in order to work properly, which takes more time than to just manually vacuum or mop. I’m hoping I can get the part replaced as it is still under the manufacturer warranty.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Olivia,
Thank you for taking the time to leave this review.
We're very sorry to know that the plastic hinged plug for the mop attachment broke. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t believe how unbelievable this thing is. I wont ever be without one again.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
I loved
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best product ever! He became my best friend to keep my house clean
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Vaccum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We Love it easy to use.cleans and mops very well. Quiet and very easy to program
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 4 out of 5 stars
Great robot
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great robot for tiled floor, for wood floor lil bit less, but in everyday use still great and no mess with cleaning after
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 1 out of 5 stars
Pure disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tank button that holds it all together broke after 4 months. It’s nearly impossible to get a hold of the techs on the phone and you get routed to the wrong department. They send you to the robot department and have to hold again for another 30 minutes, I’ve been on hold for over an hour and still have not spoken to anyone about a warranty replacement for a broken part. This robot is useless and just a paperweight at the moment. I’m disappointed with this company as this is not the first item that has broken on us.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Lisa,
Thank you for your feedback. We’re truly sorry to hear about the broken tank button and the difficulty you’ve experienced trying to reach support—this isn’t our usual standard, and we completely understand how frustrating and time-consuming this must be. We value your honesty and loyalty, and your feedback has been relayed to our internal team to review and improve. For immediate assistance with your warranty replacement, please contact our Shark Robot customer service team directly at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.
Kind Regards,
Shark Clean NA
Rated 5 out of 5 stars
Shark Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than stated. Instructions and initial startup was a breeze.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Pet hair? Sanity saver!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this machine out of desperation. My Shiba’s hair shedding was killing me. I was sweeping every other day. Bundles of hair everywhere. I run this thing everyday. It’s a life saver. Haven’t used mop yet though.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
You won't go wrong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it. This thing will change your life. Its a game changer.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 4 out of 5 stars
Good Robot vaccum!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good robot vacuum cleaner, it really cleans very well and some areas that are not easy to reach such as under the bed. I would say that it fulfills its function and I would give it 8/10.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Loving it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having kids, i see crumbs every second, so i decided to give this Robot a try, and I have been loving it. I love that you can choose which room to clean or spot clean. Helps tremendously.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, it is perfect for my white tiles, always makes me feel happy
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 3 out of 5 stars
First day use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy to set up,ill give it that. On my first use it went over sandals (thought it had object detection) and did not go deep into corners, seems like it stops maybe 6 inches before touching a wall. When done, a lot of hair was wrapped in the brush. I do have 4 cats and one long haired dog.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We certainly understand how frustrating this situation must be. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean














